DELIVERING HAPPINESS THE NEW SECRET INGREDIENT

SUNNY GROSSO | AUGUST 2016

@DHMovement

hipster selfie

purpose cougar

culture legacy innovation

foodie

empathy happiness

humblebrag

WHICH WAS WORD OF THE YEAR?

culture

THE WORD IS OUT!

* 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015

CULTURE BY DESIGN

SUCCESS IS ABOUT CULTURE

‘Everycompanyhasaculture,everyfamilyhasaculture.Howinten9onalareyouaboutthatculture?’

$1.5B ON CULTURE IN 2016

87% OF THE WORLD

GALLUP 2014

DON’T KNOW THERE’S A PROBLEM DON’T KNOW WHAT TO DO

SUPERFICIAL FIXES

CULTURE BY DEFAULT

THE COST

$550B IN THE US

GALLUP 2014

W H A T ’ S T H E A N S W E R ?

X

WHAT I LEARNED

…

WOOHOO!

50M, 100M...

…

39% MONTHLY SALES 92% UNPLANNED ABSENCE

ñ ñ

300 COMPANIES, 30 COUNTRIES CULTURE CONSULTING

REALTRUCK, TOP ECOMMERCO COMPANY

W H A T M A K E S GREAT CULTURE?

…

CULTURE IS INSIDE OUT

SAYING HELLO TO A NEW EMPLOYEE INCREASES PRODUCTIVITY 15% FOR 9 MONTHS PROGRESS PRINCIPLE & LASZLO BOCK, GOOGLE

35% OF MANAGERS ARE ENGAGED

LEADERS GO FIRST

GALLUP 2014

CO-OWNED ASK.

30CINEMASONEMISSION:TOSAVECINEMA

rectorofTi

COMMITTABLE

CONCEPTOFHIGHERPURPOSEWASNONEXISTENT,WEWORKEDROBOTICALLYWITHOURVALUESANDMISSION.THEEXECALIGNMENTSESSIONWITHDHCHANGEDIT.~Nick

•  NO CELL PHONES •  SERVICE IN THE THEATRE

•  FOOD & BOOZE THAT MATCH MOVIE GENRE

“COOLESTMOVIETHEATERINTHEWORLD”–

WHAT ARE YOUR GOALS

IN WORK/LIFE

?

NO.1 LEARNING… (SECRET INGREDIENT)

Promotion

Hi-pay Job

Tinder

Lose Weight

I’LL BE HAPPY WHEN I GET _________.

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS

YET WE’RE SUPERBAD AT PREDICTING WHAT WILL SUSTAIN IT

SUCCESS HAPPINESS ?

HAPPINESS SUCCESS

BRONNIE WARE, TOP 5 REGRETS OF DYING

…THE COURAGE TO EXPRESS MY FEELINGS

…LET MYSELF

BE HAPPIER

…NOT WORKED SO HARD

I WISH I HAD…

…THE COURAGE TO LIVE A LIFE

TRUE TO MYSELF, NOT THE LIFE

OTHERS EXPECTED

#1

…STAYED IN TOUCH WITH FRIENDS

TOP 5 I WISH’ES IN LIFE

HOW DO WE CHANGE I WISH TO I LIVED?

TOP 5 I WISH’ES IN LIFE

BUT ONLY 10%

HAPPINESS IS PREDETERMINED

BRAINS PROCESS 40 BITS PER SECOND BUT WE RECEIVE 11M BITS PER SECOND

MIT TECHNOLOGY, 2009

IT’S ABOUT WHAT WE FOCUS ON

SEE THE NEGATIVE FOCUS ON NEGATIVE [PESSIMISM]

11M BITS >>

SEE BOTH FOCUS ON POSITIVE [RATIONAL OPTIMISM]

GOOD BAD

WEIRD

≠ HAPPY ALL THE TIME!

WE DO OUR BEST WORK HERE!

MORE CREATIVE!INNOVATIVE!

