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Learn about how we create, deploy, and track learning to each audience by using e-learning tools that offer a blended format of learning opportunities.
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© Grant Thornton LLP. All rights reserved.
Deploying technology learning programs with minimal resources
2014 Chicago eLearning & Technology ShowcaseAugust 5, 2014
© Grant Thornton LLP. All rights reserved.
Grant Thornton focuses on serving dynamic organizations that pursue growth holistically
— whether through revenue improvement, leadership,
mission fulfillment, or innovation.
© Grant Thornton LLP. All rights reserved.
Grant Thornton’s generation dynamics
Gen Z/Silent
Millennials/Gen Y
Gen X
Baby Boomers
0% 10% 20% 30% 40% 50% 60% 70%
© Grant Thornton LLP. All rights reserved.
How IT supports change
© Grant Thornton LLP. All rights reserved.
The LaMarsh Managed Change
Model
• Determine major issues in each stage of change
• Identify and assess the key stakeholders • Determine the degree of risk and cost of the change
• Design the Safety Nets (Change Systems)
• Build the change strategies & tactics into the overall plan• Ensure a stabilized change following implementation
• Watch, measure, and adapt as the change proceeds
Managed Change™Identify the Change
Current Desired Delta
Prepare to Change
Sponsor Change Agent
Target
Culture History Resistance
Plan the Change
Communications Learning Reward
Implement the Change
Sustain the Change
© Grant Thornton LLP. All rights reserved.
Resistance
Quick ‘curve check’ …
Basic awareness
Do they get it?
Do they believe?
Can they actually do
it?
Is it business as usual?
• Do we know if they understand?
• Is our message consistent with their experience?
• Have we given them a chance to ask questions?
• Have we checked the message got through?
• Have we explained what we’re trying to do?
• Did we tell the what our key messages are?
• Have we communicated the basics, who, what, why, where, when how?
• Have we excited them about it?
• Have we clarified what’s in it for them?
• Is there a cause that’s worth signing up for?
• Are they trained and does it work for them?
• Are they clear on what they practically need to do on Monday morning?
• Are we listening to their objections?
• Does it feel like the right thing?
• Are we maintaining momentum?
• Is there something to celebrate?
Awareness Understanding Experimentation Confirmation Realization Acceptance
© Grant Thornton LLP. All rights reserved.
Start of deployment
CommunicationsDeploymentKnowledgeTraining
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Project GaTes
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PIT CrewProject Implementation
Team• Communications• Training• Knowledge• Deployment
© Grant Thornton LLP. All rights reserved.
How learning programs are deployed
Microsoft updates are now fast and furiousCustomer demands are high for mobile integration1st look at the change impact to our customers:
• Day-to-day activities• Productivity improvement• Skill expansion
© Grant Thornton LLP. All rights reserved.
© Grant Thornton LLP. All rights reserved.
Discussion
Work on a plan for your next technology deployment
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How we market a deployment
• Various web parts on SharePoint– Resource Centers
• Support team:– Posters &
learning events• Customers:
– Collaboration sites
© Grant Thornton LLP. All rights reserved.
Blended learning styles
• Gamification• Summing up sheets* populated by the
facilitator• Electronic surveys utilizing SharePoint• Recorded session library/video library
*Summing up sheets are from Six Disciplines of Breakthrough Learning, written by Cal Wick and Roy Pollock – The 6 D's Company
© Grant Thornton LLP. All rights reserved.
Results of adoption
Technology change
Reduced amount of
service tickets
Work completed is within budget
Role expectations are being met
Surveys show alignment with
strategy
Adoption
© Grant Thornton LLP. All rights reserved.
Thank you
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