Colt Access Solution Presentation External 12 07 2011

© 2010 Colt Technology Services Group Limited. All rights reserved

Colt Unbranded Access Solution

Obtain your end-customer access from the specialists of high performance and secure access at a metro, national and international level in Europe.

Alessandro CaianiAccess & Backbone Solutions Snr. Manager

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Unbranded Solutions

AccessSolutions

Obtain your end-customer access from the specialists in high performance and secure access at a metro, national and international level

A portfolio of solutions that help you achieve your business goals

Dat

a

BackboneSolutions

Upgrade your infrastructure, extend your backbone or completely outsource your backbone in Europe without the need for capital investments

White-LabelSolutions

Broaden your business by including white-label services from Colt into your own portfolio of solutions (Data & Corporate Voice)

Voice Interconnect

Solutions

Get help with the origination and termination of voice and VoIP traffic from a leading pan-European public voice operator

Voi

ce

Managed ServicesSolutions

Open doors to new ways of working by introducing hosting services, enterprise cloud and virtualisation to your organisation or your-end customers’ IT environment M

anag

ed

Ser

vice

sD

ata

BackboneSolutions

Upgrade your infrastructure, extend your footprint or completely outsource your backbone in Europe without the need for capital investments

White-LabelSolutions

Broaden your business by including white-label services from Colt into your own portfolio of solutions (Data & Corporate Voice)

Voice Interconnect

Solutions

Get help with the origination and termination of voice and VoIP traffic from a leading pan-European public voice operator

Voi

ce

Managed ServicesSolutions

Open doors to new ways of working by introducing hosting services, enterprise cloud and virtualisation to your organisation or your-end customers’ IT environment M

anag

ed

Ser

vice

s

3

Agenda

Colt Company profile

Market dynamics and challenges

Access Solution

Why Colt ?

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© 2010 Colt Technology Services Group Limited. All rights reserved.

Colt company profile

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Company profile

• Founded in 1992

• Shareholder stability: Fidelity Investments

• 2010 revenues of €1.583m

• 2010 EBITDA of €330,2m and profit of €77,1m

Our Performance

• Data, Voice & Managed Services

• 5.000 employees in 14 countries

• Over 35,000 European business and government organisations rely on us

• Trusted by carriers, operators and service providers

Our Capabilities

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Colt Reach• Live customer services in 65 countries

• 150+ comprehensive list of certified network partners

• 35,000km 21-country network grown organically since 1992

• 100+ directly connected cities/towns in Europe

• 250+ Carrier hotels, co-location facilities, IP and Ethernet exchanges connected

• 400 Ethernet point-to-point interconnection agreements with operators worldwide

• 39 Metropolitan Area Networks with 17,000 Colt fibre-connected buildings

• 19 owned and managed state-of-the-art data centres across Europe (ISO 27001)

• Customer service desks in 13 countries, Technical Service Centre located in Barcelona with 24/7 helpdesk, speaking 15 languages and managing 1.2 m calls/Y

• Best-in-class Security Operations Centre and Network Operations centre, disaster recovery BS 25999 certified.

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Unrivalled network reach

2001-2004 WCA for Best Customer Care

2005 WCA for Best Regional Operator

2006 WCA for Best Brand

2005 200720062004 2008

Strongest Ethernet product portfolio

2009

Service Provider of the Year – Best Product Portfolio

International Optical Service Innovation

Service Provider of the Year

Best Service Portfolio

Best Regional Operator

2010

Service Provider of the Year

Best Business Ethernet Service

Award-winning Ethernet services

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As Europe’s leading information delivery platform, the CCS Unbranded Division of Colt brings together

pioneering European Ethernet and IP networks, significant IT infrastructure

and services across Europe.


Market dynamics and challenges

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Market dynamics

• Legacy systems give way to next-generation networks Architectural evolutions in telecommunication core and access networks such as Frame Relay and SDH to Ethernet and IP VPN

• Further pan-European consolidation of telecom operators expected Serve competition in the industry, ongoing mergers and acquisitions

• All major players in the market focused on reducing cost basesNetwork access costs form a substantial and increasing proportion of their total service related costs, and operators are working hard to cut them

• Top line revenue stagnatingDue to deregulation and increased competition, both have eroded prices and encouraged commoditisation

The challenge is to drive new revenues at higher margins by developing value added services whilst maintaining a strong focus on costs so that you

can improve profitability.

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Access challenges

• Manage relationships with multiple suppliers

• Achieve operational efficiencies with lowest unit cost of off-net access

• Cope with pressure on your margins due to increased competition

• Be prepared for rising bandwidth needs

• Satisfy your customers’ demands for greater network coverage

• Comply with ever more stringent regulations

Market dynamics create Access challenges

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Core business “defocus" • If you decide to build your own network:

– Slow time to market– Significant amount of CAPEX and OPEX is required– Investors are in short supply, and they’re nervous

• If you decide to buy single circuits from different vendors in several countries:– Complexity increases– Logistic challenges arise– Economies of scale are limited– Cultural barriers and different business practises may appear– Development status of third-party network technology affects you

Most operators are not looking to build their own networks – it’s expensive and the capital just isn’t available. Therefore the third party route is being actively considered.

