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Be Brilliant - Career Development that inspires the workforce
Career development that inspires the workforce
How we helped people
• excel in their current role
• develop their skills
• progress their career
What was the problem?
For the organisation I don’t see a
career path in Telefonica IT
The role profiles were complex and not user
friendly
We need to understand the skills we have and capability
gaps
We need to understand where
to focus our training &
development budget
I don’t fully understand my role and what’s expected of me
Skills
for the
future
We tried to solve this before….
Previous work on role profiles had been done in
isolation
No link to career paths, L&D
The role profiles were complex and not user
friendly
…so we needed a different approach
Needed energy, drive, focus
Not just an add-on to the
day job that gets forgotten
People who had done it before and knew what
good looks like
Help!
Work as a team guided by real expertise
Keep it simple
Align with industry good
practice
Work in partnership
Have a focussed team
The one stop career shop
Insert Learning Zone Image
` `
What’s expected of me in my role
- Role Profiles -
Standardised, industry good practice aligned role profiles
O2 Professional IT Capabilities
The table below shows the key Professional IT Capabilities required in this role. The Professional Skills Model describes each capability and the operating levels in detail. For the Analyst role, not all of the following will be relevant in all posts.
1-2 3-4 5-6 7
Information strategy
Technical strategy and planning
Service design
Service operation
O2 Leadership Capabilities
This section shows the key O2 Leadership Capabilities required in this role. Further information on these can be found in the Leadership Capability Framework.
Solution / technical know how
The following specific technical skills and knowledge are desirable for this role:
Standards & Certifications
The following specific solution skills are desirable for this role:
The Sean Bean test!
400 JDs => 30 Role profiles
`
Clarity on who’s
accountable for what
`
Add any specific
technical knowledge/
qualifications
` Core business skills
`
Can tailor 20-30% to the specific job
What’s expected of me in my role
- Skills Framework -
IT Professional Capabilities
Expert Guidance / Consultancy
Business/IT strategy and planning
Information strategy
Technical strategy and planning
Project and Portfolio Management
Business change management
Relationship management
Customer experience
Installation and integration
Systems development
Service design
Service operation
Service strategy
Service transition
Learning and development
Quality management
Resource management
Partner management
` `
Each Professional
IT skill mapped at 4
levels
96 SFIA skills => 18
Professional IT Skills
`
Clear expectations
of what’s expected at each grade
How can I develop?
- L&D Catalogue -
IT Professional Capabilities
Expert Guidance / Consultancy
Business/IT strategy and planning
Information strategy
Technical strategy and planning
Project and Portfolio Management
Business change management
Relationship management
Customer experience
Installation and integration
Systems development
Service design
Service operation
Service strategy
Service transition
Learning and development
Quality management
Resource management
Supplier management
` `
Ideas across multiple channels
Catalogue for development
This Professional Capability supports the Managing External Supply
Relationships Be Brilliant focus skill - the portal for the Be Brilliant
skills is at:
https://www.o2learningzone.com/Client_Dynamic/O2TH/S4TF/s4tf2.asp
Channel L&D option DescriptionSFIA skills
(level)Feedback from previous attendees
START HERE
Managing
External
Supply
Relationship
Be Brilliant
Portal https://www.o2learningzone.com/Client_Dynamic/O2TH/S4TF/s4tf3.asp?pcid=43
Managing
Supplier
Relationships
Overview: This development opportunity comprises a full day workshop concerning the 4 phases
of third party supplier relationship management, (Selecting; Engaging; Managing; Managing Out),
and is available to all O2 Operations staff.
Managing
Successful
Partnerships
Overview: This course is intended for anyone that has an interaction with an external supplier from
which they would like added value. This might be relationship managers, application personnel or
domain specific personnel. The common denominator is that there is the opportunity (or there might
be the opportunity) to develop added value from the supplier by turning them into a more committed
and innovative partner.
Managing
Strategic
PartnershipsOverview: This course is intended for anyone dealing with important external relationships. It is
designed to teach how to drive additional levels of added value from complex and/or large external
supplier relationships.
This course is suitable for those working in an IT / Service Management environment
ITIL® Capability:
Service
Offerings &
Agreements
Overview: The course delivers a granular view of the processes involved in defining service
offerings and constructing service level agreements. Service Portfolio Management, Service
Catalogue Management, Service Level Management, Demand Management, Supplier Management,
Financial Management and Business Relationship Management are covered as integral parts of
delivering an overall business-focussed services framework
Duration: 5 Days
Target Audience: It offers a natural career development path for practitioner staff that already
holds the ITIL V3 Foundation Certificate or equivalent
Course Code: SOA
SLMO(4/5)
FMIT(4)
SURE(4)
Influence and
Persuade
Overview: Discover the mental blocks we create when we try to influence people and how to
remove them. Understood the 9 main influencing techniques that people use and the strengths
each can offer
Relationship
Management
https://www.o2learningzone.com/Objects/Object_Detail.asp?Prefix=SO&ObjectId=3350&ObjectTypeId
=5&PageNo=1
Pathway
sNegotiating https://www.o2learningzone.com/objects/Object_Detail.asp?Prefix=SO&PageNo=1&ObjectTypeId=5&
ObjectId=1348
Financehttps://www.o2learningzone.com/objects/Object_Detail.asp?Prefix=SO&PageNo=1&ObjectTypeId=5&
ObjectId=1334
The Negotiation
ProcessOverview: The purpose of this course is to prepare you to negotiate from a position of strength, not
fear. The process and stages of negotiation are explained in a step by step, practical way
e-
Learning
Internal
Courses
Mind
Gym
External
Courses
Supplier Management and Commercial
How can I develop?
- Career paths -
` `
1-up 1-across
How can I move?
Current Role 1 - Across
Lead Solution Designer
`
Supports Line Manager
conversations & career planning
`
Ideas for potential
moves based on current role
and skills
`
For some roles, the 1-up was a
different role or discipline
1 - up
Product Designer
Domain Architect
Lead Web Designer
Technical Specialist Release Manager
Service Delivery Lead/ Analyst /
Manager
(Senior) Manager
Run a powerful, engaging launch
Be Brilliant week
Create a buzz using creative comms
Tour of Britain – Be Brilliant Week
1 week 20+ sessions 300 people 5 locations
We earned a great deal of appreciation for visiting
regional offices
Benefits
For the organisation I’ve been in the same area for 20
years, I never realised I had
transferable skills
The role profiles were complex and not user
friendly
Ability to audit skills, identify gaps and prioritise L&D
Standardised roles and skills has fed into subsequent changes to the organisation design
I can see the benefits to our
people in investing in role descriptions
and career paths
It’s good to have a framework with a focus on IT skills. It
will provide a common
understanding
First time such a comprehensive and
well thought through model has been put forwards. Looks really useful
Gives people the ability to make informed career choices (e.g. LBA may be the top,
Staff satisfaction survey around L&D leapt up as a result of this
Summary – Tips from our experience
Focus on how the tools
will be used from Day 1
Provide a one stop shop: Roles L&D Career Paths
Keep it living
– expect changes
Want to find out more?
