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Culture is ImportantHigher Customer Satisfaction is Linked to Stronger Workplace CulturesIn both the airline and grocery industries, companies that motivated employees more through play, purpose, and potential (and less through emotional pressure, economic pressure, and inertia) produced better customer outcomes. (HBR.org)
https://hbr.org/2015/11/how-company-culture-shapes-employee-motivation
Collaboration is Key to Culture
Collaborative Innovation "A team of self-motivated people with a collective vision collaborate in achieving a common goal by sharing ideas, information, and work."
Strike a Balance
Consistency ←→ FlexibilityTop down ←→ Bottoms upIndividuals ←→ TeamsInnovation ←→ Beaten PathShort term ←→ Long term
Team ETHOS at Groupon
Engineering Traditions Habits Operations and Standards ::
Team ETHOS was created purposefully to move from (chaotic) entrepreneurial culture to collaborative innovation culture.
Team ETHOS at Groupon
Align leaders and teams
Change structure and communications
Introduce Processes/frameworks
Leadership Structure Process
Expectations of a Tech Leader
People: Build our people, then our products.
Product: Build it right; Be proud to ship.
Community: Be transparent and consistent.
Environment: Practice best behavior.
ORR - Operational Readiness Review
● Gate check before deploying to production for all services
● Teams are red carded for causing incidents and/or not adhering to the checklist.
● They can no longer develop features until they get to green!
“The greatest waste. . .is failure to use the abilities of people. .. to learn about the contributions that they are eager to make.”
~ W. Edwards Deming
Innovation: Global Internal Hackathon
● 5 days, 2x per year● 96 Hours of Consecutive Hacking● 8 locations● 5 Countries● 4 Continents● Presentation Day: >100 Projects● Pitch Sessions● Discussion Panels● External Keynote Speakers● Food, Fun, Mayhem!
Employee Mentoring: GEMS Program
● 250+ Participants
● Formal 1:1 traditional mentoring relationships
● Group mentoring/technical learning engagements
● Informal mentoring engagements supported by our own social learning platform (River)
“If you get the culture right, most of the other stuff will just take care of itself”
-- Tony Hsieh, CEO of Zappos.com