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Moving Lives Seamlessly continuum Moving Lives Seamlessly

Continuum Marketing Brochure

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Continuum is a global relocation company that manages complex logistics and provides customized guidance for organizations regardless of size. To extend its client reach, and assert itself as a global brand, Continuum turned to VWD to redesign its identity and develop marketing collateral. Our strategy was to sharpen Continuum's identity, and deploy powerful brand assets across all their touch points communicating their unique status in the industry. See more at: http://visibleworks.com/our-work/continuum.html

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Page 1: Continuum Marketing Brochure

Moving Lives Seamlessly

c o n t i n u u mMoving Lives Seamlessly

Page 2: Continuum Marketing Brochure

The real estate market in my town is so weak right now, what

what are the best housing options available to me and my fa

family? Should we rent instead of sell our house? What happens if we

happens if we sell our house before my assignment begins? How do I

How do I find the right doctors, schools, child and elder care as quick-

care as quickly as possible? Will my spouse find a good job? How do I

How do I keep track of all the costs involved and which are reimare

are reimbursable? My son is in college, but will be living with us over-

with us overseas during the summer, what sort of permit will he need

will he need to work? Do movers overseas take the same care of same

care of my property as those here? What’s the best way to leaest way to

llearn the language and understand the culture? The real estate mar

eestate market in my town is so weak right now, what are the best

tthe best housing options available to me and my family? Do movers

Do movers overseas take the same care of my property as tho operty as

tthose here? Will my spouse find a good job? Should we rent Should we

rent instead of sell our house? What’s the best way to learn t to

the language and understand the culture? How do I keep trac

Page 3: Continuum Marketing Brochure

The real estate market in my town is so weak right now, what

what are the best housing options available to me and my fa

family? Should we rent instead of sell our house? What happens if we

happens if we sell our house before my assignment begins? How do I

How do I find the right doctors, schools, child and elder care as quick-

care as quickly as possible? Will my spouse find a good job? How do I

How do I keep track of all the costs involved and which are reimare

are reimbursable? My son is in college, but will be living with us over-

with us overseas during the summer, what sort of permit will he need

will he need to work? Do movers overseas take the same care of same

care of my property as those here? What’s the best way to leaest way to

llearn the language and understand the culture? The real estate mar

eestate market in my town is so weak right now, what are the best

tthe best housing options available to me and my family? Do movers

Do movers overseas take the same care of my property as tho operty as

tthose here? Will my spouse find a good job? Should we rent Should we

rent instead of sell our house? What’s the best way to learn t to

the language and understand the culture? How do I keep trac

The Difference Is Continuum

The difference between a good and a

great corporate Relocation Services

Provider is not size. It is how carefully it

listens, how well it anticipates needs, how

quickly it responds, how committed the

staff, how resourceful the team, and how

emphatic the pledge to serve each client’s

and transferee’s individual requirements

for the duration of the assignment.

Page 4: Continuum Marketing Brochure

The Continuum Difference

All Relocation Service Providers help companies and their transferees pilot steady passage through a maze of questions, concerns, activities, and policies involved in every employee transfer. Most offer the same services, and focus on orchestrating concurrent transactions intrinsic to relocation.

However Continuum stands alone in its dual expertise around managing the complex logistics unique to each move, and administering customized guidance.Whether it’s for a multinational corpo-rate giant or a company just beginning to expand geographically, both at home and abroad. We treat each client - regardless of volume - as our only client.

Organizations reach out to us to provide single source accountability, 24/7 counselor availability, advanced communications technology, transparent pricing, scaled management fees, and innovative approaches to resolve any challenge that threatens to derail the relocation process and experience.

We have spent years honing these competencies and acquiring the resources to deliver maximum value - and peace of mind - to our clients and their transferees, and to do whatever it takes to facilitate a smooth transition from one destination to the next, one family at a time.

Page 5: Continuum Marketing Brochure

Global Capability We can manage complex global relocation projects from a single point of control.

"After over 10 years working closely with Continuum and their team, we continue to be extremely satisfied and happy with our relationship. Regardless of the complex-ity of the relocation Continuum’s team has never failed us which is a remarkable statement to make given the scope of their services. No job is too small nor too big for them. Continuum’s team is comprised of true professionals and experts.

Terry Kosierowski HR Director Warner Music Group

Continuum exceeds expectations on every relocation Time Inc. has. They treat each of our employees as if they are the CEO of the company, practically acting as an extension of my office. Every member of the Continuum family brings the same courtesy, professionalism, and quality to the table. I regularly recommend Continuum to both colleagues and friends relocating domestically and internationally."

Vanessa Matsis-McCreadyAssociate Manager, Employee Relations Time Inc.

"

"

Page 6: Continuum Marketing Brochure

The Continuum Value

One Contact: Continuum assigns a dedicated Relocation Services Consultant to each transferee who acts as the single point of contact throughout the complex series of relocation transactions - from real estate, financial and legal concerns, moving services…even language and cultural training. Your personal consultant has single-source responsibility and author-ity to make decisions on your behalf, and stays with the transferee until the end of the assignment. Period.

Staff Continuity: Our staff retention rate is among the highest in the industry. Retaining the same Continuum experts provides much-needed stability for your transferees and their families during a period of personal and professional upheaval. Our staff provides an anchor that braces their spirit, and helps them sustain productivity on the job.

