Charles Pierce visual CV

Charles Pierce

Senior Program Manager, Project

Manager, Risk Management Professional

and Executive

Charles Pierce

Experienced, innovative and dynamic professional with diversified

experience, including program management, portfolio management,

project management, risk management, IT governance, application

development and technology leadership

Copyright 2010 Charles Pierce

Seeking…

Charles Pierce

An innovative individual with expertise and asuccessful background in Executive Management,Risk Management, Program Management, ProjectManagement and Development, seeking a positionwhere this experience can be utilized to benefit anorganization.


Attributes

Charles Pierce

Consistent track record of success both as anemployee and as a consultant

Clients (internal or external) are “raving fans” because Iam customer focused

Former managers are also my boosters because Istrive for excellence in all my endeavors

Delivers value and achieves measurable results thatbenefit the business or organization


Attributes

Charles Pierce

Broad and diverse knowledge of business, technologyand risk management

Manager of teams of all kinds including technologyteams, business teams and cross functional teams

Manager of team of all sizes ranging from two to morethan 150 (direct and matrix)


Selected Accomplishments

Charles Pierce


Selected Accomplishments

Charles Pierce


My Background

Charles Pierce

I currently work or have worked at


Morgan Stanley

Charles Pierce

Vice President

Senior Program Manager

Senior Risk Manager

Executive Management

Manage and report on large business programs, PMO functions

Develop and manage program budgets

Provide thought leadership on technology risk issues

Develop technology risk and performance KRIs, metrics and

reporting dashboards

February 2006 – current

New York, NY


Charles Pierce

Morgan Stanley

Selected results:

Successfully completed application risk reduction program 3+

months ahead of schedule with positive financial and risk

returns.

Delivered projects within the risk and business programs on

time or ahead of schedule with 99+ % completion of projects

across all programs in 2009 and 100% percent completion in

2010.

Eliminated two year backlog of projects in Compliance

program.

Successfully managed large scale projects of a high risk nature,

completed them ahead of schedule, accurately and with the

sensitivity needed to avoid unnecessary damages to the firm

or clients.


TD Ameritrade

Charles Pierce

Enterprise Project Manager

Portfolio Manager

Successfully managed portfolio to develop applications for

customer web trading, AML (and OFAC related), deposit

capture, new accounts, cash management and stock loan

Engaged all levels of the organization, including senior

executives (CIO and other C-level), operations, cross

functional teams of business lines and technologists in

delivering solutions

August 2004 – February 2006

Jersey City, NJ


Charles Pierce

TD Ameritrade

Selected results:

Regulatory projects related to AML, Patriot Act (KYC, CIP)

were delivered ahead or on schedule; on or below budget.

Delivered the firm’s premier project 10% under budget and

several months ahead of schedule, routinely exceeding

sponsor’s expectations.


Consulting

Charles Pierce

Consultant, Executive and

Management Consultant

C-level & executive advisement and varied solutions were

delivered for clients including PMO setup, process

improvement, resource management projects

Created “raving fans” by routinely exceeding expectations

Clients included Lenmar, Finlay Enterprises, Deloitte

April 2001 – August 2004

New York, NY


Charles Pierce

Selected results:

Consulting

Saved client over $750,000 in immediate data center and

personnel related costs and reduced client’s ongoing

operating costs.

Implemented training plan that reduced help desk calls by

two thirds.

Designed, developed and implemented successful rollout

plans for nationwide and international rollouts to assist

client in gaining market advantage.


ChaseMellon

Charles Pierce

November 1997 – April 2001

Ridgefield Park, NJ

ChaseMellon ChaseMellon ChaseMellon ChaseMellon Financial GroupFinancial GroupFinancial GroupFinancial Group

Assistant Vice President

Project Manager

Development Manager


Developer

Successfully managed projects and development of

applications for corporate actions, transfer services, trading

and client services

Large scale development and implementation


Charles Pierce

Selected results:

ChaseMellon

ChaseMellon ChaseMellon ChaseMellon ChaseMellon Financial GroupFinancial GroupFinancial GroupFinancial Group

Implemented corporate actions system that enabled

internal customer to realize over $10,000,000 in income

for the company.

Helped company achieve 30 point increase to a 90+ rating

in the Group V customer satisfaction survey.

