Upload
santhanaram-jayaram
View
1.584
Download
4
Embed Size (px)
DESCRIPTION
When it comes to enhancing the customer service experience, we could consider the 10 Gems of Going the Extra Mile for Service, this presentation is an illustration of the 10 Gems.
Citation preview
Customer Service:Going the Extra Mile
Santhanaram Jayaram
Look Good, Feel Great
Notice your Customers
Smile from the Heart
Greet, Smile & Thank
Give Customer Full Attention
Know Your Product
Provide Alternatives
Choice of Words:Change Negative to
Positive
Handling Challenging Individuals: C.L.A.P
Thank Customer
Visit : About.me/Santhanaram.Jayaram
Santhanaram Jayaram2be3consultancy.com