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LESSONLESSON10-110-1GOALSGOALS
Explain the characteristics of Explain the characteristics of successful managers and successful managers and how management styles how management styles vary.vary.
Understand the effects of Understand the effects of cultural differences on a cultural differences on a global workforce.global workforce.
MANAGERS AND CULTURAL DIFFERENCES
Managers in Organizations
Managers are people in charge of organizations and their resources.
Responsible…Help meet
organizational goals…Use resources for
maximum gain…
Management Experience
Do you have management experience???
Due Tomorrow
Make a list of at least10 things you manage.
AndAre you good at each?
Managers in Organizations
Characteristics of managersPossess variety of conceptual,
technical, and interpersonal abilities.
Leadership –the ability to get others to follow.
Strong writing, reading, listening, speaking, and presenting skills.
Managers of Organizations
Characteristics continues…Ability to plan and organize.Solve problemsMake decisionsDelegate responsibly
Maximize
Maximize
Minimize
Minimize
Power or Authority to Control Others
Free-rein Managers
Participative Managers
Autocratic Managers
Use of Power or Authority by Managers
Styles of Managers
How do managers use power or authority?
Autocratic – Managers who centralize power and tell employees what to do.Authoritarian, take full authority, full
responsibility.Use power negatively.Employees feel uninformed, insecure,
afraid.
Styles of Managers
Participative Management Style – Managers who decentralize power and share it with employees.Work together to achieve goals.
Free-Reign Management Style – Managers who avoid the use of power.Employees learn on their own.Can lead to chaos.Use only if employees are disciplined, and
self-motivated.
Maximize
Maximize
Minimize
Minimize
Power or Authority to Control Others
Free-rein Managers
Participative Managers
Autocratic Managers
Use of Power or Authority by Managers
Influences of Cultural DifferencesPeople’s behaviors are shaped by their
cultural backgrounds.Managers must be sensitive to and
respectful of cultural differences.Differences in…
Participation in making decisionsHiring preferencesPermanence of employmentLabor-management relationships
LESSONLESSON10-210-2GOALSGOALS
MANAGEMENT FUNCTIONS AND ORGANIZATION
Describe the basic Describe the basic components of the process components of the process of managing.of managing.
Differentiate among Differentiate among organizational structures organizational structures based on function, product, based on function, product, and geography.and geography.
Process of Managing
Planning and decision makingOrganizing, staffing, and communicatingMotivating and leadingControlling
Planning and Decision Making
Planning relates to setting goals or objectives. (Where do you want to go?)
Weigh advantages and disadvantages, select the best alternative.
Organizing, Staffing, and Communicating
Involves the structure of the business.How business activities function together.Acquiring employees with the knowledge,
skills, and attitudes.Communication is a vital managerial task.
Motivating and Leading
Motivating is to create the desire to achieve.
Internal and External motivators.
Controlling
Controlling is regulating the operations of a business.
Taking preventative and corrective actionsImportant when dealing with money.
Structures of Organization
Organizational Chart – a drawing that shows the structure of the org.Organization by functionOrganization by productOrganization by geography
Product Development
Manager
Manufacturing Manager
Sales ManagerBusiness Affairs
Manager
VP for Production
VP for Customer Service
President
Organization by Function
Shoe DivisionAccessory
DivisionApparel Division
Vice President
President
Organization by Product
North American Operations
Manager
European Operations
Manager
South American Operations
Manager
African Operations
Manager
VP of Northern Division
VP of Southern Division
Chief Executive Officer
Organization by Geography
LESSONLESSON10-310-3GOALSGOALS
THE CHANGING PROCESS OF MANAGEMENT
Discuss factors that affect Discuss factors that affect the levels of management in the levels of management in an organization.an organization.
Describe the four stages Describe the four stages through which a business through which a business passes to reach global passes to reach global status.status.
Explain the differences Explain the differences between management today between management today and the way it is expected to and the way it is expected to be in the future.be in the future.
Levels of Management
Span of control –Front-line managers -Middle managers -Senior managers -Chief executive officer (CEO) -
MiddleManagers
Marketing Info Mgr.
Promotions Manager
Sales Manager
Customer Service Mgr.
SeniorManagers
VP of Distribution
VP of Production
VP of Marketing
VP of Finance VP of HR
CEO President
Front-LineManagers
Dept. C Supervisor
Dept. B Supervisor
Dept. A Supervisor
Span of Control
Continued…
Lines of authority – indicates who is responsible for whom and for what.
Delegation of authority and responsibility.Remember autocratic, participative, and free-
reign managers.Degree of centralization-
Evolution of Organizations and Management
Stage One: Domestic CompanyStage Two: Exporting CompanyStage Three: International CorporationStage Four: Global Corporation
Managing Now and in the Future
Shifts from Domestic to Global
Focus on Teamwork (or Group Force)
Meet needs of diverse groups
Outstanding communication skills