Connect For Healthcare Provider Overview

ConfidentialCopyright 2009 Connect for Healthcare

Contact us at: [email protected]

The New Standard in Long-term Care Provider-to-Family

Communication

A Brief Overview



Our Value Proposition to Providers:

By offering the Connect for Healthcare™ service you are:

– Improving resident/client care by keeping families better informed

– Reducing your risk by regularly and securely communicating with families and loved ones while completely and accurately documenting your communication

– Improving operational efficiency by having fewer inbound calls for updates

– Accessing a great, new marketing tool that delivers an invaluable service to the families of residents/clients by proactively helping them stay up-to-date with the wellbeing of their loved ones

– Differentiating yourselves from competitors

Poor Communication is the largest contributor tolitigation Risk for Providers…

“A breakdown in communication with a resident’s family and friends is the leading cause of legal claims. The cost of defending these claims is significant. Further, when a provider speaks to a family member over the phone, there is rarely an exact record of the exchange. Effective communication reduces the providers’ risk by regularly delivering information to loved ones as well as keeping specific records of what was communicated.” Craig J. Lund - Extended Care News

“Many aggrieved patients and family members cite poor communication with their healthcare provider as a primary reason they decide to sue.” Patrick P. Coll, MD Medical Malpractice and Long-Term Care; Part II: Risk Management ISSN: 1524-7929 VOLUME: 16 PUBLICATION DATE: May 01 2008 Issue Number: 5

“More often than not, the family members who are not in touch with providers are the ones that file legal claims” Craig J. Lund – Extended Care News

“Communication between nursing home physicians (“LTCists”), nursing facilities, hospitals, and residents and their families is paramount to the provision of high-quality care that is responsive to residents’ needs, values, and preferences, and enables them to make informed decisions.” Family Communication in Long-Term Care: The Long-Term Care Specialist Perspective- ISSN: 1524-7929 VOLUME: 12 -Iqbal I. Amin, MD, PhD, CMD





The Problems We Address:

- Providers are sued most often because of poor communication with families

- Calls from families consume a great deal of caregiver time

- Managing and accurately/adequately documenting information given to family members over the phone is virtually impossible

- Families need to stay better informed for the resident/client to receive the best care

- Families want regular updates on the wellbeing of their loved ones. Today there is no way for them to get them without calling the facility in hopes of speaking to a caregiver that actually knows …or visiting… and families feel that they can’t call or visit often enough

The Solution: Connect for Healthcare™ Connect for Healthcare™ is a secure web service that enables long-term care providers to give families the updates they want and need to have— online, via email or sent directly to their cell phone— regularly, without having to ask, wherever they might be.

Who benefits?The residents, their loved ones, and Connect for Healthcare™ Participating CareProviders





How does it work?

On a facility-selected weekly or twice-weekly basis: - The provider logs into Connect and enters one-click status

updates on the family-selected wellness metrics for the resident (up to 10)

- They add any additional comments they’d like and click “Save and Send” NOTE: The entire update process takes less than 3 minutes per subscribing family and can be done directly on-line or using a simple printed template and input into Connect later

The system immediately notifies authorized family members by email and text message that a new update is available for viewing at their secure Connect for Healthcare™ portal NOTE: depending on the provider’s preference, the update detail can be included in the email and text message



Risk Reduction Benefits

• Secure, documented and consistent communication to multiple family members with a single mouse click

• You maintain a secure repository of printable updates provided to the family

• Senior staff has the option to review and approve updates before they are sent with our printable resident update templates…and they are perfect for technology-challenged staff

• Secure – password protected, AES 256bit SSL access encryption, 1024bit data encryption

• Provider-selectable update modes enable you to require subscribers to login to the secure Connect portal to view the updates or you can choose to send the update detail in the email and text message

• Automated management of PHI sends updates only to family members you verify and activate



Operational Benefits

• Updating several family members at once with Connect requires 70% less staff time than the typical 10min. phone call with just one! …and the information each gets is the same

• An ultra-simple, standardized and structured process for regular, proactive communication with families

• One-click utilization of the three most common, modern modes of communication today – the Internet, email and text-messaging

• At-a-glance management oversight of update performance

• The provider only needs to complete the updates – the subscriber manages everything else (additional family members, contact information, wellness metrics, etc.)

• Automatic provider notification of new subscribers

• No software installation or support required because Connect is a secure web service

• Additional updates can be sent to the family as needed…you are not limited to weekly or twice-weekly updates



Marketing Benefits

• The service is new, innovative, high-value and an excellent positive PR opportunity

• The family web-portal and email updates are provider-branded

• The update comment field can be used to deliver your marketing messages directly to families

• It’s a custom service without “custom” hassles…basic update metrics are selected by the family to meet their unique needs and can be changed by them at any time. Additional, relevant information can be added in the provider comments field.

• Allows you to access a much broader market…up to 11 family members can receive the updates with no more effort by your staff

• Connect meets the communication expectations of today’s families

• Available as a Provider-paid subscription, Family-paid subscription OR both…



Our Providers Value Proposition to Families:

The Connect for Healthcare™ Service:

– Is inexpensive (or no cost) and incredibly easy to use

– Gives up to 11 family members* weekly or twice-weekly, proactive updates on your loved-one through a secure web page, by email and text message sent to their cell phones

– Gives everyone* updates without them having to ask…no matter where they are

– Allows families to choose the wellness metrics that they want the provider to update. They can be changed at any time as their concerns change

*everyone receiving updates must be named in an authorized private medical information (PMI) release document

verified by the provider



What do families think?

2008 Market Survey Results (n >200):

- 99% of respondents thought that receiving regular updates on the wellness of their loved ones in long-term care was/would be extremely or very important

- 82% responded that a website where they could check provider-updated wellness status would be extremely or very beneficial

- 78% thought provider updates by email would be extremely or very beneficial

- 100% said that given a choice, they would choose a Connect for Healthcare provider



Next Steps?

• Contact us to make Connect for Healthcare™ a standard part of your service offering at: [email protected]

or call us: U.S. Columbus, Ohio – (614) 273-0440 Phoenix, Arizona – (480) 251-8124

Europe - +33 (0)6 64 76 69 09

New Providers can now offer Connect for Healthcare to their families at no cost for a limited time…

mailto:[email protected]

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Connect For Healthcare Provider Overview