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CREATE INFLUENCEON DEMAND
Rapid Rapport:
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INCREASE COMMUNICATIONEFFECTIVENESS UP TO 5X
What you get:
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WOULD IT BE OK TO SEE A DEMO?http://www.youtube.com/watch?v=YcTgjR5iV1Y
@berniemaloney
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Bernie Maloney, CSPPE, CSM, CSPO
Master PractitionerNeuro Linguistic Programming
Agile CoachAccelerating Genius
Turning Strategies into ResultsFrom Startup to Beyond $100M
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I’VE GOT GOOD NEWS & BAD NEWS
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OUTLINE
Outcome: Recognize and Practice Verbal Technology to Create Influence On Demand
• Why: Significance and Basis• How: Applications in Technology Teams• What’s Behind This: Get the Abstraction• Summary & Resources
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WHY = FIRST IMPRESSIONS MATTERBefore Confirmation Bias
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Does the 1st 60 seconds really matter?
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Ever had a telemarketer call?
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& you asked to hear more?
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Even socially
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Confirmation Bias
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HOW: APPLICATIONS IN TECHNOLOGY TEAMS
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Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania
Verbal vectors:
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55%38%
7%
PhysiologyTonalityWords
Tone, PitchTempo: Speed & CadenceTimbreVolume
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Translating into (Agile) Practice
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7%
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35+%
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55%
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5X? OR 10X?What if teams increase communication effectiveness by even half this?
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THE TIP? LOWER UNCONSCIOUS BARRIERS
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The Principle
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Build Rapport: Offer similar patternsTonality (35+%!)Words (7%): keys to how people represent information – another talkPhysiological (55%!)
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Pair off: Verbal Mirroring & MatchingKeep statements short (get multiple practice exchanges)Person A: Start with a QuestionPerson B: Short response, using similar verbal behaviors > QuestionSwitch roles at signal
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Tone, PitchTempo: Speed & CadenceTimbreVolume
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Insights: Verbal Mirroring & Matching
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WHAT’S BEHIND THIS?Get the Abstraction
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It began in the Santa Cruz Mountains…
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Virginia Satir’s Change Model
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Principle: Success Leaves Footprints
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NLP MODEL OF COMMUNICATION
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NLP MODEL OF COMMUNICATION
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2B bps info
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2MB (~16 Mb)(HD 1920x1080)
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NLP MODEL OF COMMUNICATION
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2B bps info
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NLP MODEL OF COMMUNICATION
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2B bps info
Conscious Mind processes~134 bps in groups of7 +/- 2 “chunks”
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132 b(12 px by 11 px)
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NLP MODEL OF COMMUNICATION
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2B bps info
Conscious Mind processes~134 bps in groups of7 +/- 2 “chunks”
DeleteDistortGeneralize
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NLP MODEL OF COMMUNICATIONUnconscious Programming = Barrier: Friend or Foe? Fight or Flight?
@berniemaloney
2B bps info
Conscious Mind processes~134 bps in groups of7 +/- 2 “chunks”
DeleteDistortGeneralize
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Keep statements short (get multiple practice exchanges)Question || Short Response || Question backKeep movements gentle, and when noticed, offer similar behavior
Pair off: Layer in Physical Mirroring & Matching
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Tone, PitchTempo: Speed & CadenceTimbreVolume
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Insights: Physical Mirroring & Matching
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Keep statements short (get multiple practice exchanges)Question || Short Response || Question backKeep movements gentle,
once physical rapport noticed, shift a little & observe
Pair off: Pacing & Leading
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Insights: Pacing & Leading
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BONUS (time permitting): Mis-MatchingKeep statements shortPerson A: State an insight from this or another source todayPerson B: Respond using VERY DIFFERENT verbal behaviorsSwitch roles at signal
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Tone, PitchTempo: Speed & CadenceTimbreVolume
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Insights: Verbal Mis-Matching
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SUMMARY
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TWO TYPES OF STUDENTS
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DECIDE: WHICH TYPE ARE YOU?
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Communication Goes (way, way, way) Beyond Words
Tonality (35+%!)Words (7%): keys to how people represent informationPhysiological (55%!)
@berniemaloney
55%38%
7%
PhysiologyTonalityWords
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Building Rapport Lowers Unconscious Barriers
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35+%: Observe & Signal Rapport by Verbal MatchingTone, PitchTempo: Speed & CadenceTimbreVolume
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RESOURCES
Seminal Work:Richard Bandler & John Grinder,Frogs into Princes
For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries)
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APPLIED RESOURCESFOR THOSE WHO LEAD
A practical application to inspire action:Simon SinekStart With Why
A guide leveraging Agile to transform organizations :Stephen DenningThe Leader’s Guide to Radical Management
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START RIGHT NOW
@berniemaloney
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Bernie Maloney, CSPPE, CSM, CSPO
bit.ly/speedmygenius
Agile CoachAccelerating Genius
Turning Strategies into ResultsFrom Startup to Beyond $100M
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FINUt Prosim. Namaste.
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