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Future NOW! What 2011 Will Hold for Social Media and Digital Marketing Roger Warner - December 2010 DON’T PANIC!

C&M Social Media and Digital Marketing Future Now: 2011 Predictions

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Predictions for 2011. I had a couple of drams last night and put pen to paper. (As a consultant it's my duty to do these things.) Here you go. From the bottom of my heart, I feel that...

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Page 1: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

Future NOW! What 2011 Will Hold for Social Media and Digital Marketing

Roger Warner - December 2010

DON’T PANIC!

Page 2: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

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Two Years in Review

Page 3: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

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2009 to 2010

Page 4: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

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Marketing Depts Said...WTF?

Page 5: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

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Consultants Said...You.com

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In Summary...A big bloody mess.

Everybody making it up as they go along.

Lots of brands threw a stack of money away.

(The smart ones clung on to all the good lessons.)

Half of the hallowed Social Media logos won’t exist this time next year.

We’d all rather eat our own faces than read Mashable every day (‘Blubuzz.com announces innovative new geocaching, transcendental time travel service for B2C inverse trading markets...!’)

And yet, some of us did some great work. We found new ways to do traffic acquisition, PR and consumer engagement. Heck, some folks even made some ROI!

Page 7: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

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2011 in a Nutshell

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2011: The Year of Pragmatism

• More integrated planning by brands

• More stable briefs - on both sides

• More action and less Powerpoint

• More implementation, less training

• More bravado, less fear

• More pragmatism, less bullshit

• More skepticism - new widget, who cares?

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We Will Care About...• Traffic

• Conversions

• Brand awareness (PR)

• Search visibility

• Database / follower building

• More sophisticated content, conversations & stories

• Less advertising and sales messages

• Our customers’ agendas

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In Short…MARKETING RESULTS.

i.e. 2011 is the year that Social Media becomes part of an integrated, measurable marketing brief.(Now, reeeeeeeeeeeeelax....)

(And this crap goes away. You’ve learned enough to know what’s working, why and where your customers should care.)

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2011 Predictions...1. The 'Agency of the Future' will no longer talk about the agency of the future

2. Dedicated Social Media events and conferences will wither on the vine - 90% fewer will be planned for 2012

3. Standard briefs will be issued by brands with every RFP. Each will include a section on set KPIs and budgets

4. Training and pure strategic consultancy will no longer exist as a standalone Social Media business

5. The leading SEO service offerings will be 50%+ driven via content and Social Media strategies

6. Online/Offline PR distinctions will cease to exist in the minds of clients - PR becomes one thing

7. There will be no obvious, defining category / label for great digital work - and 'integrated' agencies will continue to struggle with black spots

8. Brands will be happy to pick and mix their suppliers depending on the brief - best of breed will rule

9. Across most market categories, Google and Facebook will dominate the online marketing agenda - Twitter and others will recede

10.Hysteria will pass. We'll buckle up and just get on with it.

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What C&M Will Look Like…

Media Relations

Community Management

Online PR and

Engagement

Analytics and Reporting

SEO CreativePlanning

Web build(technical)

App build (Fbook / iPhone - technical)

Video and rich media

Technical Project

Management

Campaign & Account Project

Management

User Interface Design

Training Events Management

Monitoring Tools

Web build (content)

Traditional PR Agencies

Advertising Agencies

Media Buying

Agencies

(...partners with)

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We’re a Social PR Agency. An Online PR Agency. A Digital Communications Agency. (We’re still a cludge - and learning to love it. We’re better defined by what we deliver: traffic, conversions, engagement, etc. I feel this is right for the times, but if you have any suggestions on a slick label to apply to what we do then answers on a postcard please.)

Page 14: C&M Social Media and Digital Marketing Future Now: 2011 Predictions

Get in Touch... Roger Warner, MD at C&[email protected]