iDARE TO REALITY Deliver Digital Change @ Pace

HAMISH CARR HAMISH @ iDARE . CO . NZ

DIGITAL PROGRAMME DIRECTOR (INDEPENDENT)

IAG NEW ZEALAND, DIRECT INSURANCE

WHERE ARE YOU IN THE FISH POND? A big player in a market with increasing pressure? Or a more nimble competitor? A customer?

HAMISH CARR: 2016 DIGITAL SUMMIT

DO I HAVE TO? HOW DO YOU ENGAGE CUSTOMERS WHO HAVE LIMITED TIME, OR VIEW YOUR PRODUCTS AND SERVICES AS A GRUDGE PURCHASE?

HAMISH CARR: 2016 DIGITAL SUMMIT

HOW DO YOU EXCITE AND

CHANGE PERCEPTIONS?

From slow, old, status ‘quo’ To faster, relevant, status ‘new’

HAMISH CARR: 2016 DIGITAL SUMMIT

BUILD YOUR PLAN:

1.  GET FIT TO FIGHT

2.  DIFFERENTIATE YOUR CUSTOMERS’ EXPERIENCE

3.  DIFFERENTIATE YOUR PRODUCTS AND VALUE

HAMISH CARR: 2016 DIGITAL SUMMIT

THE CHALLENGE BECOME THE FRONT RUNNER IN THE NEED TO BE ‘FIRST FOR CUSTOMER’

HAMISH CARR: 2016 DIGITAL SUMMIT

IT’S ALL ABOUT

BALANCE MANAGING

ONGOING MULTIPLE ‘DAY 1’

PROPOSITIONS WITH DELIVERY

AND INNOVATION

HAMISH CARR: 2016 DIGITAL SUMMIT

BREAKING MYTHS DARE TO ESTABLISH PROOF POINTS OF WHAT’S POSSIBLE, WHEN THE IMPOSSIBLE IS ASSUMED

HAMISH CARR: 2016 DIGITAL SUMMIT

SHIFT YOUR THINKING DARE TO GO FAST: FIND IT, FUND IT, FAIT (FAIL) IT, FIX IT

HAMISH CARR: 2016 DIGITAL SUMMIT

OPEN FOR BUSINESS

GIVING CUSTOMERS THE OPPORTUNITY TO ENGAGE

WITH YOU ONLINE, ANYTIME, WILL MEAN

BUSINESS CHANGE

HAMISH CARR: 2016 DIGITAL SUMMIT

KEEPING IT REAL,FEEL THE LOVE AT DIGITAL PACE, HOW DO YOU PUT THE CUSTOMER AT THE HEART OF EVERYTHING YOU DO?

HAMISH CARR: 2016 DIGITAL SUMMIT

RIGHT PEOPLE, RIGHT TIME DIVERSE SKILLS AND PERSONALITIES CREATE DIGITAL HARMONY

PERFECTIONIST

PLANNER

PEACEKEEPER

PLAYFUL

POWERPLAYER

HAMISH CARR: 2016 DIGITAL SUMMIT

BE AGILE WITH AGILE DONE IS THE NEW GOOD

HAMISH CARR: 2016 DIGITAL SUMMIT

RIDING THE WAVE THE PATH TO DIGITAL

HAMISH CARR: 2016 DIGITAL SUMMIT

LETS NAIL THAT NEXT MOUNTAIN… THANKYOU

KEEP CHALLENGING AND SUCCEEDING AND FAILING AND LEARNING AND MEASURING AND CHANGING

HAMISH CARR DIGITAL TRANSFORMATION HAMISH @ iDARE . CO . NZ