Connect First TCPA Compliance Solution

 TCPA Safe Outbound Application

- What it CANNOT DO

• It CANNOT predict an agent’s availability to take a call.

• It CANNOT dial without human intervention.

• It CANNOT dial in a one-to-many fashion.

• It CANNOT predict when an Agent will be off of the current call.

• It CANNOT dial in anticipation of an Agent ending the current call.

• It CANNOT store or produce telephone numbers to be called using a random or sequential number generator and then dial those numbers.

Compliance Tools

Internal Whitelist Management Tool• Global Whitelisting• Whitelist Tags• Manual Input• File Upload• Quick Search• Advanced Search

Cell Phone Scrubbing – added ability to implement Cell Only + Internal DNC Scrubbing

These tools are available on all dialing modes

Rescrubbing Interval – more powerful integration with Cellular National and State DNC List Scrubbing allowing you to dictate how often you would like the list to be scrubbed.

Read the TCPA Guide for Contact Centers:http://www.connectfirst.com/tcpa/

Email us at TCPA@ConnectFirst.Com