Creating a Culture of Engagement:Leadership

Proud to Help Others Achieve their Goals

What employee engagement is not …Employee engagement does not mean employee happiness.

Employee engagement does not mean employee satisfaction.

Employee engagement is the emotional commitment the employee has to the organization and its goals.

AGENDA

Agenda1. Discuss the impact of leaders on

employee engagement.2. Understand what motivates

employees.3. How you can better influence and

engage your team.

Takeaways:1. One action step2. One supporting statistic3. One new business contact

Engaged employees are: 57% more likely to work harder | 80% more likely to perform better

87% more likely to stay longer with the company(Corporate Leadership Council)

Engagement ChallengesSurvey Questions (Scale of 1 – 10)1. My organization trains managers to

lead teams.2. My organization is very skilled at

demonstrating appreciation for employees.

3. My organization solicits and takes action on employee feedback.

26% of employees are Actively Disengaged, 45% of employees are Disengaged.

(Dale Carnegie)

HOW DO LEADERS IMPACT EMPLOYEE ENGAGEMENT?

Impact of Leaders on Employee Engagement

LEADERSHIP PERSPECTIVE• 57% learned their leadership skills

through trial & error• 89% possess at least one leadership skill

“blind spot”

75% of people voluntarily leaving their jobs don’t quit their jobs; they quit their boss.

(Dale Carnegie)

(DDI World, Bersin & Assoc.)

Impact of Leaders on Employee Engagement

EMPLOYEE PERSPECTIVE• 98% of employees will fail to be

engaged when managers give little or no feedback.

• 69% of employees say they would work harder if they felt their efforts were better recognized.

“When employees understand their role in business, 91% will work towards that success,

but the number plummets to 23% if they don’t.”

(Business2Community.com)

What Motivates Employees?

65%6%

29%

What Employers Think

MoneyRecognitionTraining

18%

27%

23%

32%

What Employees Think

Money

Recognition

Other

Boosting Morale

(Westminster College)

What Motivates Employees?

• Recognition• Praise and appreciation• Sense of influence• Opportunities for growth

(Harvard Business Review)

43% of highly engaged employees received feedback at least once a week, compared to only 18% of employees with low engagement.

(Business2Community.com)

LEADERSHIP TOOLS TO BUILD ENGAGEMENT

Providing Feedback

• “I need your help.”• “Hey, everyone…listen to what Joe accomplished!”• “What do you need from me?”• “I noticed what you did.”• “Thank you.”• “What would you like to do here?”• “What do you think?”• “That’s okay. We all make mistakes.”• “I know you can do it.”

“Leaders become great, not because of their power, but because of their ability to empower others.”(Finding Happiness,Todd Patkin) John Maxwell

What Employees Want to Hear from Their Leader

Providing Praise & Appreciation

Elements of Highly Effective Employee Praise• Don’t Wait• Be Specific• Be Genuine• Save constructive feedback for later• Be Surprising• Treat Employees Like Snowflakes

(Inc. Magazine)

Group Discussion

• Best Practices: What works?

• Take Action: How can you implement these tactics with your employees?

“Knowledge without application is meaningless.”(Thomas Edison)

Power of Praise

Activity: Write a note of praise and recognition

Great job! Thank you! You rock! I appreciate you! Write a note of appreciation or praise to someone in your workplace.

TAKE ACTION

What is your action step?1. Complete survey. Leave it on the table. 2. Take your notes with you.3. Schedule a time to do your action step –

Put it on the calendar!4. Network – Tell someone about your

action step.

“By changing nothing, nothing changes.”(Tony Robbins)

Thank you for coming!

1-918-853-6771www.ElizabethKingConsulting.com