COLLABORATIVE!ADAPTIVE!

PRODUCTIVE!

FOCUS ON POSITIVE

WE ARE ALWAYS

EITHER AFFECTING

OR INFECTING

OTHERS

LET’S TRY!

EMOTIONS ARE CONTAGIOUS

EFFECTS OF HAPPINESS ON WORK

MIHÁLY CSÍKSZENTMIHÁLYI

a HAPPINESS FRAMEWORK 1

3 TYPES OF HAPPINESS

BUT…

S O H O W DO WE DO THIS S U C C E S S F U L L Y ?

MAIN INGREDIENTS FOR A CULTURE OF HAPPINESS

VALUES PROGRESS CONTROL

CONNECTEDNESS PURPOSE

1. CORE VALUES

1.  Deliver WOW Through Service

2.  Embrace and Drive Change

3.  Create Fun and a Little Weirdness

4.  Be Adventurous, Creative, and Open-Minded

5.  Pursue Growth and Learning

6.  Build Open and Honest Relationships With Communication

7.  Build a Positive Team and Family Spirit

8.  Do More with Less

9.  Be Passionate and Determined

10.  Be Humble

Unique Support Core Biz Lived Inside Out

Measured

3. Create FUN and a Little WEIRDNESS

IW, CO-OWNED, 360’S

HIRE, MEASURE AND FIRE

SHIFT MANAGER

FRIES, GRILL

LETTUCE

I HAVE A JOB

2. SENSE OF PROGRESS PROGRESS TOWARD MEANINGFUL GOALS

WANT GRATITUDE DAILY

10% EXPRESS GRATITUDE DAILY

88%

TIP: SHARE GRATITUDE LEADS TO RECOGNITION. CELEBRATION. APPRECAITION.

Source: Kaplan. 2012, John Templeton Foundation Gratitude Report

LET’S PRACTICE!

3. SENSE OF CONTROL

4

Apply the Science

min Lunch Line ?

WITH PATRONS

4. CONNECTEDNESS

PEOPLE WITH A GOOD FRIEND AT WORK ARE 7X MORE ENGAGED

INTERNALLY

•  EXPECTATIONS •  EMOTIONAL NEEDS •  EXPERIENCE

BEYOND CONNECTION PERSONAL EMOTIONAL CONNECTION

PAID TO BE TREATED WELL •  MEET EXPECTATIONS!

CREATE AN EXPERIENCE •  EMOTIONS ARE THE FOUNDATION •  LEAVE WITH POSITIVE EMOTIONS

CUSTOMER EXPERIENCE PERSONAL EMOTIONAL CONNECTION

5. HIGHER PURPOSE

HIGHER PURPOSE @ CHARITY WATER

TIP: EXTEND TO COMMUNITY SHARE PURPOSE & VALUES

W H A T N E X T ?

ASK CULTURE BY DEFAULT OR BY DESIGN?

WHAT ARE YOUR - PERSONAL VALUES HOW ARE YOU LIVING THEM? - COMPANY VALUES ARE THEY CLEAR? LIVED? - DO THEY ALIGN?

DEFINE YOUR VALUES

TOOL FOR YOU

HAPPINESS AT WORK SURVEY

SURVEY

NEWSLETTER THIS PRESENTATION

SUNNY@DELIVERINGHAPPINESS.COM

FOR TOOLS

@DHMovement

ONE THING I WILL DO IS ___________ .

“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM

FEEL.”

– MAYA ANGELOU

WHAT IS ONE THING YOU WILL DO?

SMALL DAILY ACTIONS FOR BIG IMPACT

…THEN DO.

SURVEY

NEWSLETTER JUMPSTART YOUR CULTURE TOGETHER

SUNNY@DELIVERINGHAPPINESS.COM

ONE THING I WILL DO IS ________.

@DHMovement

THANKS!

SUNNY GROSSO SUNNY@DELIVERINGHAPPINESS.COM