Taleo Enterprise

Implementation

(Previously ACE European Group)

Mandy King, EMEA Head of HRIS and HR Services

Elaine Harris, HRIS Consultant

Ben Moir, Resourcing Business Partner

February, 2016

ACE and Chubb are now one…

• ACE acquired Chubb in January 2016, creating a global insurance leader operating under the renowned Chubb name.

• Chubb is the world’s largest publicly traded property and casualty insurer.

• With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

• Our current headcount in Chubb EMEA is 3700 and was previously 2600 for legacy ACE. In 2015 for legacy ACE we recruited around 600 permanent and FTC roles and around 100 contingent worker roles.

February, 2016

Our Project Aims

To ‘upgrade’ from Taleo Business Edition to Taleo Enterprise Edition to:

• Facilitate greater direct sourcing

• Provide a more engaging candidate experience

• Improve efficiencies in reporting and gain better insight in recruiting

• Facilitate hiring interface between Taleo and PeopleSoft HR

• Automate requisition approval chain selection

• Improve requisition data quality & process efficiencies

• Create efficiencies within HR Services at the point of offer

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How we did it…

• Design workshops geared around the recruitment process

• Configuration workbook to confirm requirements

• 2 Prototype review sessions/activity guides

• Candidate data migration used also to ‘market’ current jobs

• Recruiters delivered internal training

• Next projects to implement Oracle Transitions Cloud Service and complete phase 2 of hire interface

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Facilitate greater direct sourcing…

Benefits: Talent Pools/Advanced Candidate Search

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Tools to better manage candidate population enabling greater direct sourcing

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Provide a more engaging candidate experience…

Benefits: Employer Value Proposition/Improved Candidate Journey

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Web Services enables seamless integration from our Corporate Website to Taleo

Benefits: Enhanced Job Descriptions

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Videos allow us to create a more engaging experience for the candidate

Benefits: Mobile Applications

• Mobile enabled career site

• Short application flow

• 16% of candidates already through mobile

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Improve efficiencies in reporting and gain better insight in recruiting…

Benefits: 72 days effort p.a. saved on reporting & delivering improved real time insight

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Improve requisition data quality & process efficiencies…

Benefits: Reduced effort to manage requisitions

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• Role profiles created to auto-populate standardised requisition content by country and job

• eQuest integration achieves more cost effective and efficient job postings

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Create efficiencies within HR Services at the point of offer…

Benefits: E-Offers

• E-Offers have created significant process efficiencies for UK population

• The entire history of the candidate from application to hire is tracked/auditable within Taleo

• The candidate experience is improved – a single stop for applications and offers

• Integration to PeopleSoft will be implemented in the near future through hiring templates creating greater process efficiencies

February, 2016

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Project learnings

Approach

• On site partners rather than off-shore

• Prototype rather than traditional fit / gap

• Partner support having in depth product and implementation knowledge –great support from Cedar

• English only which restricted some functionality

Post go live issues to date

• Forcing selection to lowest level of OLF

• Restrictions on editing posted requisitions

• Systems driven filled date skewed by retrospective correction

• Using incorrect requisition types

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Product

• Complex approvals matrix didn’t fit with the product offering

• Dashboard production customised not standard

• Importance of getting OLF (Organisation – Location –Job field) structure right

• Templates efficient but setup/maintenance heavy

• Requisition types for different types of recruitment beneficial but prescriptive

• TEE step/status driven, major shift from TBE

• Having stage and production environment

Our Project Aims RealisedTo ‘upgrade’ from Taleo Business Edition to Taleo Enterprise Edition to:

• Facilitate greater direct sourcing

Talent pools/advanced candidate search

• Provide a more engaging candidate experience

Employer value proposition/improved candidate journey including mobile enablement

• Improve efficiencies in reporting and gain better insight in recruiting

72 days effort p.a. saved on reporting & delivering improved real time insight

• Facilitate hiring interface between Taleo and PeopleSoft HR

Phase 1 TCC extract complete/Phase 2 to create auto populated hire templates ongoing

• Automate requisition approval chain selection

Remains manual as approval matrix too complex

• Improve requisition data quality & process efficiencies

Role profiles and eQuest integration

• Create efficiencies within HR Services at the point of offer

E-Offers for UK

February, 2016

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Chubb. Insured.