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A presentation on coaching's role in workforce development and how to apply standard work for coaching, provided via webinar for the Michigan Lean Consortium in May 2010.
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Coaching Michigan’s
Workforce for Economic Prosperity
Jamie FlinchbaughLean Learning Center
Novi, Michiganwww.LeanLearningCenter.com
Program Description
A knowledgeable and capable workforce is critical for any company as well as the State. Coaching is perhaps the most effective means of development. Learn what makes coaching effective, the difference between coaching towards a solution and coaching the method, and learn standard work that anyone can use to improve their coaching conversations.
Our Michigan Connection
Established in Novi, Michigan since 2001
Half of the Center’s team resides in Michigan
Annually bring 100s of visitors to Michigan providing room nights and restaurant visits
Chartering member of the Michigan Lean Consortium
Long-serving Chair of the Board of Advisors for Oakland University’s Pawley Institute
Winner of Corp! Magazine’s Michigan Economic Bright Spots for 2010
Why This Matters
For Michigan
For the companies remaining, people must innovate their way out of trouble.
Companies seeking relocation or new locations look at workforce quality
Companies getting tax credits best leverage that through training grants
Michigan has a below-average reputation for its workforce
For Your Company
Technology, assets, products, and positioning can all be copied – a capable workforce cannot (at least not quickly)
Innovation is key, and is a product of problem solving and learning
Many companies that shrunk lost intellectual capital that must be rebuilt
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My Teachers and Coaches
Brainstorm adjectives that describe a teacher that had a substantial impact on you personally.
Brainstorm adjectives that describe a coach that had a substantial impact on you personally.
What’s the Difference?
Teacher
Causes to know
Guides studies
Imparts knowledge
Instructs
Coach
Trains a team
Instructs players in fundamentals
Highly respected by players
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Are you really coaching?
Coaching Defined
“Telling is an act. Coaching is making a personal investment in that person you are coaching. It shows you are committed to their success.”
--Winston Churchill
“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.”
--John Whitmore
© Lean Learning Center 2007Rev. 10/08
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Standardized Work is Key to Consistency
Reduces variability by specifying: Content Sequence Timing Outcome
© Lean Learning Center 2007Rev. 10/08
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© Lean Learning Center 2007Rev. 10/08
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Benefits of Standardized Work
Predictable and repeatable result
Baseline to measure improvement and test experiments
Ability to spot problems and abnormalities
Make conscious deviations as conditions change
Standardized Work Answers…
How do you do this work?
How do you know you are doing this work correctly?
How do you know that the outcome is free of defects?
What do you do if you have a problem?
© Lean Learning Center 2007Rev. 10/08
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Standardized Work For Your Coaching Conversation
Goals
Reality
Options
Will
Adapted from G.R.O.W. Model, Abraham Maslow
Will
Options
Reality
Goals
GROW
Goals
Characterized By:
Desires of relationship
Ultimate goal(s)
Is change being forced?
Provoking Thought:
What do you want to achieve out of this relationship?
Why are you hoping to achieve this goal?
Who else needs to know?
Reality
Characterized By:
May not understand current reality
Individual explains perception of current reality
Provoking Thought:
What is the reality of the current situation?
Why haven’t you reached your goal already?
What is impeding your progress?
Options
Characterized By:
Assist in brainstorming solutions
Steer individual away from poor solutions
Provoking Thought:
What could you do as a first step?
What else could you do?
Could someone assist you with this?
What would happen if you did nothing?
Will
Characterized By:
Create action steps
Build enthusiasm
Complete plan-do-check-act
Provoking Thought:
Where does this goal fit in with your personal priorities?
What obstacles do you expect?
How committed are you?
What steps will you take?
The Role of PDCA in Coaching
Often utilized during ‘Will’ phase to: Identify an area for improvement Map out an action plan Detail time frame for completion Assess progress
© Lean Learning Center 2007Rev. 10/08
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Coaching Conversation WorksheetGoalsRealityOptionsWill
Who?What?When?
How do we know whether we were successful?
New plan?Standardization?
Do
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The Leader’s Coaching PDCA Worksheet
Plan •Establish role as coach with others•Conduct ‘catch ball’ sessions
Do •Assist others in implementation of tasks•Assist others with reflection•Assist others to identify root cause
Check •Conduct meetings to measure progress•Ask questions to force thinking
Act •Provide/schedule training•Create development plan
More Information
What Where
Our website, including a Knowledge Center with many forms of content
www.LeanLearningCenter.com
Our book, The Hitchhiker’s Guide to Lean
www.HitchhikersGuideToLean.com
My blog www.JamieFlinchbaugh.com
Books, Book Reviews, Links, and a Lean Blog Aggregator
www.TheLeanLibrary.com
Michigan Lean Consortium www.MichiganLean.org
