Collaborative Knowledge Management E Learning The Wiki Way

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Knowledge Management and eLearning with Social Collaboration


<ul><li>1.Collaborative Knowledge Management / eLearning 2.0: The Wiki Way July 30, 2008, 2PM 3PM EST Contact:: Krishna Polineni Product Manager Serebrum Corporation Phone: 1.877.WebSphere x201 Email:[email_address] Social Collaboration Portal 2.0</li></ul> <p>2. Presenters </p> <ul><li>Thomas Agresta, MD </li></ul> <ul><li><ul><li>Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative, UCHC </li></ul></li></ul> <ul><li>Sushil Vegad </li></ul> <ul><li><ul><li>Chief Architect, Serebrum Corp </li></ul></li></ul> <ul><li>Krishna Polineni </li></ul> <ul><li><ul><li>Product Manager - Axon, Serebrum Corp </li></ul></li></ul> <p>3. Agenda </p> <ul><li>Part I: Social Collaboration </li></ul> <ul><li>Introduction</li></ul> <ul><li>Evolution of Social Collaboration </li></ul> <ul><li>Impact on KM and eLearning </li></ul> <ul><li>Part II: Axon </li></ul> <ul><li>Features </li></ul> <ul><li>Part III: Use Cases </li></ul> <ul><li>Case Study </li></ul> <ul><li><ul><li>Safety.Net Collaborative </li></ul></li></ul> <ul><li>Proposal Toolkit </li></ul> <ul><li>Help Manual</li></ul> <p>4. Serebrum Profile </p> <ul><li>Develop Custom Applications </li></ul> <ul><li><ul><li>eBusiness and eGovernment Focus </li></ul></li></ul> <ul><li><ul><li>Enterprise Modernization (LegacyWeb) </li></ul></li></ul> <ul><li>Portals, Content Management, Collaboration </li></ul> <ul><li><ul><li>Web 2.0: High Usability (Ajax), Search </li></ul></li></ul> <ul><li>Axon Enterprise Collaboration Portal </li></ul> <ul><li><ul><li>Wiki approach to enterprise collaboration </li></ul></li></ul> <ul><li><ul><li>EASE OF USE: #1 Priority </li></ul></li></ul> <ul><li><ul><li>100% Ajax, Java EE </li></ul></li></ul> <ul><li><ul><li>On Premise or On Demand </li></ul></li></ul> <p>5. Investors NSF SBIR 2006.2 Research Grant Project BrainStorm TM Collaborative CustomerRequirements Elicitation for Distributed Software Teams DoD Navy SBIR 2006.1 Research Grant A Security Framework for Wikis Topic: Cross-Domain Collaboration Portal Explore use in military intelligence capture and sharing 6. Collaboration complexity </p> <ul><li>Team Collaboration </li></ul> <ul><li><ul><li>Projects are getting larger Requirements! Estimates! Issues! </li></ul></li></ul> <ul><li><ul><li>Teams are distributed across time zones </li></ul></li></ul> <ul><li><ul><li>Current solutions do not empower users! </li></ul></li></ul> <ul><li><ul><li>Email / IM / Blogs: Information Overload!!! </li></ul></li></ul> <ul><li><ul><li>Knowledge capture becomes difficult </li></ul></li></ul> <p>7. The Solution: Empower the User! Social Collaboration Portal 2.0 8. Evolution Timeline </p> <ul><li>The Future </li></ul> <ul><li>Read-Write: </li></ul> <ul><li>Diagrams </li></ul> <ul><li>Spreadsheets </li></ul> <ul><li>Slides </li></ul> <ul><li>Issue Trackers </li></ul> <ul><li>Project Schedules </li></ul> <ul><li>Databases </li></ul> <ul><li>Reports </li></ul> <p>2005+ Enterprise Wiki Adoption 1989 Microsoft Office </p> <ul><li>Create, Email </li></ul> <ul><li>Edit, Email </li></ul> <p>Individual Read-Write 2000 Wiki </p> <ul><li>Create, Publish </li></ul> <ul><li>Edit, Publish </li></ul> <p>Group Read-Write 1995 Netscape </p> <ul><li>Create, Publish </li></ul> <ul><li>No End User Edit </li></ul> <p>Individual Write- Group Read 9. Stages of Evolution (MediaWiki) Stage 1: Proof of Concept </p> <ul><li>Open Source Derivatives </li></ul> <ul><li>Confluence </li></ul> <ul><li>PBWiki </li></ul> <ul><li>MindTouch etc. </li></ul> <p>Stage 2: Basic Business Wikis Microsoft SharePoint Stage 3: Wiki-embeddedCollaboration Systems Serebrum AxonCollaboration Portal Stage 4: Wiki-centricCollaboration Systems Designed for the way you work You need to fit the way it works 10. Enterprise Usage Scenarios </p> <ul><li>Policies and Benefits </li></ul> <p>Human Resources </p> <ul><li>Campaign Development </li></ul> <ul><li>Collateral Management </li></ul> <p>Sales &amp; Marketing </p> <ul><li>Budgeting and Forecasting </li></ul> <ul><li>Sarbanes-Oxley Compliance </li></ul> <p>Finance </p> <ul><li>Requirements Management </li></ul> <ul><li>Project Management and Control </li></ul> <ul><li>Collaborative Authoring and Publishing </li></ul> <p>Software Engineering, Consulting </p> <ul><li>Knowledge Management </li></ul> <ul><li>Project Management and Control </li></ul> <p>Across the Enterprise Potential Uses Functional Area 11. Whats eLearning 2.0? Source: Dr. Tony Karrer, TechEmpower As needed In many pieces At one time Delivery During work In between work Time off from work Timing End Users Subject Matter Expert Third Party Creator Intranet, Search, RSS Email, Intranet LMS Access Continuous 15-60 mins 1-2 hours Duration Immediate, Rapid RoI Rapid, Expensive Long, Expensive Development Bottom-up, user-driven, peer learning Top-down, some collaboration Top-down, one-way Ownership Wiki, Social Networking, Bookmarking Reference, LCMS, Groups Courseware, LMS Components eLearning 2.0 eLearning 1.5 eLearning 1.0 12. Content Delivery Model CMS or LMS Internet Wiki Way </p> <ul><li>User Generated Content </li></ul> <ul><li>Self-Service Publishing </li></ul> <ul><li>Reuse, Repurpose </li></ul> <ul><li>Integrated into Work Time </li></ul> <p>Content Providers Publish-Subscribe Model </p> <ul><li>Third-Party Content Creation </li></ul> <ul><li>Third-Party Publishing </li></ul> <ul><li>Limited Repurposing </li></ul> <ul><li>Scheduled Training Time </li></ul> <p>13. Number of participants in poll = 69 Participants are KM experts present at the webinar held by Serebrum on July 30, 2008 Source: Serebrum Corporation 14. KM / eLearning:Effectiveness Quadrant Collaborative User Input Ease of Use low high User Adoption high Effectiveness Virtual Classrooms Wikis LMS CMS MS Office Groupware 15. Global Menu Workspace (Function Sets) Display Area Topics (Artifacts) Search Editable Content Document Management System Layout 16. Tree Menu (Create, Cut, Copy, Paste, Delete, Rename) Topic Tree Topic Tree Display Area Edit 17. WYSIWYG Editor Editor Toolbar Editor 18. View Topic Version 1 Rollback to Version 1 Version Control and Rollback History 19. Link to Schedule Interlink Topics Intra Link 20. Switch to topic Schedule Interlink Topics 21. Document Management System (DMS) Click Attach 22. CopyPaste Documents Select Copy Select Paste 23. WebDAV: Desktop Integration Document Repository on Windows File System 24. Enter search keyword Search Results Search 25. Search Results linking to Topic Search Window is minimized Search 26. Axon Publishing Model 27. Drop Topics ExportPublish Select Export Document Formats Drag Topics 28. Publish to PDF Topic Hierarchy 29. Change Order Documents Workflow Window Approved Approval Pending Rejected Approval Workflow 30. Manage Users Manage Groups Move to Admin Console Role Based Access Control (RBAC) Manage Roles Manage Spaces 31. UCHC Case Study </p> <ul><li>University of Connecticut Health Center</li></ul> <ul><li>CT Public Academic Health Center </li></ul> <ul><li>TRIPP Center (Translating Research Into Practice and Policy)</li></ul> <ul><li>Safety.Net </li></ul> <ul><li><ul><li>Collaborative of seven Community Health Centers in Connecticut and UCHC TRIPP Center </li></ul></li></ul> <ul><li><ul><li>Health Information Technology Implementation Planning </li></ul></li></ul> <ul><li><ul><li>Grant by Connecticut Health Foundation </li></ul></li></ul> <ul><li>Thomas Agresta M.D.