The challenge is to minimize the number of different suppliers so that you can benefit from the economies of scale and reduce carrier relation effort.

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“Do it yourself” impacts

Options available for you with multi-country European access requirements

High

HighLow

Options:

A. Building own network

B. Leasing circuits from local tier 2 or tier 3 carriers

C. Leasing circuits from local Incumbents

D. Leasing circuits from an alternative carrier/supplier with pan-European network coverage

A

BC

Ability to

achieve

low

Cost of O

wn

ership

Multi Country Coverage Across Europe

D

Pricing constraints due to regulation

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Forrester Carrier evaluations

… according to Forrester research.

Source: Forrester. Sayer, Phil. The Forrester Wave™: European WAN Services, Q2 2010. Page 8, fig. 3. 12.04.2010.

© 2010 Colt Technology Service Group Limited. All rights reserved.

Access Solution

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Concentrate on what you do best and let Colt support your networking needs and deliver

the metro, national and international access your customers require right across Europe.

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Colt Unbranded Access Solution at a glance

Obtain your end-customer access from the specialists in high performance and secure access at a metro, national and international level

• Address new markets smarter with cost-effective options from Colt

• Connect your customers faster

• Further your access network reach

Vienna

Ethernet Off-Net List Prices

across Austria

2 Zone Flat Pricing

Flat Price Nationwide

Connect new customers

Reach your custo-mers in new countries with innovative Hub&Spoke offers

Obtain your customer access anywhere across Europe

Enter new markets cost-effectively

Your networkWholesale Access Solutions Connected Site

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Your benefits at a glance

with customer wins in further geographic areasBoost your revenues

by reducing capital and operational costs of connecting your customers

Save costs

of our local staff in countries across Europe Take advantage of the

expertise

by checking prices easily and by managing your services via Colt Online interface

Simplify your workflows

by making use of Colt‘s certified suppliers Streamline your

vendor management

with Colt‘s best in class service level agreementsPlay it safe

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• Single circuits connect your sites across Europe

• Optimised processes and the easy-to-use online suite make like easy

Ethernet transport network

Solution approach

Three different ways of giving you access sites wherever you need

Point-to-point

• Cost effective and innovative way to connect up to 64 sites to a hub.

• Flexible Ethernet technology enables you to deliver converged services.


Point-to-multipoint

• Any-to-any connectivity using Ethernet or IP VPN technology


Any-to-any

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One solution, a range of options

Colt Wholesale Access Solutions: based on wide product portfolio

• Colt IP VPN (MPLS NNI)

• Colt Wavelength

• Colt Link

• Colt LANLink• Colt LANLink Hub & Spoke• Colt Ethernet Private Network

Access Solutions

Colt Wholesale Solutions

NetworkTechnology Product

Metro

National

International

Variant

MPLS

Wavelength

SDH

Ethernet

Please contact your accountmanager for more detailed product information

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Solution capabiltiy matrix

IP VPNColt IP VPN (NNI)

EthernetColt LANLinkColt LANLink Hub & SpokeColt Ethernet Private Network

SDHColt Link International

WavelengthColt Wavelength

Cost

Efficiency

European Network Coverage

High

HighLow

Cost effiency vs. network coverage across continental Europe?

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Access Technologies

• Various connectivity options available

• Solutions that best fit your needs

• Option: Multi-vendor access into a building

YourNetwork

Colt FibreColt DSL

(SDSL / EFM)

3rd Party DSL SDSL / ADSL

Leased line (fibre / copper)

Your Network

Colt Network

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Vendor management

We already have:

• 100+ directly connected cities/towns in Europe

• Over 150 carefully selected partner carriers

• Long and strong relationship with majority of off-net suppliers

• Easy-to-use availability and pricing tools for on-net and off-net services

You can benefit from the economies of scale and reduced carrier relation effort by reducing your number of different suppliers

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Customer self-service portal

• The user-friendly online tools for our customers

• Make business easier and faster

• Accessible via internet web-browser

• Secured access

• You can:– Obtain availability information

and prices in real time– Order services– View orders, bills and

call detail records (CDRs)– View fault trouble tickets– View list of services in operation– View billing tickets

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Why Colt ?

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Colt Solutions make Customer life easier

Our offer Your benefit

Economies of scale and third party managementConnectivity across Europe

Fast provisioning with firm delivery dates

Strong SLAs and competitive lead times

Strong relationship and easy communication

Single point of commercial contact

Tools to enable “easy to do business with”

Online customer self-service portal

Reliable service assurance Unified services across all geographies

First class supportCentral customer service in many local languages

Better managing your cost baseCompetitively priced services

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Analyst opinions about Colt

“Colt is a leader in bringing Ethernet Services

to Market.”

“Metropolitan network services remain a strong point for Colt."

“Best suited for European firms looking for aggressive Ethernet performance and best prices.”

“Colt is a leading Ethernet services provider

in Europe offering a range of services including Ethernet in

First Mile.”

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Get concentrate on your business needs whilst we support your networking needs.


Thank [email protected]