Case Management Training

WHAT

The bare-bones of our jobs. The structure to our actions.

General Concepts of Case Management

• The 6 steps of a typical case management process:– Case Finding– Assessment– Care or service planning– Coordination– Follow-up– reassessment

WHY

Why is what we do important as members of a greater structure of care

and guest stars in the lives of our clients.

Theory/Model

• There are many theories and models of working with families, their families and their communities

• The strengths perspective fits the goals of case management to support the client in future oriented planning that is future-oriented.

Strengths Perspective

• “Each and every person, family and community has strengths and should play the leading role in their own recovery to the extent that this is possible. It is incumbent upon every social worker to help clients identify these strengths and work with them for the client’s benefit” (CM Manual).

HOW

Understand how each component of our job is done, why it is done and the where and when. The gap between theory and practice should

be as small as possible.

Referral Intake Assessment

Service Plan

Implementation &Monitoring

Case Closure

Reassessment

Case Finding

• Outreach is done 2x a week.

• Condoms, sandwiches and contact information is given out. Record is kept of all individuals who accept.

• Listen to the individuals, take into account the environment, their preparedness (warm coat, food, shelter…?).

• Explain our referral services.

Assessment

• After the client signs in on SPCDC binder have them sit to wait.

• Set-up

Care or Service Planning

• Connect the assessment with the resources available. What does the client need? What are some goals?

• A desire or an intention becomes a goal if and only one activates an action for achieving it.

• Map out client’s goals and the necessary steps to be taken towards reaching the goals.

Coordination

• Referrals

• Phone calls

• Record keeping

• Directions

• Transportation

Follow-up

• Call or return phone calls.

• Add info to client’s file ie. Programs that the client can sign-up for at their next visit, apartment listings, or upcoming event info.

• Record efforts to track progress.

Reassessment

• Reflecting on the Follow up: what worked and did not work?

• What more needs to be done?

• Note the completion of goals and establish new goals.

Paperwork

• Intake

• Referrals

Resources

• Common Referrals:– Father English– Oasis– One Stop Career Center– North Porch– Furniture Assist– Welfare– Eva’s Village– Recovery Programs