Outline

Organizational Behavior

Is something done by the employee

Job Performance

Task Performance

Contextual Performance

Following organizational rules and procedures

Endorsing, supporting, and defending organizational objectives

Contextual Performance

Persisting with enthusiasm and extra effort as

necessary to complete own task activities successfully

Contextual Performance

Volunteering to carry out task activities that

are not formally part of own job

Contextual Performance

Helping and cooperating with

others

Contextual Performance

Predictors Of C.P

Outcomes

Contextual Performance As Differentiator

What Organizations Do To Enhance

Contextual Performance

UFONE’S Effort

Benefits Enjoyed By Ufone

Significance