Expertise: Our employees have more than just depth and breadth of experience. We make sure that each has a track record of applying creative thinking to clear whatever budgetary, logistical, cultural, and psychological obstacles stand in the way of a successful transfer.

Ownership of Moving Services: Continuum is unique in the industry in that it has its own in-house moving services division, including staff, crews, equipment, and facilities. This goes a long way to minimize stress, defray expenses, and realize key opera- tional efficiencies. In those geographic areas we don’t cover we have selected world-class agents to perform moving services on our behalf - and always under our supervision and direction. In addition, Continuum International is a licensed international and domestic freight forwarder so we can manage and control your employee’s physical move to and from anywhere in the world. Wherever their possessions go, we are there.

Page 7: Continuum Marketing Brochure

Service Partners

TransfereesClients

c o n t i n u u m

Moving Lives Seamlessly

We have worked with Continuum for over 5 years on a variety of international relocations. We find Continuum to be pro-active in their service. They understand the market and the types of people we relocate, and have effectively become an extension of our HR team.

Ruth Jackson, HR Director Apax Partners

"

Dave Allen Director, Compensation & Benefits Red Bull North America, Inc.

"

"

Regardless of the complexity of the move, we are very satisfied with the level of service being provided to us by our Continuum Relocation Counselor. The team shows deep knowledge of the industry, emerging trends, and keeps us up-to-date on best practices."

Continuum is always at the center of the relocation process.

Page 8: Continuum Marketing Brochure

The Continuum Commitment to Quality

Strategic Global Alliances: We have secured vital partnerships worldwide…partners that meet our exacting performance standards in all service areas that are integral to the relocation experience. This allows us to develop a Personalized Relocation Program, and utilize only those service partners that conform to the individual criteria of each client, transferee, and his or her family.

Continuum On-Line: We offer our clients, transferees, and service partners on-line access to our web-based relocation management system that enable them to acquire real-time data about each transfer, obtain key management reports, and initiate and monitor many other activities related to the move…24/7.

Cost Containment: Saving our clients money without ever sacrificing quality is a driving force at Continuum. Our emphasis on cost-savings include in-depth intelligence around IRS tax codes, especially as they apply to reimburse- ment associated with home sales – one of the most expensive aspects of relocating employees.

Client retention is the only real benchmark of quality service and client satisfaction. Continuum has a retention rate of 100% because we are committed to delivering on every last detail of your relocation service requirements. At the end of every assignment, we seek out feedback and use this vital input as the basis for developing continuous improvement strategies. At the same time, we are always pursuing new technologies, partnerships, approaches, resources, and cost-savings opportunities to constantly elevate our level of perfor- mance and the experience of our clients and transferees.

Page 9: Continuum Marketing Brochure

List Of Services

International Services Domestic Services

• Policy Consulting

• Employee Policy Counseling

• Marketing & Home Sale Assistance

• Home Purchase Assistance

• Inventory Management & Sales

• Destination Services

• School Search

• Rental Assistance

• Temporary Housing

• Transportation of Household Goods

• Mortgage Origination

• Spousal/Family Assistance

• Property Management

• Management Reporting

• Expense Tracking, Audit & Reimbursement

• Tax Gross Up

• Issuance of Year End Tax Documents

• Policy Consulting

• Employee Policy Counseling

• Property Management

• Destination Services

• Rental Assistance

• Temporary Housing

• Repatriation Assistance

• Transportation of Household Goods

• Cross-Cultural Training

• Language Training

• School Search

• Management Reporting

• Expense Tracking, Audit & Reimbursement

• On-going Assignment Support

• Visa & Passport Assistance

• COLA Calculations

We build a Customized Relocation Program for each client that is always measurable, cost-effective, and flexes according to client requirements. Our services include but are not limited to:

• Spousal Assistance

Page 10: Continuum Marketing Brochure

Continuum Mission Statement

Continuum is dedicated to delivering the highest quality relocation services custom-tailored to meet the mobility objectives of our clients, while providing innovative solutions to cost containment.

Our mission will be accomplished through superior industry knowledge and its proper application to the unique needs of each client and each relocating family.

Contact Information

Continuum International, Inc.Corporate Headquarters:14 Commerce Drive, Danbury, CT 06810

800-958-5881 toll free (within U.S.)203-740-9800

Fax: 203-775-6186E-mail: [email protected]

www.continuumrelo.com

con·tin·u·um Anything that goes through a gradual transition from one condition, to a different condition, without any abrupt changes.

Page 11: Continuum Marketing Brochure

The real estate market in my town is so weak right now, what

what are the best housing options available to me and my fa

family? Should we rent instead of sell our house? What happens if we

happens if we sell our house before my assignment begins? How do I

How do I find the right doctors, schools, child and elder care as quick-

care as quickly as possible? Will my spouse find a good job? How do I

How do I keep track of all the costs involved and which are reimare

are reimbursable? My son is in college, but will be living with us over-

with us overseas during the summer, what sort of permit will he need

will he need to work? Do movers overseas take the same care of same

care of my property as those here? What’s the best way to leaest way to

learn the language and understand the culture? The real estate mar

estate market in my town is so weak right now, what are the best

the best housing options available to me and my family? Do movers

Do movers overseas take the same care of my property as th operty as

those here? Will my spouse find a good job? Should we rent Should we

rent instead of sell our house? What’s the best way to learn to

the language and understand the culture? How do I keep trac

Page 12: Continuum Marketing Brochure

c o n t i n u u mMoving Lives Seamlessly