Class Project WCU Class Project WCU BBA26BBA26

Yohan Jaya DinataYohan Jaya Dinata

Balanced Score Card for Balanced Score Card for Hanz CafeHanz Cafe

Hanz CafeHanz Cafe

The Strategy MapThe Strategy Map

Vision Vision

ValuesValues

PoliciesPolicies

Drill Down Perspective Drill Down Perspective FinancialFinancial

Drill Down Perspective Drill Down Perspective CustomerCustomer

Drill Down Perspective Drill Down Perspective Internal Business & ProcessInternal Business & Process

Drill Down Perspective Drill Down Perspective Learning & GrowthLearning & Growth

Drill Down Objective Drill Down Objective Increase ProfitIncrease Profit

Drill Down Objective Drill Down Objective Increase Customer Increase Customer

SatisfactionSatisfaction

Drill Down Objective Drill Down Objective Enchance Food QualityEnchance Food Quality

Drill Down Objective Drill Down Objective Deliver Responsive ServiceDeliver Responsive Service

Drill Down Objective Drill Down Objective Enchance Employee SkillsEnchance Employee Skills

Spare 1 First Spare 1Spare 1 First Spare 1

First Spare 1 Second First Spare 1 Second Spare 1Spare 1

Spare 2 First Spare 2Spare 2 First Spare 2

Spare 2 Second Spare 2Spare 2 Second Spare 2

Measure ( First Measure ( First Measurement Method )Measurement Method )

Measure ( Second Measure ( Second Measurement Method )Measurement Method )

Score ( First Measured Score ( First Measured Score )Score )

Score ( Second Measured Score ( Second Measured Score )Score )

Period 1/03/2005 - Period 1/03/2005 - 1/04/2005 1/04/2005

Period 11/03/2005 – Period 11/03/2005 – 1/05/20051/05/2005

Hanz Café Denpasar Hanz Café Denpasar OfficeOffice

Pemilik CafePemilik Cafe

Financial DepartmentFinancial Department

General ManagerGeneral Manager

Wakil General ManagerWakil General Manager

Customer DepartmentCustomer Department

HRD ManagerHRD Manager

Customer ServiceCustomer Service

Food DepartmentFood Department

Kepala Juru MasakKepala Juru Masak

KokiKoki

Internal DepartmentInternal Department

Manager CafeManager Cafe

Pelayan CafePelayan Cafe

Spare 1 DatabaseSpare 1 Database

Spare 2 DatabaseSpare 2 Database

Measure DatabaseMeasure Database

Score DatabaseScore Database

Period DatabasePeriod Database