Successfully redesigned process for Client Services and

deployed enterprise wide event preparation checklists

reducing conversion planning time by 50%.


The Bank of New York

Charles Pierce

May 1987 – November 1997

New York, NY

Assistant Vice President

Project Manager

Development Manager


Developer

Successfully managed portfolio of projects to develop banking,

trading, mutual funds ,securities processing and settlements

applications

Built teams, designed and implemented real-time desktop and

mainframe systems

Developed and managed budgets for technology

Technology, Settlements and Reconciliation cross functional

teams were led for successful deliveries.


Charles Pierce

Selected results:

Developed Fed Funds wire capture and automated account

processing system, saving over $250,000 per year in personnel

and processing costs.

Redesigned portfolio reporting system and eliminated 100%

of processing errors.

Reduced 3-year project development and maintenance

backlog by 75% by cross training staff and revising methods

and standards.

Led team of junior programmers to successfully complete

over 800 enhancement and maintenance tasks – more than 4

times the completion rate of any other and larger groups in

the Technology division.



My Certifications

Charles Pierce

My current certifications


Charles Pierce

My Certifications

PMP

Project Management Professional – PMI

CGEIT

Certified in the Governance of Enterprise IT – ISACA


Charles Pierce

My Certifications

ITIL

IT Service Management

CPI / SIX SIGMA

Six Sigma (ChaseMellon facilitated education with green and black belt projects)


Future Certifications?

Charles Pierce

Certifications being pursued or considering


Charles Pierce

CISA

Certified Information Systems

Auditor – ISACA

CRISC

Certified in Risk and Information

Systems Control – ISACA

CISSP

Certified Information Systems

Security Professional – (ISC)²

PGmP

Program Management Professional –

PMI

CBCP

Certified Business Continuity Planner –

DRI International

CIPP

The Certified Information Privacy

Professional – International Association

of Privacy Professionals (IAPP)

Future Certifications?


Education

Charles Pierce

Where I went to school


Charles Pierce

Education

Long Island UniversityBachelors of Science in Mathematics

Honors Program

Brooklyn, NY


Other Education

Charles Pierce

College of Insurance

Actuarial Studies (non degree) –

briefly, I wanted to be an actuary

NRI

PC Architecture (non degree) –

learned to build and modify PCs

Boardroom

I-team productivity –maximizing

team productivity and effectiveness

Other

Other formal studies in risk

management; business

management, securities processing,

operations and various other

technology and business subjects


Contact Me

Charles Pierce

Charles Pierce

Email: [email protected]

[email protected]

Phone: 914-299-8874

Fax: 888-730-1834

url: www.charlesepierce.com

LinkedIn: www.linkedin.com/in/charlespierce


Credits

Charles Pierce

Images from:


Deloitte

Finlay Enterprises

Lenmar Consulting

Long Island University

Morgan Stanley

Morgan Stanley Smith Barney

Other attributions:

PMI (PMP Certificate)

ISACA (CGEIT Certificate)

ISEB (ITIL Certificate)

ChaseMellon (CPI Certification)

Raving fans – Ken Blanchard, Sheldon

Bowles


Thank You

Charles Pierce


A Little More

Charles Pierce

A few more details


More Expertise

Charles Pierce

Leadership

Business

♦ Cross functional team Leadership

♦ Leadership of global teams

♦ People management and development

♦ Recruiting, training, goal setting, performance management

♦ Mentoring♦ Technology governance♦ Decision making

♦ Executive reporting ♦ Relationship building♦ Strategic Planning and

Leadership♦ Manager of large and

small to medium sized teams

♦ Management of large to small projects

♦ Project and program management thought leadership

♦ Team building♦ Management and

executive consulting♦ Budget and related

financial planning♦ Quality Management♦ Customer Satisfaction♦ Negotiation, persuasion

and communication♦ Problem solving♦ Industry forums

participant

♦ Compliance♦ Legal♦ Operational Risk♦ Operations

♦ Technology♦ Anti-Money Laundering

(AML); OFAC♦ Capital Markets

♦ Derivatives♦ Product Business Lines♦ Trading, Banking and

Wealth Management


Charles Pierce

Program Management, Project Management

SDLC Methodologies

More Expertise

♦ Program Management♦ Program balancing and

alignment with business, financial, and technology goals

♦ PMO / Program (development, governance, operations, compliance)

