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About us Construe is an young and innovative CRM consultancy started with an objective to add value to businesses and help them grow exponentially. We are a group of CRM experts with good first-hand industry knowledge and hard core experience.

CITS Construe Solutions 2013

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CITS (Construe IT Solutions) was founded with an objective to provide the 'smart fit' IT solutions to give our clients a competitive advantage. We are a group of experts specializing in Application Design, Development and CRM solutions. We at CITS create world class applications using robust and best-in-class technologies that enhance the customer's experience and optimize business performance. CITS offers best-of-breed platform to enable design, development and implementation of powerful, robust CRM applications and business processes across the entire organization on cloud or in premises. CITS offers flexibility, agility and ease of use that enables you to quickly and easily make your own customized solutions by streamlining customer-focused processes. Ethics, high standards of corporate governance and extreme customer centricity are mainstays of CITS. We believe in Continuous Improvement based on Customer feedback ensuring progressive approach. Offering quality services at highest possible returns on IT investment is our goal. We have years of experience in implementing and delivering innovative software solutions across varied technology and business platforms. For any queries please do contact us at: info@ construesol.com Thank you.

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Page 1: CITS Construe Solutions 2013

About us

Construe is an young and innovative

CRM consultancy started with an

objective to add value to businesses and

help them grow exponentially.

We are a group of CRM experts with good first-hand industry

knowledge and hard core experience.

Page 2: CITS Construe Solutions 2013

• Visiting Cards

• Emails

• Spread Sheets

Information FlowTraditional System

Disadvantages of Traditional System

• Distributed Data• Redundancy• Inaccuracy• Dependency

Page 3: CITS Construe Solutions 2013

CRM

• Customer Relationship Management System.

• The software allows you to store information and maintain relationship among your customers, contacts, clients, service providers, vendors and merchants.

Pipeline software that gets you organized Customer Management System.

• CRM is a model for managing a company’s interactions with current and future customers.

• It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

• Help Organizations to enhance their customer experience.

• Software to streamline organizations’ processes.

Page 4: CITS Construe Solutions 2013

Traditional System Vs. CRM

Page 5: CITS Construe Solutions 2013

Benefits of CRM

• Helps in Marketing Surveys and Research.

• Save time and increase efficiency.

• Faster and improved operations.

• Personalized Customer Service.

• Create exceptional customer experiences.

• Customer is the main focus of the system.

• Asset and Process Ownership

• Process efficiency

Page 6: CITS Construe Solutions 2013

How CRM Helps Business!• CRM entails all aspects of interaction a

company has with its customer, whether it is sales or service related. It even uses technology to streamline processes that impact customer loyalty, service delivery and quality management.

• CRM also enables sales force automation.• Tracking and recording every stage in the sales process for each

prospective client, from initial contact to final disposition. • Improves customer service and support.• Used to create, assign and manage requests/issues made by

customers.• Marketing track and measure campaigns over multiple channels.

Page 7: CITS Construe Solutions 2013

CRM in Marketing

• As compared to Traditional CRM, many things have been changed in the market and smart companies are marketing better by using social media based CRMs.

• Run Campaigns.

• Generate Leads.

• Use integrated intelligence and social media to target profitable opportunities and to have more relevant sales conversations.

• Give your marketing managers and executives increased visibility into business health using rich inline visualizations and real-time dashboards.

Page 8: CITS Construe Solutions 2013

CRM in Sales

• CRM creates a differentiated experience for your Sales Team.

• Allows sales force automation.

• Helps in sales tracking and provides sales pipeline management system.

• Helps make internal processes simpler and easier so your sales team can focus on what is important.

• Helps sales teams become prepared and insightful, collaborative and connected and highly productive.

• Helps building internal communication between executives and managers by enabling to share information and best practices.

• Remove dependencies between the team members.

Page 9: CITS Construe Solutions 2013

Industries using CRM

CRM has grown mainstream and is being implemented in a wide range of companies and organizations:

•Finance and Accounting•Manufacturing and Inventory•Information Technology and Telecommunication•BPOs and Call Centres•Transport and Logistics•Hospitality and Health Care•Food and Beverage•Education and Publications•Advertisement and Broadcasting•Real Estate and Architecture•And many more….

Page 10: CITS Construe Solutions 2013

Our offerings

• Consulting• Migration• Implementation• Development• Integrations• Maintenance• Support

Page 11: CITS Construe Solutions 2013

Why Construe Solutions• Delivering exceptional business value to clients is the primary

goal.

• Innovative and simple, yet effective, solutions.

• Result oriented and High quality service.

• Cost effective pricing.

• Delivering exceptional business value to clients

• Low turn around time (TAT)

• Dedicated resources

• All objectives of the organization are achieved effectively.

• Ensure efficient project management and planning.

• Improved customer care program.

• Communication and logging.

• Ensure efficient project management and planning.

• System integrity.

Page 12: CITS Construe Solutions 2013

Support & Responsibilities• Provide round-the-clock service to enable clients to get in

touch with us for resolving urgent issues, irrespective of the varying time zones.

• Support may be delivered by different technologies depending on the situation.

• Maintain a high availability of service.

• Support dependent on business needs.

• To provide the best possible service in the most efficient possible manner.

• Reduce production time and costs while delivering the best value and quality to our clients.

• Our designs and solutions should be easy to understand and implement to the business environment.

• Assign experienced senior team with industry specializations, related to your business.

• Customer satisfaction.

Page 13: CITS Construe Solutions 2013

Contact Us

• InformationWebsite: http://www.construesol.com/

Email: [email protected]

[email protected]

[email protected]

• Address# 7-56, 2nd Floor, Nagendra Nagar Colony, Habsiguda,

Hyderabad, AP, India – 500007

• Phone+91 – 40 – 6553 6554

Page 14: CITS Construe Solutions 2013

Get in Touch

• Mr. Saikiran PasupuletiBusiness Development Manager/Consultant

[email protected]

+91 – 99665 00406

• Mr. Vishal PareekBusiness Development Manager

[email protected]

+91 - 93466 62340

• Mr. Sanjay BeediSolution Engineer/Consultant

[email protected]

+91 - 77026 84256

Page 15: CITS Construe Solutions 2013

We look forward to a successful working relationship in the future.

Thank you for your time!