Embed Size (px)
DESCRIPTION
Presentation given which elaborates on the foundation of my research on CSFs for KM.
Citation preview
Critical Success Factors for KM Northern Illinois UniversityCurtis A. Conley, Doctoral Candidate
Presented on March 13, 2007
For more information about this dissertation research project please feel free to contact the author, information below.
Curtis A. Conley
Evolution of the CSF Approach
Lists of CSFs Ranked/Ordered List of CSFs Grouping of Factors (by type, area, etc.) CSF by Implementation Stage Interrelationship of CSFs
The CSF Approach
Information Technology (IT)
Project Management (PM)
Total Quality Management (TQM)
Knowledge Management (KM)
1979
Early 1980s
Late 1980s
Late 1990s
The CSF List Approach
Sharing
Tech. Infrastructure
Knowledge Infrastructure
Culture
Transferring
Creating
Knowledge Strategy
Training
Top Mgmt. Support
The CSF Ranked List Approach
1)
2)
3)
4)
5)
6)
7)
8)
9)
Sharing
Tech. Infrastructure
Knowledge Infrastructure
Culture
Transferring
Creating
Knowledge Strategy
Training
Top Mgmt. Support
Grouped Critical Success Factors
Strategic Tactical
Org
aniz
ation
alTe
chno
logi
cal
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
Esteves-Souza & Pastor-Collado (2002)
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
Critical Success Factors by Phase
Manger CSFs Project CSFs External Env. CSFsOrganizational CSFsPhase 1 Phase 2 Phase 4Phase 3
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
CSF CSF
Ho & Lin (2005)
Interrelationships Between CSFs
Akkermans & van Helden (2002)
CSF
CSF
CSF
CSF
CSFCSF
CSF
CSF
Foundation of Study
Akkermans & van Helden (2002) Interrelationships of CSFs, virtuous / vicious cycles
Belassi & Tukel (1996) CSFs relating to manager, project, org., & external env.
Fortune & White (2006) FSM Model, accounts for above
A Proposed Framework of CSFs for KM
KM ManagerKM Team
KM InitiativeOrganizationEnvironment
CSF Groups
A Proposed Framework of CSFs for KM
KM Manager
Environment
Organization
KM Initiative
KM Team
• Ability to Delegate Authority• Ability to Coordinate• Perception of their role & responsibilities• Having Relevant Past Experience• Commitment• Education
A Proposed Framework of CSFs for KM
• Full-time / Dedicated Staff• KM Background• Commitment• Trust
• Training and Education• Clear Goals and Objectives• Knowledge Strategy• Link to Corporate/Business Strategy• Link to Perceived/Anticipated Value• KM Champion
• Top Management Support• Organizational Structure and Culture• Systematic Processes• Knowledge Infrastructure• Technology Infrastructure
• Competition• Fashion• Markets• Technology• Time• Climate
KM Manager
Environment
Organization
KM Initiative
KM Team
• Ability to Delegate Authority• Ability to Coordinate• Perception of their role & responsibilities• Having Relevant Past Experience• Commitment• Education
A Proposed Framework of CSFs for KM
• Full-time / Dedicated Staff• KM Background• Commitment• Trust
• Training and Education• Clear Goals and Objectives• Knowledge Strategy• Link to Corporate/Business Strategy• Link to Perceived/Anticipated Value• KM Champion
• Top Management Support• Organizational Structure and Culture• Systematic Processes• Knowledge Infrastructure• Technology Infrastructure
• Competition• Fashion• Markets• Technology• Time• Climate
KM Manager
Environment
Organization
KM Initiative
KM TeamSystem Response to
Interrelationships between CSFs
• Ability to Delegate Authority• Ability to Coordinate• Perception of their role & responsibilities• Having Relevant Past Experience• Commitment• Education
A Proposed Framework of CSFs for KM
• Full-time / Dedicated Staff• KM Background• Commitment• Trust
• Training and Education• Clear Goals and Objectives• Knowledge Strategy• Link to Corporate/Business Strategy• Link to Perceived/Anticipated Value• KM Champion
• Top Management Support• Organizational Structure and Culture• Systematic Processes• Knowledge Infrastructure• Technology Infrastructure
• Competition• Fashion• Markets• Technology• Time• Climate
• Effective Planning & Scheduling • Effective Coordination and communication• Effective use of managerial skills• Effective control & monitoring • Effective use of technology
• Human• Financial • Raw materials• Facilities
KM Manager
Environment
Organization
KM Initiative
KM Team
KM Manager Performance
Availability of Resources
• Ability to Delegate Authority• Ability to Coordinate• Perception of their role & responsibilities• Having Relevant Past Experience• Commitment• Education
A Proposed Framework of CSFs for KM
• Full-time / Dedicated Staff• KM Background• Commitment• Trust
• Training and Education• Clear Goals and Objectives• Knowledge Strategy• Link to Corporate/Business Strategy• Link to Perceived/Anticipated Value• KM Champion
• Top Management Support• Organizational Structure and Culture• Systematic Processes• Knowledge Infrastructure• Technology Infrastructure
• Competition• Fashion• Markets• Technology• Time• Climate
• Effective Planning & Scheduling • Effective Coordination and communication• Effective use of managerial skills• Effective control & monitoring • Effective use of technology
• Human• Financial • Raw materials• Facilities
KM Manager
Environment
Organization
KM Initiative
KM Team
KM Manager Performance
Availability of Resources
KM Success or Failure
