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In a world of learning and development where complexity is the enemy, [organizations need a] simple and nimble approach to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group

Cets 2014 osborn new competency model

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See what learning professionals might do to reach today’s workforce more effectively

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Page 1: Cets 2014 osborn new competency model

“ “In a world of learning and development where complexity is the enemy, [organizations need a] simple and nimble approach to delivering high quality learning, anywhere, anytime.

MICHAEL ROCHELLE Chief Strategy Officer

Brandon-Hall Group

Page 2: Cets 2014 osborn new competency model

What does it mean?

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More connected?

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More alone?

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More risk?

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Or, just more?

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WTF?

What’s The Future of Learning?

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WHAT I HOPE YOU’LL LEARN:

…. That a next generation of learning needs is emerging and needs a next generation learning professional to deliver

…. The elements of a next generation competency model for learning professionals

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ALTERNATE COMPETENCIES

NETWORKINGCOLLABORATION

PRESENTATION SKILLS

DIGITAL LITERACY

LEADERSHIP SKILLS

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Most learning was focused on delivering known skills to solve known problems.

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volatilityuncertaintycomplexityambiguity

it’s a VUCA world…

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THE % OF KNOWLEDGE IN YOUR BRAIN NEEDED TO DO YOUR JOB

1986 1997 2006

Source: Robert Kelly, Carnegie-Mellon University

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We are moving from a world of problems, which demand speed, analysis and elimination of uncertainty to solve – to a world of dilemmas, which demand patience, sense-making and an engagement with uncertainty.

Denise Caron, It’s a VUCA World

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Traditional approacheswon’t work…

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No classroom is large enough.No individual is smart enough.

No response time is fast enough.No intervention is complete

enough.No program lasts long enough.

No solution is global enough.

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Attempting to do more of what has been done in the past is not the answer. We need to do new things in new ways.won’t work…

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RULES OF THE ROAD

MOBILE’S BIG IMPACT

YOUTUBE COMES TO WORK

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RULES OF THE ROAD

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Everyday we create

bytes of data…

So much that 90% of the data in the world has been created in the last two years alone.

SOURCE: IBM Understanding Big Data: Analytics for Enterprise Class Hadoop and Streaming Data

2.5QUINTILLION

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Employee learning today is about preparing employees for jobs that don’t exist, yet…

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MOBILE’S BIG IMPACT

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9 out of 10 Americans already use their smartphones for work. Cisco BYOD Insights Report 2013

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YOUTUBE COMES TO WORK

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Over 6 billion hours of ….video are watched each month on YouTube…

that's almost an hour for every person on

Earth.

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At least of employees already use their own smartphones/ devices to access work-related sites or information.

50%

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NEW COMPETENCY MODEL

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The Evolving Role of Training and Development

CONTENT CONCIERGE

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Employee training and development …

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What does it do?What does it look like?

Who does it?

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What does it do?Resources and tools.Help employees perform better.

Prepare for jobs that don’t exist today.

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What does it look like?

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COLLABORATIVE

Network-based and driven

Content curators and creators

Smaller and decentralized

FLAT – fewer managers more SPECIALISTS

TECHNOLOGY dependent

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Who does it?Informal leaders.

Employees.

Instructional designers.Classroom facilitatorsAdministrators

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EVERYONE…

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ASTD COMPETENCIES 2013

BUSINESS SKILLS GLOBAL MINDSET INDUSTRY KNOWLEDGE

INTERPERSONAL SKILLS

PERSONAL SKILLSTECHNOLOGY

LITERACY

Now ATD

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ALTERNATE COMPETENCIES

NETWORKINGCOLLABORATION

PRESENTATION SKILLS

DIGITAL LITERACY

LEADERSHIP SKILLS

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ALTERNATE COMPETENCIES

COLLABORATION

• Organization and team dynamics

• Communication• Innovation

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COLLABORATION

ORGANIZATION AND TEAM DYNAMICS

COMMUNICATION

INNOVATION

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ALTERNATE COMPETENCIES

NETWORKING

• Building trust• Emotional intelligence• Conversation skills

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NETWORKING

BUILDING TRUST

EMOTIONAL INTELLIGENCE

CONVERSATION SKILLS

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Knowledge

= POWER

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Influence= POWER

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ALTERNATE COMPETENCIESLEADERSHIP

SKILLS

• People development• Communicating vision• Motivating and engaging

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LEADERSHIP SKILLS

PEOPLE DEVELOPMENT

COMMUNICATING VISION

MOTIVATING AND ENGAGING

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POOR LEADERSHIP PRACTICES COST COMPANIES MILLIONS OF DOLLARS EACH YEAR - EQUAL TO OF ANNUAL SALES… 7%

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

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POOR LEADERSHIP PRACTICESNEGATIVELY IMPACT:

EMPLOYEE RETENTION

CUSTOMER SATISFACTION

EMPLOYEE PRODUCTIVITY

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

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AS MUCH AS OF AN ORGANIZATION’S VOLUNTARY TURNOVER CAN BE AVOIDED THROUGH BETTER LEADERSHIP SKILLS

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

32%

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BETTER LEADERSHIP CAN GENERATE TO IMPROVEMENT IN CUSTOMER SATISFACTION SCORES …

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

3 4%

CORRESPONDING TO INCREASE IN REVENUE GROWTH1.5%

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BETTER LEADERSHIP PRACTICES COULD ELIMINATE OF PRODUCTIVITY DRAG

SOURCE: Making the Business Case for Leadership Development, The Ken Blanchard Companies, 2011.

5 - 10%

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ALTERNATE COMPETENCIESPRESENTATION

SKILLS

• Developing presentations• Verbal communication• Information design

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PRESENTATION SKILLS

DEVELOPING PRESENTATIONS

VERBAL COMMUNICATION

INFORMATION DESIGN

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Whether you’re a CEO, senior manager, or educator, you create presentations that have incredibly high stakes.

Stock value, sales revenue, career promotions, and behavior changes are all influenced by presentations every day.

Nancy DuarteSlide;ology, Foreword

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Americans’ Favorite Sport

Series10%

5%

10%

15%

20%

25%

30%

35%

40%

Pro FootballMajor League BaseballCollege FootballAuto RacingNBANHLCollege Basketball

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35% NFL favorite sport

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SANDWICHES AND STORYTELLING

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ALTERNATE COMPETENCIES

DIGITAL LITERACY

• Learning technology• Social technology• Content mastery

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DIGITAL LITERACY

LEARNING TECHNOLOGY

SOCIAL TECHNOLOGY

CONTENT MASTERY

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Digital literacy defines those capabilities which fit an individual for living, learning and working in a digital society.

JISC - 2009

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ALTERNATE COMPETENCIES

NETWORKINGCOLLABORATION

PRESENTATION SKILLS

DIGITAL LITERACY

LEADERSHIP SKILLS