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customer websites focussed

Customer Focussed Websites | Gareth Dunlop | Fathom

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Page 1: Customer Focussed Websites | Gareth Dunlop | Fathom

customer websites focussed

Page 2: Customer Focussed Websites | Gareth Dunlop | Fathom

Gareth Dunlop Founder & CEO Fathom_ 028 9099 2822 [email protected]

Page 3: Customer Focussed Websites | Gareth Dunlop | Fathom

NOT active

passive

Page 4: Customer Focussed Websites | Gareth Dunlop | Fathom

the children the children will someone please think about the children!

the customer the customer will someone please think about the customer!

the user the user will someone please think about the user!

the reader the reader will someone please think about the reader!

Page 5: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 6: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 7: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 8: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 9: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 10: Customer Focussed Websites | Gareth Dunlop | Fathom

NOT interactive

presentational

Page 11: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 12: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 13: Customer Focussed Websites | Gareth Dunlop | Fathom
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NOT process

project

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NOT journeys

family trees

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how we view our websites

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how our customers view our websites

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how our customers view our websites

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NOT words

images

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Page 24: Customer Focussed Websites | Gareth Dunlop | Fathom
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NOT rule

exception

Page 27: Customer Focussed Websites | Gareth Dunlop | Fathom
Page 28: Customer Focussed Websites | Gareth Dunlop | Fathom
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NOT transparency

fudge

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NOT clarity

persuasion

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NOT service

promises

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Page 46: Customer Focussed Websites | Gareth Dunlop | Fathom

Welcome to

CEOs Welcome Message Thank you for visiting Google. We hope that you enjoy visiting our website. We have a range of exciting products and services for you to enjoy, including search, image search, blogging tools and email. Please don’t hesitate to get in touch for more information.

We are VERY VERY rich gentlemen indeed!

Seriously! We own you. Get used to it.

$20bn each That’s right $20,000,000,000 Did you count those zeroes? All ten of them … beautiful

Page 47: Customer Focussed Websites | Gareth Dunlop | Fathom

NOT giving attention

getting attention

Page 48: Customer Focussed Websites | Gareth Dunlop | Fathom

© G

erry McG

overn

Page 49: Customer Focussed Websites | Gareth Dunlop | Fathom

© G

erry McG

overn

Page 50: Customer Focussed Websites | Gareth Dunlop | Fathom

Gareth Dunlop Founder & CEO Fathom_ 028 9099 2822 [email protected]