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Ensure On Time Delivery for Maintenance/QA Projects -Rekha Ramrakhiyani Santosh Kumar (BirlaSoft) presented at 1st International Colloquium on CMMI High Maturity Best Practices held on May 21, 2010, organized by QAI
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Company Confidential
1
Ensure On Time Delivery for
Maintenance/QA Projects
-Rekha Ramrakhiyani
Santosh Kumar
(BirlaSoft)
Ensure On-Time Delivery for
Maintenance/QA Projects
Author- Rekha Ramrakhiyani
Co-Author- Santosh Kumar
Business Excellence
Company Confidential
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Key Delivery Challenges - Managing Maintenance/QA
Projects
Estimation accuracy
On Time delivery
Managing the deliveries within stipulated effort
Trade off between Schedule and effort
Proactive Project management
Project Management with leading indicators
Company Confidential
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Possible solution to address -Key Delivery Challenges
Modeling around :
• Prediction Of Timely Delivery
• Prediction Of Meeting Effort Targets
• Validation of Estimates
• Guidance towards optimum team composition
Modeling around leading indicators
Company Confidential
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Solutions provided by Maintenance/QA Project Model
Predicting confidence interval for On time Delivery
Predicting certainty for meeting effort targets
Suggesting Optimum Process composition
Enabling What If Analysis
Identifying Critical Sub process for statistical control
Modeling around leading indicators
Company Confidential
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Frame work -PPM Model for Maintenance/QA Projects
No of Small Tickets 2
No of Medium Tickets 5
No of Large Tickets 4
Total number of Tickets 11
Available Team Size 2
Hours Per Manday 8
Planned Start Date 1-Nov-09
Planned End Date 30-Nov-09
Planned Release Duration in Days 21
Total Available Effort in Hrs 336
Certainty of On Time Delivery -115.30
PPM for Prediction of On Time Delivery
Forecast for OTD
Company Confidential
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Features for-Maintenance/QA Project Models
Inputs Required for Model
Estimated work packets/Tickets
Estimated team composition
Release start and end dates
Probability Distributions for effort baselines
Frequency for PPM Execution
Start of the Release
During release with real process behavior
Company Confidential
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Pilot Implementation of Maintenance Model
PPM Execution at start of the release
Only 63% Certainty for meeting OTD Target
Certainty of meeting OTD Target
Company Confidential
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Pilot Implementation of Maintenance Model
Identifying Critical Sub process
Large Ticket's CUT Phase effort is statistically tracked
and strong code review has been identified as corrective action
Large Ticket’s CUT activity is contributing most for
variation in OTD
Company Confidential
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Pilot Implementation of Maintenance Model
PPM Execution -Post Corrective actions
Post Corrective Actions-Certainty for meeting OTD Target
Has improved to 97%.
Certainty of meeting OTD Target
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Critical Success Factors
Easy to understand and execute
Customizable as per Project Specific Requirements
Does not require any Organization specific base line values
Can be used for QA as well as Maintenance Type of Projects
Re-calibration with real time process performance
Company Confidential
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Benefits
Providing leading indicators
Productivity Improvement
Helping Projects in the estimates
Improved OTD delivery for projects
Reduction in effort over run for Projects
Improved Customer confidence
Company Confidential
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Q & A
Company Confidential
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Thank You
Author- Rekha Ramrakhiyani
Senior Manager – Business Excellence
Email- [email protected]
Co-Author- Santosh Kumar
Head - Business Excellence Process Group
Email- [email protected]
Company Confidential
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