♦ PMO, Program, Portfolio, Project Reporting

♦ Technology portfolio Management

♦ Program, Project lifecycle management

♦ MSP, PMI Program Management Standard

♦ Program, Portfolio and Project Risk Management

♦ Program and PMO Financials

♦ Program KPIs and Metrics

♦ Delivery management♦ Application and

development lifecycle management

♦ PMO policy, standards, templates

♦ PMO tools (HP PPM, Changepoint)

♦ Earned Value Analysis♦ Business analysis ♦ Change management♦ Resource demand

management♦ Project Management♦ Project Planning and

Execution♦ Project estimation♦ Project auditing

♦ PMI Methodology ♦ Agile

♦ RUP (Rational Unified Process)

♦ Traditional Software Development Lifecycle


Charles Pierce

Risk Management

Frameworks

More Expertise

♦ Risk identification, management and mitigation

♦ Risk and Control Self-Assessment

♦ Application Security Management

♦ Application risk certification

♦ Technology Performance Management

♦ Technology Governance♦ Continuous risk

monitoring ♦ Audit Response

♦ Regulatory Response♦ Business Continuity

Planning♦ Disaster Recovery♦ Business Impact Analysis♦ Incident response and

reporting ♦ Root cause analysis♦ Increase awareness of

internal controls and policies

♦ Risk Trend Analysis♦ Vendor and sourcing risk

management♦ SAS 70 support

♦ Reference, Master Data Management and Security

♦ Data Governance and Management

♦ Issue Resolution and Reporting

♦ Risk Metrics, Scorecards, Key Risk Indicators (KRIs)

♦ Policy, controls, standards and procedures

♦ Best practices development

♦ Mandated training compliance

♦ CoBIT ♦ ISO 27002 / ISO 17799

♦ COSO ♦ ITIL


Charles Pierce

Regulatory

Process Improvement

Tools

More Expertise

♦ MS Word♦ MS Outlook♦ MS Excel

♦ MS Access ♦ MS PowerPoint♦ MS Visio

♦ MS SharePoint ♦ MS Project♦ Many others…

♦ Regulatory and legal response, inquiries

♦ Review, maintenance of regulatory documents

♦ FFIEC, FINRA, FDIC, SEC, FRB, OTS, Treasury, OCC

♦ Privacy, regulatory and compliance frameworks: SOX (Sarbanes Oxley), BASEL II / III, GLBA (Gramm-Leach-Bliley Act)

♦ Dodd-Frank

♦ Patriot Act (Customer Identification Program / CIP, KYC, Enhanced Due Diligence)

♦ Governmental, Federal, and state examinations

♦ External audits

♦ Continuous Improvement of Processes, Process Redesign

♦ Capability Maturity Model Integration (CMMI)

♦ Six Sigma (DMAIC, DMADV)


More Accomplishments

Charles Pierce

Designed and implemented re-engineered

processing for abandoned property which

was cost effective and efficient, affording the

Compliance Department more review time.

This resulted in a letter of commendation

from compliance senior management.

Built team, planned and managed the

conversion of The Bank of New York’s global

mutual fund accounting systems. The

conversion produced maintenance and

contract savings of well over $100,000

immediately and completely eliminated

recurring charges.

The project was completed in 25% of the

scheduled time and 60% under budget. The

time savings enabled the firm to realize

other cost savings and efficiencies sooner

than planned.

Increased mandatory education and training

compliance from 6% to 38% of staff in fewer

than eight weeks

Project Manager for activities related to the

Bank of America – Nations Bank merger. This

major project was accomplished without

error, on time and on budget.

Quintupled output and increased morale of

Transfer Services project team and enabled

team to react quickly and effectively to

client and marketing requests.

Designed and managed development of

asset reconciliation and on-line settlement

system which resulted in a 70% reduction of

time required to settle with clients


More Career Honors

Charles Pierce

Who’s Who

Who’s Who In America;

Who’s Who In The World;

Who’s Who In Science and

Engineering mentions

Commendations

Bank of New York, ChaseMellon

Financial Services, Consulting

Clients

Media

Systems and solutions

previously profiled in Project

Management Quarterly,

Computer World, MISWeek

Other

Letters of thanks from team

members, mentees, interns and

others who received my help

with opportunities


Thanks Again

Charles Pierce
