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Code Blue
Jessica DeVita
http://en.wikipedia.org/wiki/Intensive_care_unit
Extracorporeal membrane oxygenation
http://old.pcrf.net/wp-content/uploads/2011/06/IMG_0142.jpeg
High trust culture
via @jezhumble
A common communications plan and interoperable communications processes and architectures.
How can we apply these learnings to IT?
Perhaps the Incident Command System can help
Alert Fatigue
http://www.healthcareitnews.com/directory/alert-fatigue
HEALTHCARE AND IT Struggle with ALERT FATIGUE
Precise language in ourcommunication
can reduce alert fatigue
Are all the different words we use in IT helping hurting our communications
Infrastructure, droplet, vm, node, instance, compute engine, container, machine, box, server, metal, script, program, code, app, module, library………………
Effective Communication in physical spaces
nursingpage.blogspot.com/2011/09/therapeutic-communication.html
distance people prefer in interactions
Four Distances1. Intimate2. Personal3. Social4. Public
commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg
“Can I give you a hug?”Yes! Thanks for asking first!
Human Factors affect communication
http://nursingpage.blogspot.com/2011/09/therapeutic-communication.html
1. Territorial – concepts of space & things individuals consider theirs
2. Roles and relationships3. Time – events that precede and follow
interactions4. Environment -comfort, safety = more
effective communication5. Attitudes
upload.wikimedia.org/wikipedia/commons/1/19/Linux_Kernel_panic.png