The 6 Most Common Errors when Choosing a WFM Solution

Workforce Management Software

• Ensure you find the right provider that communicates

professionally, and can meet your needs (customization

requirements, industry-specific needs)

• When communicating with the provider:

• Ensure you and your provider are on the same page in

terms of requirements (this will allow for a more honest

cost and timeline estimate)

WFM solutions are very complex, so make

sure to be perfectly clear about what you want

Communication Problems

1

• Set a realistic timeline for your project, by considering:

• Time needed for communication: costly projects like this

require approval from upper management, who may take

time to analyze the decision

• The complexity of the system: complicated systems

require more time for training, to fully understand its use

• End-user adoption: the system cannot be integrated in the

company fully until the end-users are comfortable

Be patient – don’t rush the project, as it willundermine the potential benefits

Tight Deadlines

2

• If similar companies in parallel industries have had

problems with implementing a WFM solution:

• Address these potential conflicts

• Find ways to prevent them from occurring

Don’t think that your company

will be “the exception”

Unrealistic Expectations

3

• Implementing a WFM solution is a complex process

• Having an automated solution helps organize processes

and minimize errors, but it is not a fool-proof solution

Companies need to examine current

processes – if the policy itself is hard to

follow, it should be reassessed as a whole

Thinking it is an Easy Fix

4

• It is very important to make informed decisions about

your WFM project

• Find out more information on pricing and timelines by

talking with:

• Partners, consultants, other companies in your industry

• Anyone who has overseen the implementation of a WFM

solution

Be knowledgeable about what you want,

and make educated decisions

Lack of Research

5

• Using methods in the system that are uncommon can

lead to glitches; you may want to steer away from any

complex ideas altogether

• Complex modules and applications require more time for

implementation, training and end-user adoption

Be careful with customization

Too Much Complexity

6

Thank You!

Avoid these common mistakes and find the perfect

WFM solution for you at www.synerionwfm.com!