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4/16/2015 Customer Satisfaction Survey,Net Promote,Quality Management Consulting
http://www.qualitysolutions.com/aboutus/ 1/3
18004711646 | [email protected]
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About Us
Quality Solutions, Inc. has becomeinternationally recognized as a managementconsulting firm offering clients a wide range ofmarket research support and quality managementservices. Our services are designed with onegoal in mind, “Performance Excellence.”
Quality Solutions consultants are recognizedleaders in the practice of market research andmanagement consulting. Our consultants haveserved as Members of the Board of Examinersfor the Malcolm Baldrige National Quality Award,they have been identified among the Who’s Whoof International Consultants and they are activemembers of the American Marketing Associationand American Society for Quality. If yourcompany is seeking ISO or TS certification youhave the comfort in knowing you will be assistedeach step of the way by consultants who arecertified RABQSA Lead Auditors and certifiedNQA1 Lead Auditors.
Our consultants are constantly upgrading theirexpertise so as to be able to provide state of theart services for our clients.
Our services generally fall into three maincategories:
Customer Satisfaction Surveys & MarketResearchPerformance Improvement & BusinessProcess Improvement
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Our Philosophy
Teamwork – We have built a team of highly skilled professionals ready to serve your needs.
Best Practices – Our processes have been benchmarked by companies all over the world. We arecommitted to bringing “state of the art” as well as customized solutions which support attainment ofyour bottom line goals.
Integrated Systems – We are interested in building internal capacity within our clients to measurethe predictors of customer satisfaction through Key Performance Indicators. We know thatcombining internal process metrics with the voice of the customer brings a powerful set of tools tothe board room.
Responsiveness – Time is money. Information and answers to pressing questions are morevaluable when they are provided in a timely manner. We take pride in our ability to exceed ourclients’ expectations in terms of quality and responsiveness.
Quality Management Systems
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Quality Solutions, Inc. is uniquely positioned toprovide a customized solution to meet the specificneeds of each client. We offer personalizedservice and practice what we preach regardingcustomer service and responsiveness.
Our team of seasoned professionals providesyou and your customers with services thatrespect the needs and demands of time, cost,and results.
Our services are designed to address the criticalbusiness issues of customer loyalty, retention,and growth. Each of our services is furthercustomized to meet the unique needs of ourclients. Many of our clients utilize several of ourservices since they are specifically designed toprovide integrated business solutions. We prideourselves by developing long term relationshipswhich evolve to meet the changing needs of ourclients.
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Quality Solutions, Inc. is a member of the American Marketing Association, Market ResearchAssociation, American Society for Quality, Automotive Industry Action Group (AIAG) and the BetterBusiness Bureau.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Bain & Company, and FredReichheld
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Bain & Company, and Fred Reichheld
Quality Solutions,Inc. has becomeinternationallyrecognized as amanagementconsulting firmoffering clients a widerange of marketresearch support andquality managementservices. Ourservices aredesigned with onegoal in mind,“PerformanceExcellence.”
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Contact
Email: [email protected]
Quality Solutions, IncP.O. Box 40147Cleveland, OH,44140
Phone: 4409339946Toll Free: 8004711646Fax: 4409337077
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