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This presentation reviews the RESPECT Model, reasons why traditional reward and recognition programs decrease overall morale and productivity, and distinguishes motivation from engagement. For more information, visit my website at: www.PaulMarciano.com or email me directly at: [email protected]. Thanks for your interest.
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Carrots and Sticks Don't Work: Increase Employee Engagement with the
Principles of RESPECT™
by
Dr. Paul Marciano
Morris County SHRMFebruary 13, 2013
1st day of work
Consider . . .
We have new employees at “Hello.”
They come to us in a state of readiness to engage.
What does employee engagement look like?
Fully in the Game
Engagement Meter
11
22
33
44
55
Activelydisengaged
Disengaged
Opportunistic
Engaged
Activelyengaged
Engagement Meter
11
22
33
44
55
Createsthe mess
Walks past mess without thought
Hopes not to see it, will clean-up if personal benefit
Cleans-up what he/she sees
Helps clean-up, fix & prevent
What would be the impact if everyonein your organization played full out?
Robust Impact of Engagement
Productivity & Performance
Profitability
Retention & Attendence
Innovation
Employee Trustworthiness
Customer Satisfaction & Loyalty
Quality
Safety Compliance
Employee Satisfaction
Physical & Psychological Well-Being
Unfortunately, not everyone plays full out.
Engagement Meter
11
22
33
44
55
Activelydisengaged
Disengaged
Opportunistic
Engaged
Activelyengaged
5%
15%
35%
30%
15%
Value to Organization
Engagement Level ROI
Actively Engaged 125%
Engaged 100%
Opportunistic 75%
Disengaged 50%
Actively Disengaged 25%
Sample Productivity Cost Analysis
Staff Size: 20
Avg. Salary: $50,000
Total Annual Investment: $1,000,000
Cost of Disengagement: $162,500
What caused engagement to decrease?
What does it take to create a culture that engages employees?
Most people believe that . . .
employee engagement and motivation are the same . . . they are not.
Traditional reward & recognition programs
why programs fail
Programs fail…
…because they are programs
Programs reduce…
creativity and risk taking
Programs have no impact on culture
Reward programs…
…reduce overall motivation
Reward programs…
…reduce overall motivation
Don’t worry about how to motivate employees.
It isn’t even the right question.
The question is . . .
. . . how do we engage our people?
Realizing sustainable increases in employee engagement requires
impacting the culture of the organization.
CultureBehaviors
&Attitudes
respect• نهادن ارج گذاشتن؛ احترام
I’m not concerned with
your liking or disliking
me. All I ask is that you
respect me as a
human being.
~ Jackie Robinson
“
”
Respect = PowerPower is the ability to influence others
Pow
er
Respect
Lose Respect
↓Lose Followers
↓
Lose Power
the RESPECT™ model
An actionable philosophy which guides and directs behavior
Respect the Organization
ORGANIZATION
RESPECT
IND
IVID
UA
L
WORKTEAM
SU
PE
RV
ISO
R
Respect the Supervisor
SUPERVISOR
RESPECTO
RG
AN
IZA
TIO
NINDIVIDUALW
ORK
TE
AM
Respect Team Members
TEAM
RESPECTS
UP
ER
VIS
OR
ORGANIZATIONINDIV
IDUAL
WO
RK
Respect the Work
WORK
RESPECT
TE
AM
SUPERVISORORGANIZ
ATION
IND
IVID
UA
L
Feel Respected
INDIVIDUAL
RESPECT
WO
RK
TEAM
SUPERVISOR
OR
GA
NIZ
AT
ION
the RESPECT™ drivers
R ECOGNITION
ThankYou
EMPOWERMENT
SUPPORTIVE FEEDBACK
PARTNERING
EXPECTATIONS
CONSIDERATION
TRUST
Where to start?
Be the change you want to see in the world.
-- Mahatma Gandhi
“ ”