MANAGEMENT INTERPERSONAL

EFFECTIVENESS SEMINAR

BY:Dhanalakshmi

CLASSIFICATION OF COMMUNICATIONClassification of communication

On the basis of Org

Structure

On the basis of Way of

Expression

On the basis of

Direction

Formal communica

tn

Informal comm/Grap

evine

VerticalHorizon

talDiagonal

Download

comm

Upward comm

Oral Gesture Written

Communication in an organization carries innumerable kinds of messages which may be difficult to map out; but it may be possible to classify communications in regard to how to transmit, or who communicates to whom or what kind of relationships communication develops.

FORMAL COMMUNICATION Communication through chain of commands. Closely associated with a formal organizational

structure. Communication flows through formal channels.

ON THE BASIS OF ORGANIZATIONAL STRUCTURE

TYPES OF FORMAL COMMUNICATION

Single chain

WheelCircular

Free flowInverted

Also known as Grapevine Not a planned or deliberately created channel of

communication. No formal organizational chart is followed to

convey messages.

Types of Grapevine:

1) Single Strand Chain2) Gossip Chain3) Cluster Chain4) Probability Chain

INFORMAL COMMUNICATION

In an organization communication may flow inter-scale or intra-scalar.

Inter-scalar-When it flows between two persons at different managerial levels.

Intra-scalar- When it flows between persons at the same hierarchical level.

VERTICAL COMMUNICATION It constitute the Upward and Downward

Communication.

ON THE BASIS OF DIRECTION

MD

Divisional Mgr.

Dept. Heads

Middle Level Executive

Lower Level Executive

Operative Employees

Downward Upward

Verbal communication – Downward & Upward

Written

Instructions, Memoranda,

Letters, Hand Books, Procedure

DOWNWARD COMMUNICATION

Oral

Instruction SpeechesMeetings

Telephone, Loudspeakers

WRITTEN COMMUNICATION

ORAL COMMUNICATIONGESTURE COMMUNICATION

ON THE BASIS OF WAY OF EXPRESSION

Classified as: a) Oral Communication b) Written Communication

OBJECTIVES OF ORAL COMMUNICATION

To Convey Information or Insight To Persuade To Motivate

VERBAL COMMUNICATION

PRINCIPLES OF SUCCESSFUL ORAL COMMUNICATION

Brevity Clarity Choosing Precise Words Cliches Sequences Avoid Jargon Avoid Verbosity Prepositions Adjectives and Adverbs

Informal Face to Face Talk

Interviews

Group Communication

FORMS OF ORAL COMMUNICATION

Immediate Feedback

Better Relationship

Time Saving

ADVANTAGES OF ORAL COMMUNICATION

QUESTIONS ????

THANK YOU…