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ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
David HadobasCCNG President and CEO
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG partnership provides for multi level information exchange between leading industry solutions providers and professional management leaders in contact center and customer care.
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Partnership For solutions providers to the contact center and customer
care industry Uses a combination of marketing channels to promote
partner as SME to membership Leverage partner content across all channels
▪ Business Social Media, Webcast, Networking Events
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Partner Portals
Home base for all CCNG partners
Introduction webcast Link and leverage partner content Access to all partner webcasts and
member events
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Contact Center Groups
CCNG Partnership Channels ▪ Member database / broadcast email campaigns
▪ 20,000 contact center contacts database▪ Use to promote your HTML email campaigns
▪ Business Social Media ▪ Over 1,500 Groups on LinkedIn for Call Center, Contact Center,
Customer Care, Customer Experience▪ Eighteen CCNG groups on LinkedIn + Ning with 5,000+
online members growing daily▪ Use to promote partner webcasts and CCNG events▪ Keeps members informed▪ Members connect and contribute – discussion forums
ning favicon.ico
Database
Business Social Media
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Partnership Channels Dedicated webcast channel on
Contact Center and Customer Care Channel is exclusive content for our industry Webcast channel is searchable LIVE and On-demand webcasts
Business Social Media
Webcast Channel
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Networking Events Regional member events Create face-to-face interaction Hosted on site by CCNG members Best Practice topics by partners and members Partner “Thought Leadership” presentations Customized partner event series 25+ Geo markets – 50 events
Webcast Channel
Networking Events
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Networking events Unique design for peer exchange
▪ Best Practice content focus▪ Partner and Host presentations▪ Interactive work groups with attendees▪ Site tours
Event video with testimonials CCNG channel on YouTube Event surveys
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
CCNG Partnership – Industry leadership! Thought Leaders in the industry Leverage CCNG channels to promote your areas of expertise Showcase your client success
▪ Webcasts, host sites Develop SME webcast series on CCNG channel Collaboratively growing your prospect database
Webcast viewing reports / attendee & registration lists Engage your sales team and sales channel partners
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
• Contact Center & Customer Care Webcast Channel – growing 10% per week
• Face-to-face Peer Knowledge Exchange
• CCNG Online Business Social Media Groups – 5K+ and growing daily
• CCNG Member Database – 20K+
Contact Center and Customer Care ProfessionalsVP’s, Directors, Managers
Business Social Media
connect members directly to each other
Showcase of member
and partner
perspectives
CCNG Networking
Events
ciceroinc.com
CCNG PartnershipConnect - Share - Grow www.ccng.co
m
Create new business relationships…
Establish your organization as a thought leader…
Discover new business opportunities…
Let’s talk Partnership!