“Do you know what it takes?”

Excellent Customer Service

“Your customer doesn’t care how much you know until they

know how much you care.”

Damon Richards

“I don’t know…”“How can I help

you?!”

Customer Service Representatives fail to answer consumer questions 50% of the time.

“80% of companies say they give superior customer service…

…but only 8% of customers agree.”

Blah!Blah!

Blah! Blah!Blah!

Blah!Blah!

Blah! Blah!

“It takes 12 positive experiences to make up for one negative one.”

“Only 4% of disgruntled customers voice their

dissatisfaction…”

“…But 91% of unsatisfied customers won’t come

back!”

“…91% are frustrated with having to contact a

company multiple times for the same reason…”

“75% of consumers believe it takes too long to

speak to an agent…”

“…90% are frustrated with

being put on hold…”

“…and 89% are frustrated with having to repeat themselves to multiple

representatives.”

“…but only 1% feel that companies

consistently meet their expectations.”

“86% of buyers will pay more for a better

customer service experience…”

“Here is a simple but powerful rule:Always give people more than what

they expect to get.”

Nelson Boswell

“Find out more!”

www.businesscontentplr.com/custsvc