Creating a Culture of Engagement

Proud to Help Others Achieve their Goals

What employee engagement is not …

Employee engagement does not mean employee happiness.

Employee engagement does not mean employee satisfaction.

(Corporate Leadership Council)

“Employees that are engaged are

57% more likely to work harder, 80% more likely to perform better

and 87% more likely to stay longer

with the company.”

Employee engagement is the emotional commitment the employee has to the organization and its goals.

Recap: Categories of Community Engagement

1. PHILANTHROPY• Corporate giving

2. COMMUNITY INVOLVEMENT• Volunteerism

3. SOCIAL INNOVATION• Positive social change

Effective philanthropy requires a lot of time and creativity – the same kind of focus and skills that building a business requires.   Bill Gates (Winston S. Churchill)

“We make a living by what we get. We make a

life by what we give.”

Recap: Crafting Your Message

4 Steps to Leadership Communication• Say it – VERBAL• Write it – WRITTEN• Picture it – IMAGE• Model it – EXAMPLE

“Speak in such a way that others love to listen to you. Listen in such a way that others love to speak to you.” Anonymous

(Melcrum, 2012)

61% of employees need to hear information 3-5

times to believe.

AGENDA

Agenda1. Discuss the impact of leaders on employee

engagement2. Understand what motivates employees.3. How you can better influence and engage

your team.

Today’s Take Aways1. One action step2. One supporting

statistic3. One new business

contact

A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a catalyst and it sparks extraordinary results.Wade Boggs, Boston Red

Sox

WHAT DRIVES EMPLOYEE ENGAGEMENT?

COMMUNITY ENGAGMENT | COMMUNITATION | LEADERSHIP

Engagement ChallengesSurvey Questions (Scale of 1 – 10)1. My organization trains managers to lead teams.2. My organization is very skilled at demonstrating

appreciation for employees.3. My organization solicits and takes action on

employee feedback.

(Dale Carnegie Training)

“26% of employees are Actively

Disengaged, 45% of employees are

Disengaged”

87% of organizations cite culture and engagement as one of their top challenges. Global Human Capital Trends,

2015

Impact of Leaders on Employee Engagement

LEADERSHIP PERSPECTIVE• 57% learned their leadership skills through

trial & error• 89% possess at least one leadership skill

“blind spot”

75% of people voluntarily leaving their jobs don’t quit their jobs; they quit their boss.Roger Herman,

TheSocialWorkplace.com (Gallup)

Only 11% of managers are being groomed to be a

leader by their organization.

(DDI World, Bersin & Assoc.)

Impact of Leaders on Employee Engagement

EMPLOYEE PERSPECTIVE• 98% of employees will fail to be engaged when

managers give little or no feedback.• 69% of employees say they would work harder if

they felt their efforts were better recognized.

“When employees understand their role in business, 91% will work towards that success, but the number plummets to 23% if they don’t.”

(The Work Foundation)

Organizations that increased practices related to

engagement by just 10% increased profits

by an average of $2,400 per employee per year.

(Business2Community.com)

What Motivates Employees?

65%6%

29%

What Employers Think

MoneyRecognitionTraining

18%

27%

23%

32%

What Employees Think

Money

Recognition

Other

Boosting Morale

(Westminster College)

What Motivates Employees?

• Recognition• Praise and appreciation• Sense of influence• Opportunities for growth

30x more likely to make workers actively engaged at work when managers focus on employee’s strengths.Business2Community.com

(Business2Community.com)

43% of highly engaged employees received feedback

at least once a week, compared to only 18% of

employees with low engagement.

(Harvard Business Review)

LEADERSHIP TOOLS TO BUILD ENGAGEMENT

Providing FeedbackWhat Employees Want to Hear from Their Leader• “I need your help.”• “What do you need from me?”• “I noticed what you did.”• “Thank you.”• “Hey, everyone…listen to what Joe accomplished!”• “What would you like to do here?”• “What do you think?”• “That’s okay. We all make mistakes.”• “I know you can do it.”

“Speak in such a way that others love to listen to you. Listen in such a way that others love to speak to you.” (Finding Happiness by Todd

Patkin) Anonymous

Providing Praise & Appreciation

Elements of Highly Effective Employee Praise• Don’t Wait• Be Specific• Be Genuine• Save constructive feedback for later.• Be Surprising• Treat Employees Like Snowflakes “Speak in such a way that

others love to listen to you. Listen in such a way that others love to speak to you.”

(Inc. Magazine)

Business2Community.com

Group Discussion• Best Practices: What works? • Learning from Mistakes: What doesn’t work?• Take Action: How can you implement these

tactics with your employees?

(SKEWorthSharing.com)

“Visualize your success. Then take action.”

“Knowledge without application is meaningless.” Thomas Edison

Power of Praise

Activity: Write a note of praise and recognition

Great job! Thank you! You rock! I appreciate you! Write a note of appreciation or praise to someone in your workplace.

TAKE ACTION

What is your action step going to be?1. Complete survey. Leave it on the table.

2. Take your notes with you.3. Schedule a time to do your action step –

Put it on the calendar!4. Network – Tell someone about your

action step.

(Tony Robbins)

“By changing nothing, nothing changes.”

Knowledge without application is meaningless.

Thomas Edison

Thank you for coming!

1-918-853-6771www.ElizabethKingConsulting.com