www.callaccounting.com

Actionable Business Intelligence For Your Organization –

Otherwise Known As “Call Accounting Reports”

From:

What is the VXTracker?

• The VXTracker collects call records from PBXs and cell phones and produces a variety of summary and detail reports of telephone activity

• Reports help organizations manage:– Employees– Network– Risks

What Are Its Benefits?• Reduces costs– Visibility to call activity results in fewer calls

• Fewer calls improves productivity• Forensic tool to mitigate corporate liability– Union issues, harassment, bomb threats, 911

• On-line directory

Reports Benefit Every Department

• IT/Telecom• Finance• Sales/Marketing• Advertising• Risk Management• HR• Compliance

Reports• Are easy to create– Can be scheduled – Sent to email– Opened in Excel

• Accessible by anyone with a password– Restricted to specific information

• Customize and filter for specific data• Unlimited training – free– For warranty and support customers

Trend Report

• Explain anomalies• Make intelligent staffing decisions• More accurate budgeting/forecasting

Customer Support

• Time of day filtered by incoming calls only• Use for scheduling and staffing

Time of Day Report

• Cellular and PBX call activity in one report for complete calling activity for each employee

Productivity/PerformanceExtension Summary Report

IT/Telecom OptimizationTraffic Study Report

• One company had several large trunk groups with 3-5% occupancy

• Match PBX configuration to downsizing – or growth

Trunk Group #1

• Low-usage trunks deleted for cost savings!

Trunk Group #2

Telecom OptimizationTrunk Member Report

• No calls?– Dead trunk, no dial tone, too many

• What about voice mail or IVR ports?– Too many, too few, all working?– Outbound from voice mail!

Port 100Port 101

Port 102

Port 103

IT/Telecom

IT/Telecom

• Don’t buy new – reassign old

Unused Extension Report

Finance

• Create a profit center

Chargeback Report

• Departments, Divisions, Regions, etc.– Allocate costs based on actual usage

• Usage plus monthly equipment charges

Leasing tenant

Finance• Compare carrier rates

Chargeback entire phone bill

Advertising/Marketing/Sales

• Toll-free number analysis• Who is calling you?• From where?• Who is answering these calls?

DNIS Report

Mapped Numbers• “Map” any number with a name– Other locations– Customers– Employee home or cell– Vendors

Optimize your routing to match use

Marketing

• What is the real cost of each call from your ad?• Enter the cost for each ad campaign• System computes the cost per call• Open in Excel and add the revenue

Marketing Campaign Report

Other Popular Reports

• Day of week/month• Longest calls• Most frequently dialed• Area code• Country• 411 calls• Top 20 by # calls, minutes, $

Conclusion

• Key component in your organization• Effective use of reports:– Benefits your organization– Increases your value to your organization

Contact Us For More Information

• Jon Giberson, president

• CONNECTIONS, Telecom Marketing Inc.• jg@callaccounting.com• 800-900-9700• http://www.callaccounting.com