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#DSD151
A Storybook Relationship:Driving Commerce Through Integrated Content
#DSD152
The World We Live In
#DSD153
“With the proliferation of smartphones, the large installed base of
tablets, and general cross-shopping behavior, the Web will influence over 50% of total US retail sales, and will continue to grow at 7% compound annual growth rate through 2018.”
–Forrester Research Web-Influenced Retail Sales Forecast, 2013 To 2018 (US)July 2, 2014
#DSD154
Shifts in Retail Strategy
#DSD155Sources:Fierce CMO | IAB | Internet Retails | Mediapost | PR News Wire | Sprout Social | Telemetric
#DSD156
More than half the
searches on Google
were from mobile
devices
-
Search Engine Land
May 2015
More than half the
traffic to digital
Commerce sites in
UK was from mobile devices – Internet Retailer Se
ptember 2014
#DSD157
Customer Journey
#DSD158
mobilesocial
search eCommerce
Customer Journey
#DSD159
Storytelling
#DSD1510
• Searching for information around concepts and categories, less product specific details
• Cannot buy what users cannot find
• Desire for informed decisions• More robust product data
Isaac wants Information
Isaac wants Information
#DSD15
Victoria wants Validation
• Consumers seek confirmation they should proceed with purchase
• Two way dialogue• Respect differences of all channels
and adjust strategy for each
#DSD15
• More than just product specs• DIY, Enthusiast or Engineer• Detailed application of how
purchase solves problem• Potential community aspects
Ryan wants to Research
#DSD1513
What is Working?
#DSD1514
Isaac
#DSD1516
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#DSD1518
#DSD1519
#DSD1520
#DSD1521
#DSD1522
#DSD15
Victoria
#DSD1524
#DSD1525
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#DSD1527
#DSD15
Ryan
#DSD15
#DSD15
#DSD15
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#DSD1536
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Click to add picture
Where do you start?
#DSD1540
Integrated Content Lifecycle
HOSTING
DEVELOPMENT
MO
BIL
E
INNOVATION
AN
ALYTIC
S
DESIGN
CREATIVE
PRODUCT MANAGEMENT
STRATEGY
SO
CIA
L
CONTENT
MEDIA BUYING
#DSD1541
1.Identify the goal
2.Pick a persona to put through buying journey
3. Create content strategy tied to persona
4. Assess your technology needs and internal digital management within organization
5. Rollout, test, measure & adjust
How to get started
#DSD1542
Liz DugganDirector of eCommerce [email protected](o): 872.888.6945
Questions, Comments Concerns?
Bob Egner VP Product Management & [email protected](o): 630.974.3021