CIMCO Communications, Inc. | 877.691.8080 | www.cimco.net

C I M C O O V E R V I E W

Advancing Technology Solutions with Personal Commitment For over 24 years, CIMCO has consistently anticipated the evolving communication needs of businesses, and then fulfilled them with superior technology solutions. Demonstrating consistent growth and profitability in an industry of constant change and numerous challenges, CIMCO remains committed to delivering future-proof innovations while upholding our longstanding values, namely, relentless quality standards for network infrastructure and for uncompromising service. When you combine the company’s veteran perspective with its forward-thinking philosophy, it’s clear to see how CIMCO is uniquely able to empower your communications with what your business needs next.

Tailored Business Solutions

CIMCO puts the power of tomorrow in your hands with fully integrated, global business applications that promote enterprise growth and adaptability. Solutions are created in alignment with your business objectives, while built-in scalability efficiently accommodates for the future. Challenges presented by changes in your company, industry, the economy, new technologies and/or security are proactively defined, then solutions are designed to ensure your mission critical operations are always top priority.

Preparedness In Network Design

CIMCO utilizes progressive technology to maintain a highly reliable, redundant and secure carrier-grade infrastructure. The design is based on a strategically select build-out of proprietary switching and colocation facilities with hardened telecom environments. This translates into increased availability and higher network efficiency. Every aspect of CIMCO’s infrastructure has been engineered to the highest possible industry specifications, down to the last detail. In addition, CIMCO has strategic Tier 1 network relationships to ensure our customers seamless technology solutions.

Proactive Surveillance

CIMCO’s state-of-the-art Network Monitoring Center (NMC) is staffed 24x7x365 by certified professionals who monitor and maintain network infrastructure straight through to each of your sites. CIMCO leads the marketplace by providing network surveillance to the local loops, while the competition provides standard monitoring only down to the DS3 level. The multi-faceted support structure focuses on immediacy and quality, with resolution expedited in accordance with stringent SLAs.

CIMCO at a Glance

Network• Advanced fiber optic network and future-proof

infrastructure

• Network monitoring to the customer premise including the last mile

• Self healing infrastructure with automatic traffic rerouting

Company• Consistent growth and profitability for over 24 years

• Live answer to your calls 24x7x365

• One consolidated, categorized bill for all services

People• Over 30% of support staff dedicated to network and

customer engineering

• Customer care team averages 15 years experience in data and voice

• Account managers and customer relations associates serve as your advocate

Customers• Serving businesses with mission-critical applications in

the fields of finance, healthcare, manufacturing and professional services

• 98% customer retention rate in an industry of change

CIMCO Communications, Inc. | 877.691.8080 | www.cimco.net

C I M C O O V E R V I E W

Responsive Service

CIMCO’s success has been shaped by core company values of uncompromising quality, integrity and mutual trust. We have a consuming commitment to customer service that crosses all levels of our organization, from the associate who answers your call live 24x7x365, to the certified engineers who staff the Network Monitoring Center around the clock, to your Account Manager who makes it their business to know yours. Over 15% of CIMCO’s staff is dedicated to customer and network engineering, and through that expertise we are able to deliver well-planned solutions, seamless migration and swift trouble resolution. CIMCO puts the customer first, and it shows. Our 98% customer retention rate speaks volumes about the kind of respect and attention you can expect from CIMCO from day one.

Suite of Solutions

IP Talk VoIP Solutions• Hosted VoIP• VoIP Trunking

MPLS VPN Gateway Solutions• MPLS VPN• VoIP via MPLS VPN

Data Solutions• Internet Access• Ethernet• Private IP• Point-to-Point• Spam & Content Filtering• Virus Protection

Managed & Monitored Solutions• Managed & Monitored Routers• Managed Firewalls• Firewall & VPN• Internet Access• Switches• Servers

Data Center Solutions• Colocation• Managed Hosting• Managed Servers• Storage Area Network• Remote Backup• Managed Services

Voice Solutions• Local• Long Distance

Conferencing Solutions • Audio Conferencing• Web Conferencing

Billing Solutions• Cost Center Management• CIMPatrol Alerting Tool

Professional Services• Data Professional Services• Voice Professional Services• Site Audits

CIMCO Satisfies

“CIMCO has provided us with much more than just voice and data connections. They have become one of our most trusted partners, providing efficiencies in our service today, while at the same time, looking for solutions to keep our enterprise at the cutting-edge tomorrow.”

Looking for a partner in technology?

To position your company for the future while

increasing efficiency and your bottom line,

consider CIMCO. 877.691.8080.