Co-Delivery EXPerience 3.0

- Ancient Chinese Saying

One bowl makes no sound, Two bowls Dingding-DoundDound!

Customer Feedback Example

Same project in XXX, two different comments:

Trainee A “I had a fantastic experience living and working with 10 trainees from 7 different countries working in schools at rural XXX it completely challenged my status quo and understanding of XXX people and I see many of my cultural barriers become the bottleneck of my interaction with the locals which leads to so much personal reflection, it’s really cool!” - NPS 10

Trainee B “The project’s condition is really bad and we were put into a room of 10 away from the city without internet coverage at all, as there’s no one from the staff speaking English there, it was almost impossible to be understood. I really think this is not worth it.” - NPS 2

It’s not someone’s AIESEC,

it’s our AIESEC.

Nature of the “Business”

Nature of the Brand

Customer Journey

Leadership

How are we able to develop this co-delivery?

We want to create the right product for the right expectation for the EPs

We want to deliver the best service delivery and experience for our GCDP EP by understanding what their needs through out the GCDP experience.

How are we able to develop this co-delivery?

Co-delivery based Co-delivery based on Product on Product

DevelopmentDevelopment

Co-delivery based Co-delivery based on Customer on Customer ExperienceExperience

Product Development

ICX

OGX

PRoduct Development

ICX

OGX

PRoduct Development

ICX

OGX

PRoduct Development

ICX

OGX

ICX

OGX

PRoduct Development

ICX

OGX

ICX

OGX

PRoduct Development

ICX

OGX

ICX

OGX

Co-Delivery based on customer experience

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

LEAD for EPLEAD for EP

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

EP Team LeaderEP Team Leader

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

Trainee ConferenceTrainee Conference

CO-DELIVERY BASED CUSTOMER EXPERIeNCE

Micro ExperienceMicro Experience

Key PRINCIPLEs

TRUST

Understanding of your own market

Co-design in Product Development

Alignment of Expectation and Timeline

Resource Allocation (HR/Finance/Time)

Regular Communication and Evaluation