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ConductingUser Research for Startups
Part 2
@dianeloviglioAugust 2012
What we’ll be learning today
How can I best understand these people?Writing an interview script
- designing exercisesConducting an interview
- taking notes and collecting artifacts
Write an Interview ScriptExplore current app-related attitudes and behaviors among “v2 adopters” in order to identify future opportunities and development possibilities in the app space.
GOAL
METHODS 1 day diary study2 hour in-person interview
Create sections and give them time limits.
SCRIPT Introduction (5 min)- introduce interviewers- get permission again to take video and photos- sign consent form- no right/wrong answers- any q’s before we begin?
About You (5 min)- what do you do?- how long have you lived here?
Diary Study Review (15 min)- walk me through your diary
Ask about past, not future.Finding & Choosing Apps (10 min)- what was the last app you got?- how did you find it?- what if there were 3 that did the same thing, how would you choose?
Get them to tell you stories,and not just answer the q’s.
Show & Tell (30 min)- walk through apps on homescreen on phone and tablet. when get? how find them? why get?- any apps you don’t use? why not delete them?- what are apps good for? bad for?
Write an Interview Script
Reference data from screener and build on it.
App Stores & Paying for Apps (15 min)- in the survey, you said that you use ______ and ______ app stores. why do you use them?- which other apps stores have you heard of?- which apps have you paid for? can you show me them? why did you pay for them?- in the survey, you said that you pay for ______, ______ and ______. how is paying for this different than paying for an app?- if you buy something from the Apple app store today and you change your computer, what happens to your stuff?- how do you keep track of which apps you got from which store?
Give them activities so you have artifacts.
Understanding the App Ecosystem (20 min)- how would you describe apps to somebody who’s never seen them?- can you draw everything we talked about today and how it relates to each other?- what the difference between an app, a website and a program?- show 2 screen printouts - do you see any differences here?- are you familiar with the term web app? can you describe it to me?
Thoughts on [Company X] (5 min)- if [Company X] had an app store, how would you expect it to be different?- [Company X] is a non-profit, would they charge for apps? why or why not? Ask who, what,
when, where, why and how.Wrap Up & Thank You (10 min)
- any questions for us?- thank you so much, we got a lot of great data here.- here’s your incentive.
The Arc of an Interview
Write an interview script
12am
2am
4am
6am
8am
10am
Noon
2pm
4pm
6pm
8pm
10pm
Exercises Tell me what you did yesterday.
Exercises Draw how those relate to one another.
Exercises Sort these cards into groups.
computer
cloud
kitchen tv
xboxbedroom
phone tablet living room
office
programs
apps
Exercises Who are the last 5 people you talked to?
Design two exercises to use in your interview
Conducting an Interview Always record the session. (Flip, phone, Skype, Screenflow etc)
Conducting an InterviewLet them do 90% ofthe talking.
http://www.flickr.com/photos/striatic/133146861/
Conducting an InterviewLeave awkward moments of silence.
Conducting an InterviewTell me more. Tell me more. Tell me more.
Conducting an InterviewBring along another person to take notes.
http://michaelhyatt.com/wp-content/uploads/2009/12/iStock_000005468594Small.jpghttp://michaelhyatt.com/wp-content/uploads/2009/12/iStock_000005468594Small.jpg
Conducting an Interview The participant is always right - don’t correct them.
Conducting an InterviewPilot with someone.
http://abcnews.go.com/images/US/gty_charles_lindbergh_in_plane_1927_ss_thg_120516_ssh.jpg
Take NotesTime stamp fromyour watch or camera.
In quote form -not he said, she said.
Take Notes
Record questions the participant asks you.
Take Notes
Conduct an interviewand take notes
ConductingUser Research for Startups
Part 2
@dianeloviglioAugust 2012