1. E-GOVERNANCE CRITICAL SUCCESS FACTORS AND IMPACT ASSESSMENT RNCEThe Great Indian RailwayExperience 1 Presented by Sunira Bassi

2. E-governance is the use of information technology in governance. In other words, it is an exercise to convert government services into IT enabled services means that government must be able to use IT extensively in all their functions. 2 3. ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE MANAGEMENT. -Route Length : 63122 Km -Gross Receipts: Rs. 42605 Crores-Staff Strength: 14.72 Lakhs -No. Of Stations: 6906 KEY ACTIVITIES OF INDIAN RAILWAYS-TRANSPORTATION OF FREIGHT AND PASSENGERSIts contribution to the nations progress is immeasurableDual role to play as a commercial organization as well as avehicle for fulfillment of aspirations of the society at large 3 4. TODAYS BUSINESS CHALLENGESIncreased operational efficiencyImprove productivity from existing systemsStreamline and optimize business procedures Responsiveness to constituentsCreate end-to-end visibility into the businessMake the information accessible and actionable Adaptability to changeRe-act quickly to threats and opportunitiesTurn IT into a competitive business asset4 5. USING INFORMATIONTECHNOLOGY FOR GREATEREFFICIENCY A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT E-GOVERNANCE OBJECTIVE Freight revenue enhancement Passenger revenue enhancement Improvements in Customer and public service Investment optimization 5 6. CRIS- Internal IT Service Provider for IR Transforming Transport through Technology Jewels in the Crown-Freight Operations Information system ( FOIS)-Passenger Reservations System (PRS)-Unreserved Ticketing System (UTS) MIS Applications - Rail Budget Compilation System - Comprehensive Payroll Processing System - Vigilance software system - Material Management Information System for P-way - Comprehensive Accounting & Transaction System Web Enabled Applications:E-reservation, E-Payment of Freight, National Train Enq. System 6 7. SERVICE IN PASSENGERTRANSPORTATION Indian Railways offer unmatched service to the nation in two major segments of passenger traffic Low Cost Long Distance travel Mass Volume transportation segment Share of nearly 22% in Passenger Transport 7 8. PREMIERPASSENGER SERVICE Rajdhani, Shatabdi, Super fast,Mail/exp Trains Journeythrough ReservationPREMIER PASSENGER SERVICE About 1520 Trains daily2003-04 This segment accounts forTOTAL5% of the passenger carried PASSENGER PREMIER 34% of the PKM TRAFFIC PASSENGERS53% of the passengerPASSENGERS revenue(millions) 5210.7 234.1 The average distance covered by PKM(billions)529.6 174.8 each passenger is 760 kmsEARNINGSRevenue earned (crores)134607105.6 Per PKM is 40 paisa Per passenger is Rs 310 8 9. E-governance measures in Passenger Business - PRS Computerisation of passenger Reservation has been a success story for Indian Railways. DelhiCalcuttaMumbai SecBadIn 1984-85, a Pilot Project was implemented at ChennaiDelhi and later replicated at four other sitesSecunderabad, Chennai, Kolkata & Mumbai.System set up at these regional centres tookcare of trains within their area of jurisdiction.9 10. Milestones inimplementation ofPRSCONCERT (Country-wide Network for EnhancedReservation & Ticketing) - Enables reservation for anytrain from anywhere to anywhere in any classAccess to far-flung areas - terminals at remote locations.Interfaces like Touch Screens, Interactive Voice ResponseSystem, Teletext/TV display of booking position of major TrainsNational Train Enquiry System Dynamic Information available on Web Site Max. 40 lakh hitsE- reservationSMS & Alert Services- Major cellular service providers 10- PNR status, accommodation availability, fare, Train schedule 11. CONCERT(Country Wide Network of ComputerisedEnhanced Reservation and Ticketing ) Integrates five Regional1 64 KBPS Reservation Centres into NationalLeasedLine6 PRS GridCRIS1 2MBPSDelhi kolka Performs reservations for over 8.82Leased line 2 MBPS1 64 KBPS (x2) PRS Leased taLakh seats &Berths daily ( Peak Leased LineLine6PRS rush -10.16 lakh)1 2MBPSLeased line More than 4250 reservationMum64 KBPS (x2)terminals at more than 1200baiLeased LinelocationsSecunderPRS KBPS6464 KBPS Judicious mix local autonomy with Leased LeasedLineabad Line 1 2MBPSPRS 64 KBPS (X 2)uniformity of business rules. Leased line Leased Line Very complex Business Chenntransactions - Handles Reservations, ai PRS Modifications, Cancellations/ Refunds Comprehensive functionality11 12. CONCERT Performance Less than 1 sec for local transaction & 3 sec for network transaction. Capable of providing reservations for 22 hours Uptime of PRS is 99.5+% Printing bilingual journey tickets & passenger manifests Database administration package caters to dynamic operational requirements- changes in Train profile, time table, fares 12 13. PRS A E-GOVERNANCE FLAGSHIPIf we take stock of all e-governance initiatives kicked off so far, there arefew success stories. One very successful IT implementation is the passenger reservation system by Indian Railways. Theresperhaps no other case where we can talk about e-governance on such a large and productive scale.Perhaps the only long standing positive example of application successfully of computers and information technology is thepassenger reservation system in the Railways. I do not thinkwhether we have had any other similar comparable success on a large scaleso that we can talk about e-governance in a meaningful way.Valedictory Address delivered in the Second Round Table on IT inGovernance 13 14. PRS- Fillip to IT usage in IRImplementation of PRS provided: Quantum