Changing the Standard Practice

What can we change to save time and money?

Employee training in multiple departments

Scheduling

Increase in productivity

Interview Results

Interview completed with 39 grocery store employees

87% desired training in multiple departments

74% felt responsibilities are not fairly shared among team members

49% felt the skills of employees are not being well used

62% said they do not feel challenged in their current position

Training

Cross trained Employees (trained in multiple departments) = Increase customer satisfaction by more knowledgeable employees Employees feel challenged Less new hires Fewer total employees on payroll Benefit/Insurance payout decreases

This graph shows when the store does its peak businessAllowing each store manager to schedule employees at incremental times during the day/night to allow for maximum productivity.

7am-8am

8am-9am

9am-10am

10am-11am

11am-12M

12M-1pm

1pm-2pm

2pm-3pm

3pm-4pm

4pm-5pm

5pm-6pm

6pm-7pm

7pm-8pm

8pm-9pm

9pm-10pm

0

1000

2000

3000

4000

5000

6000

Productivity

No. of Trans Items Sold Sale Amt $

Scheduling

What can we change for scheduling?

Hire people over 18 who are allowed to work in all departments Bring people in early to get a department ready Finished employees go to another department to help get ready

for customers Schedule skilled workers to stay longer

Monthly look at hours used

35%

24%

7%

14%

20%

Projected HoursFront End Grocery ProduceMarket Deli

39%

26%

6%

9%

20%

Actual HoursFront End Grocery ProduceMarket Deli

Increase Productivity

Work accomplished in timely manner Make a list of how much time it takes to complete a task Different tasks take longer as well as different departments take

more prep work. Do the prep work the day before Out of 39 employees 18 said that they could use help throughout

the day to accomplish task quicker, 10 said that they found themselves with nothing to do at times,

and 11 refused to answer

Management

Store manager said, “he would like to be able to make changes as needed for his store without having to wait for corporate to sign off on it.”

he would be able to implement policies that were specific to his store

adapt to changing situations Make decisions in the moment

Give store managers more power

Let store managers:

Write store specific training procedures

Freely adjust daily schedule as demanded by workload

Use total store hours to use skilled employees as needed

Happy Customers

These suggested changes would increase customer satisfaction by having: Fully stocked shelves Cleaner store Less wait time in lines More help finding items

Happy Company

Saving Money!