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The law of crappy systems trumps the law of crappy people
e.g. Hiring, training, performance review, compensation, promotion, staffing, supervision, technology
5
This system does not work as well as it could. I have a few suggestions. Here are some things I can do to help make
it better
Individual Effectiveness
• Withdrawal–Tardiness, absenteeism, turnover
• Task performance (in-role)• Citizenship behavior (extra-role)
Concern for Other’s Interests
LOW HIGH
Concern for Self-Interest
LOW Apathetic Selfless: Self-sacrificinggivers
HIGH Selfish:Takers
Otherish:Successful Givers
Faker Personality
• Agreeable vs. Disagreeable• Extrovert vs. Introvert • Empathetic vs. Narcissistic
Character
• Wise– Thank you for
correction and feedback
– Adjust to the truth– Purposeful
• Foolish– Get defensive
when you give them feedback
– Try to adjust the truth
– Egocentric