Upgrade in level of Customer Service Optimal utilisation of berths Real time availability of Accounting Reports Planning through MIS reports Better environment for employees Analysis of traffic pattern for better overall planning Saving on Manpower Eliminate possibilities of fraud 14 15. MASS VOLUME PASSENGERTRANSPORTATION SERVICES Consists of the followingSuburban trafficOrdinary passenger serviceUnreserved short distance travel This sector accounts for95% of the passenger carried66% of the PKM47% of the passenger revenue Passengers of this category travel on an average 71 kms for every journey Earning per pkm is 18 paise and per passenger is Rs 13 Printed Card Tickets in use15 16. Unreserved Ticketing System-UTSThe work load involved inprinting , accounting andIndian railways introduced UTSissuing tickets to this mega to improve customer satisfaction, revenuesegment has been a difficult generation, accounting, andtask reporting capabilitiesand reduce fraud Tickets can be issued uptoSystem is proposed to be extended 3 days in advance progressively on all zonal railways Indian railways have received the prestigious computer world honour 2004 for UTS that hasimproved customers travelling experience andprovided operational efficiency16 17. FREIGHT TRANSPORT BUSINESS Accounts for nearly 70% of IRs revenue. Railways share approx 40% of national transportation market. In financial year 2003-04, Railways moved 557.39 m tonnes of originating revenue earning traffic with average lead-684 km.38.65 million tonnes higher than previous years loading.Target - 590 m tonnes for 2004-0517 18. Freight OperationsAn on line real time system for managementInformationand control of freighttrafficSystemInstant access toAssists in Asset Tracking,information regardingAsset Planningstatus of consignmentsPerformance Monitoring ,in transit, for just into optimise AssetFOIS time inventoryutilisation User driven Foundations design and implementation for a total logistics system18 19. FOIS Architecture Intelligent terminals at field locations. Data capture from activity centres like control offices,yards, loco sheds, C&W depots, goods sheds etc. Terminals connected to application servers fortransaction processing by reliable communicationlinks through WAN-OFC, V-Sat, Microwave, ISDN Application servers centrally located at CRIS, Delhi. 3 Tier Client Server Architecture : ORACLE asRDBMS with BEA Tuxedo as Middle ware andVisual Basic at Front end. OS-Unix Tru 64 19 20. CORE FUNCTIONS OF FREIGHT OPERATIONS Operating Functions - Rake Management System supply of rakes/wagons acceptance of customers orders movement and delivery at destination 233 RMS locations capture information relating to goods train movements in terms of rakes Commercial Functions -Terminal Management System Acceptance, booking and delivery of consignments Collection of freight, RR generation and transmission Station Accounting 193 TMS locations commissioned out of 530 20 21. FOIS Rake Management System Train Operation- Monitoring of Freight Trains Interchange & Forecast Rake based consignment tracking Train pipeline- Restrictions better managed Logical Matching of inbound rakes to minimise Emptyrunning Wagon type wise stock holding, Loco holding to plan foreffective utilisation Consist reporting - summary basis Terminal handling performance Particulars of detachments, Underload running, stabling21 22. E-Payment Launched e-banking facility forpayment of freight for coal movementto BTPS from collieries in ECR Originating point- Katras Garh to intimate electronically freight charges due to SBI before printing RR Paid RR generated at originating point after receipt of successful transaction message from SBI Synchronous Transaction reply within 150 sec22 23. Transaction Flow 5 FIREWALLFOIS PUBLICNETWORKWAN 4/5 1 106 WEB FSERVER 1.1 Validate FieldO BANKSYSTEM (Green Zone)3TRequestI S U D X 9 AWeb Logic APPLICATIONSERVER(Blue Zone ) 2 . Request for EpaymentE T A Session Bean 8 Reply from App server to tuxedo D B A O S(SURYA & EVARUN)(BRAHMA & VISHNU)2.1 Check for Transaction 7 Storing Data in DataBase23 24. Increased Customer Satisfaction Commodity Wise Flows-Recipients get accurate forecastof cargo arrivals for Timely Planning Uniform application of rules for freight charging System Generated RR Quicker settlement of claims Facilitate Booking of Consignments, Prompt billing &cash accountal from identified Nodal customer centres Better Demand Fulfillment System Capable of acceptingCustomer demands in advance thru system/externalinterface (Web) Invoice Based Consignment Tracking System to enableReal time accountal and reconciliation of freight & goods24 25. Other FOIS Benefits Increased market share by clubbing andmoving together similar type of stock A visible reduction in the anxiety levelsmental stress and confusion amongstoperating staff. Voluminous & Repetitive exchange of data ontelephones round the clock now replaced byminimum data input.-Improved work environment significantly simplifiedplanning and execution of assigned tasks.25 26. Future Trends of IT in Railways Ticketing Solutions (Mobile, Smart Card, Self Service,Internet ); value added services to customer On line /e-enabled Freight & Coaching Management Integrated Revenue Accountal system Train Charting and Control Systems RFID based Wagon/Parcel Tracking Systems Integrated Materials / Fixed assets Management Safety Systems (GPS, TPI, Embedded Systems) GIS based Track Maintenance Systems Increasing use of Decision Support Systems Crew management System ERP for Railways Payment Gateway IR Portal 26 27. 27