</li></ul> <ul><li>Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative </li></ul> <p>32. Background </p> <ul><li>Large number of distributed teams </li></ul> <ul><li><ul><li>Convened for first time </li></ul></li></ul> <ul><li><ul><li>Organization leaders, business members, technical staff, research staff </li></ul></li></ul> <ul><li><ul><li>Steering CMT, Technical, Business, Organizational Development, Research </li></ul></li></ul> <ul><li><ul><li>different assignments, different information needs </li></ul></li></ul> <ul><li>Common Goal Develop a single Plan for Health Information Technology Implementation </li></ul> <ul><li><ul><li>Different levels of current knowledge and HIT adoption (Some have EMRs some use only paper) </li></ul></li></ul> <p>33. Challenges </p> <ul><li>Facilitate Knowledge Management and Planning </li></ul> <ul><li><ul><li>Educate, align, inform team members </li></ul></li></ul> <ul><li><ul><li>Distributed multiple teams </li></ul></li></ul> <ul><li><ul><li>Internal communication challenges between team members </li></ul></li></ul> <ul><li><ul><li>Access system from multiple locations </li></ul></li></ul> <ul><li>Ease of Use </li></ul> <ul><li><ul><li>Easy to use graphical interfaces for non-technical (health care) users </li></ul></li></ul> <ul><li>Team Collaboration </li></ul> <ul><li><ul><li>Project team needs to create and share information </li></ul></li></ul> <ul><li>Secure Framework </li></ul> <ul><li><ul><li>Secure Data, Role Based Access Control </li></ul></li></ul> <p>34. Solution </p> <ul><li>Axon: Web based collaboration platform </li></ul> <ul><li><ul><li>Connects Safety.Net team members at distributed facilities </li></ul></li></ul> <ul><li><ul><li>Ease of use and intuitive interface reduced ramp up time for end users </li></ul></li></ul> <ul><li><ul><li>Ability to author and share content across distributed teams using web browser </li></ul></li></ul> <ul><li><ul><li>Ability to allow some documents to be shared by all and some only within a given team </li></ul></li></ul> <ul><li><ul><li>Ability to securely share documents online </li></ul></li></ul> <p>Social Collaboration Portal 2.0 35. Proposal Toolkit </p> <ul><li>Collaborative Editing w/ Version Control </li></ul> <ul><li>Repository of Artifacts </li></ul> <ul><li><ul><li><ul><li>Images, Project Schedules, Architecture Diagrams, Documents </li></ul></li></ul></li></ul> <ul><li><ul><li><ul><li>Desktop Integration </li></ul></li></ul></li></ul> <ul><li>Assemble Artifacts to Generate Proposal </li></ul> <p>36. Proposal Space Proposal Space 37. Collaborative Editing WYSIWYG Editor 38. Group Artifacts 39. Assemble/Reuse Artifacts Select Export 40. Help Manual </p> <ul><li>Create Manual </li></ul> <ul><li><ul><li>Embed Images, Tables, Flash Files </li></ul></li></ul> <ul><li>Content Reuse </li></ul> <ul><li><ul><li>Rearrange artifacts for publishing </li></ul></li></ul> <ul><li><ul><li>Publish to the Web (xHTML) </li></ul></li></ul> <ul><li><ul><li>Publish to eHelp Formats </li></ul></li></ul> <ul><li><ul><li><ul><li>Embed in Third Party Application </li></ul></li></ul></li></ul> <p>41. Topic Tree Table Image Help Manual 42. Flash File Embed Flash Files 43. Help Formats Click Export Reuse Artifacts 44. XHTML Help Publish to Web: HTML 45. HTML Help Embed in Application: HTMLHelp 46. Number of participants in poll = 66 Participants are KM experts present at the webinar held by Serebrum on July 30, 2008 Source: Serebrum Corporation 47. Next Steps </p> <ul><li>One-on-One Demos </li></ul> <ul><li>Determine Needs </li></ul> <ul><li>Onsite Trials </li></ul> <ul><li>Q&amp;A </li></ul> <ul><li>Contact:</li></ul> <ul><li>Krishna Polineni </li></ul> <ul><li>[email_address] </li></ul> <ul><li>1.877.WebSphere x201 </li></ul> <ul><li> </li></ul>


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