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CULTURAL INTELLIGENCEThe Recipe for Great Client
Relations
What is Cultural Intelligence?
The ability to adapt to cultural situations and not just how to make someone from a different culture feel comfortable around you
A necessary skill set needed to effectively compete in a global environment
Made up of four different capabilities
Embracing Cultural Intelligence
According to David Livermore, Ph.D. author of Leading with Cultural Intelligence: The New Secret to Success “Cultural intelligence (CQ) is the capability to function effectively across national, ethnic, and organizational cultures.It is:• A four-dimensional model• A four-step cycle• Different from emotional intelligence• A repertoire of skills• An inside-out approach
CQ & Legal Professionals
Avoid miscommunication by understanding differences in culture and communication styles
Understanding communication styles save time from putting out fires later on.
Practice Areas CQ is Useful
Intellectual Property International Law Commercial Law Humanitarian Law Criminal Law Family Law
What Cultural Intelligence is Not
A set of rules and practices to follow Having a best friend from a different
culture The ability to speak a foreign language Believing all men and women are created
equal Interacting with an apologetic attitude
with other cultures Just confined to personal interactions, but
also involvements business and professional interactions
More than Cultural Sensitivity
The Four Cycle of CQ
Drive
KnowledgeStrategy
Action
The Four Cycle of Cultural Intel-ligence
DriveKnowledgeStrategyAction
The Four Capabilities
Motivation & Confidence
Drive
The Four Capabilities
Similarities & Differences
Knowledge
The Four Capabilities
Awareness & Planning
Strategy
The Four Capabilities
Flexibility & Adaptability
Action
Putting it into Practice
Determining where you’re CQ level is Authentic vs. Unauthentic approaches Creating a personal CQ model
Making it Personal
Identify your weakest dimension Read books (visit www.davidlivermore.com for
suggestions) Memoirs Biographies
Go to the musuem Learn a new language Attend cultural celebrations Travel Take a class
Contact Information
Rainmakers Virtual College Website: www.rainmakersonline.com Email: [email protected]
Suggested Reading: Leading with Cultural Intelligence: The New
Secret to Success by: David Livermore, Ph.D. The Cultural Intelligence Difference: Master
the One Skill You Can’t Do Without in Today’s Global Economy
