Change management

refers to the processes &

techniques used to plan,

implement & evaluate

changes in business

organizations.

FACTORS

CUSTOMERS

COMPETITORS

MANAGEMENT

TECHNOLOGICAL

PROGRESS

GOVERNMENT

EXTERNAL FACTORS

SELF INTEREST

MISUNDERSTANDINGS

DIFFERENT ASSESSMENTS OF THE SITUATION

LOW TOLERENCE OF CHANGE

The world hates change, yet it is the only

thing that

has brought progress.

– Charles Kettering