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TSIA Benchmark Key Trends

Customer Success

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TSIA Membership Offers the Unique Opportunity…

…to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements.

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Here’s a look at 3 key research trends from TSIA’s Customer Success Benchmark Study that can help you make incremental improvements to your business.

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23%

Key Research Trend #1

Use data analytics to predict churn.

Source: TSIA Customer Success Baseline Survey

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79%

Key Research Trend #2

Have an account segmentation strategy.

Source: TSIA Customer Success Baseline Survey

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14%

Key Research Trend #3

Use data analytics to predict expansion opportunities.

Source: TSIA Customer Success Baseline Survey

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Benchmark your customer success organization

…with TSIA, and let us show you the proven path to success.

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© Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Customer Success Baseline Study

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Not a member yet? No problem! Contact TSIA to learn more about benchmarking opportunities. Let’s talk >

Phil NanusVP Research, Customer Success