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CXConsul)ng:ServicesandResources
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CXNPDConsul)ng:Whatwedo.
ProductAudit
NPDProcessdevelopment
Productandproposi)ondevelopment
TypicalAssignmentScope
• Theproductmanagementauditfocusesondeliveringprac<calandac<onablerecommenda<onsfornewproductdevelopmentandin-lifeproductmanagement.Theassessmentreviewsthecompleteproductmanagementlifecycleanditsenablers.
▪ Developmentofanewproductdevelopmentprocess,tailor-madetothespecificbusiness.Thisisdonebytakingintoaccountthecompany’sobjec<ves,organisa<on,cultureandskills,thenrecommendingbestapproach.
▪ Atailoredprocessforthebusinessiscreatedthatmatchestheirproducttypesandbusinessrequirements.Thisincludestasks,documenta<on,toolkits,governanceandrecommenda<ons.
▪ Processpilotandimplementa<on:Oncetheprocesshasbeendeveloped,apilotcanbeundertakenpriortofullimplementa<onofcustomerexperienceledproductdevelopment.
▪ Closeinvolvementwiththeproductteamthroughthedevelopmentofanewproductorproposi<oninordertoprovideguidanceandensurethatCXbestprac<ceisfollowed.
Trainingandworkshops
• Introduc<onofspecificproductdevelopmentormanagementtechniquesthroughtrainingandworkshops.Examples:Innova<on,ConceptCanvas,CustomerExperienceDefini<onandTes<ng.
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Consul)ngResource:ComprehensiveDocumenta)on
CXNPDcantailordocumenta<onfromtriedandtestedtemplates,togetherwithacomprehensiveguidetoeverysec<onofthedocument,whateverthetypeoforganisa<onorproductsetunderdevelopment.• Clearpurposeforeachdocumenttypewitha
logicalstructure• Mutuallyexclusivewithminimaloverlapbetween
thedocuments• Designedasbestprac<ce• DesignedtobeadaptablewithAgileandWaterfall
methodology,tosuittheproducttypeunderdevelopment
• Suitableforbothini<alproductdevelopmentandsubsequentreplica<onifrequired
• Canbeusedasthebasisforonlinesystems
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Consul)ngResource:ExtensiveToolkitLibrary
Thesetoolkitssupportthedocumenta<onandarereferencedthroughout.Theyaredesignedtobeeasytounderstandanduse,andtoraisetheskillsetthroughprovidingeasywaystobreakintoandanswerkeyques<ons.
CX-TK-000Innova<onResearchInputTemplates0216CX-TK-001OpportunityAnalysisFramework0216CX-TK-002OpportunityMap0216CX-TK-003CustomerEmpathyMap0216CX-TK-004IdeaFilter0216CX-TK-100CustomerProfileandValueMap0216CX-TK-101ConceptCaptureCanvas0216CX-TK-101ConceptCaptureCanvasTemplate0216CX-TK-102LeveragingCompanyStrengths0216CX-TK-103ConceptHypothesisTestCard0216CX-TK-104OpportunityandSolu<on0216CX-TK-105NPDHypothesisValida<onToolkit0216CX-TK-200CXWheelCustomerJourney0216CX-TK-201UserStories0216CX-TK-202Compe<torComparisonValueandDifferen<a<on0216CX-TK-203FeaturePriori<sa<on0216CX-TK-204BusinessModelScoreSheet0216CX-TK-205FinancialAnalysisTemplate0216CX-TK-206CEDocumentContentGuide0216CX-TK-207ProductEvalua<onGroupModel0216CX-TK-208MNODigitalPricingStrategy0216CX-TK-209MinimumViableProduct0216CX-TK-210CustomerExperiencePriori<sa<onandRoadmap0216CX-TK-212ProjectPlanLite0216CX-TK-213ValueProposi<on0216CX-TK-215Promo<onFinancialAnalysisTemplate0216CX-TK-300UserStoryComplianceScorecard0216CX-TK-301Func<onalInputChecklist0216CX-TK-303KickoffMee<ngGuide0216CX-TK-307KeyStakeholders0216CX-TK-308ProjectCommunica<onPlan0216CX-TK-309HighLevelTes<ngStrategy0216CX-TK-400TrainingNeedsAnalysis0216CX-TK-500ReadyForServiceChecklist0216CX-TK-600Marke<ngLaunchPlanChecklist0216CX-TK-700CXPostLaunchFeedback0216CX-TK-701CXPostLaunchFeedbackQues<ons0216
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Consul)ngResource:DetailedGateTemplates
ThereisatemplateforeachoftheGatesubmissionpresenta<ons.Thesecomprise4to12slidesandcoverthekeypointstobereviewedateachgate,resul<nginacleardecision
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Consul)ngResource:Essen)alProjectWorkbook
TheProjectWorkbookisthecoretoolfortheprojectteam.Itcomprisesasetofusefulworksheetsthatunderpinthesmoothrunningofaproductdevelopmentproject.
CXWorkbook:TableofContent
Statusreport Onepageoverviewoftheproject.RIDLog Risk,Issues,andDependencieslog.DecisionLog Overviewofthedecisions.Ac)onLog Overviewoftheac<ons.Assump)onLog Overviewoftheassump<onsmadefortheproductdevelopment.KeyContacts Overviewofthekeycontactsintheproject.ProjectPlanLite Tooltocreateahighlevelprojectplan.Communica)onplan Overviewofwhatwillbecommunicatedtowho,andwhen.ProjectScope Listoftheprojectdeliverablesandwhatisoutofscope.ResourceRequirements Defini<onoftheresourcesrequiredperphase.ImpactAssessmentLite Overviewhowbigthedevelopmentprojectandwhatresourcesarerequired
todeveloptheproduct.ChronologicallistofComments
Chronologicallis<ngofthe"Themajordevelopmentsintheprojectsincelastmee<ng"comments.Thiswillgivethehistoryoftheproject.
Distribu)onList Towhomwillthisworkbookbeissued.Thefirsttab"statusreport"canissuedtoaddi<onalpeoplewithoutsendingthecompleteworkbook.
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OnlineResources
Visitwww.cxnpd.com/resources/tokeepuptodatewithourrangeof:ShortguideeBooksInfographicsToolkitsAlso,keepuptodatewithourblogorcontributetothediscussionatwww.cxnpd.com/blog
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Ifyouhaveanyques<onsorwouldlikeaddi<onalinforma<onpleasecontact:[email protected]
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