PowerPoint Presentation
Can AI compete with a smile?Nicola Strong
[email protected] being human in digital spacesSTRONG
ENTERPRISES
@nicolastrong #ITbehave @roboticsandai #socialroboticsai
1
Link deom one person to another.2
cognitive computing Social robotics machine learning
Robopsychology AI Avatars Asimovs-3-Laws-of-Robotics Deep learning
GUI Roboethics Nao Robothespian Siri Natural Language Understanding
(NLU) Embodied Intelligence virtual Machine vision assistants
ISO13482:2014 Intelligence as a service chatbots extroverted
Cobotics Pepper Robonaut Cobots Roboethics Uncanny Valley Social
robotics M introverted Robotic process outsourcing Softbots
dronoethics Natural language processing
GenuinePeoplePersonalities(GPP) Techno-ethics Cortana Internet of
eyes Trust Interactive Voice Response (IVR) system K9 Google Patent
Emotion reading technology J.A.R.V.I.S. Internet of things
There is so much going on 3
www.therobotreport.com/map
4
Will AI compete with a smile?AI and robots in actionTrust and
collaboration AI and robotic personalitiesFuture: Will AI smile
back?
5
When users ask Siri, Apples digital assistant, what she likes to
drink, she is quick with an answer. "I have a thirst for
knowledge," she responds.Her counterpart at Microsoft, Cortana,
opts for a very, very dry martini.But M, the digital assistant
Facebook is testing, deflects the question. "I don't have an
opinion about that. What's your favorite
drink?http://www.reuters.com/article/us-usa-technology-digitalassistants-insi-idUSKBN0TD0BD20151124
Salesforce is investing: AI platform Einstein will not just
consume and manage information like traditional CRM software
suites. It will learn from the data. Ultimately it will understand
what customers want before even they know. That would be a
game-changer in the CRM industry.
http://www.forbes.com/sites/jonmarkman/2016/09/13/ai-is-the-future-of-salesforce/#3b5a8ec2159a
Watson is IBMs artificial intelligence (or cognitive computing)
platform that uses natural language processing or watching and
machine learning to reveal insights from large amounts of
unstructured data. Unstructured data includes news articles,
research reports, social media posts, most of the internet and
other data sources. Thats why IBM quote that 80% of all data today
is unstructured.Watson can read 40 million documents in 15
seconds.
Googles NOW (card system)
6
Pepper, a robot of SoftBank Robotics
7
Hitachis EMIEW3 and robotics IT platform for customer services
With permission from Hitachi
In 2007 the version 2 robot was able to demonstrate some amazing
capabilities, including autonomous mobility at a brisk human
walking pace, isolating the human voice from all the background
noise, accessing the internet to identify objects, and using indoor
network cameras as eyes to find objects. More recently, artificial
intelligence technology was used for functions requiring advanced
intelligent processing for tasks such as dialogue, with the
appropriate answers to questions asked in different forms, and a
predictive function that helps the robot avoid colliding with
moving objects that may suddenly appear.2016 version 3
1. How does EMIEW3 know when to approach somebody? (What
signs/signals is it looking for?) -> Using the sensors as well
as 14 cameras inside the head.2. What personality does EMIEW3 have?
-> EMEIEW doesn't have the personality at this moment. Just FYI,
we developed it based on the image of 5-year old boy.Kind
Regards,Yuki,
8
Hospitality
The University of Tokyo's associate professor Yoshiyuki Kawazoes
robot hotel
http://www.trendhunter.com/trends/henn-na-hotel The University
of Tokyo's associate professor Yoshiyuki Kawazoes robot hotel
Last year, the Henn na Hotel, in Sasebo, Japan made headlines as
the first of its kind as a hotel that's run completely by
artificial robots. As of 2017, the "Strange Hotel," as it it named
in Japanese, will be expanding with a new location in the Tokyo
Disney Resort.
On a real note Hilton Hotels have teamed up with
Watsonhttp://www.theverge.com/2016/3/9/11180418/hilton-ibm-connie-robot-watson-hotel-concierge
9
Why is a smile so important?It builds trusta firm belief in the
reliability, truth, or ability of someone or something
It is a universal message
Eriksons (1959) theory of psychosocial development Trust is the
first of eight distinct stages (0 1.5 years)
In fact, 51% of people say that a conversational interface would
make it easier to get things done when engaging with a companyno
matter whether they use an IVR, Web site or mobile
app.6http://www.nuance.com/ucmprod/groups/enterprise/@web-enus/documents/resourcelibrary/nc_040335.pdf
10
Ginny!" said Mr. Weasley, flabbergasted. "Haven't I taught you
anything? What have I always told you? Never trust anything that
can think for itself if you can't see where it keeps its brain?
J.K. Rowling,Harry Potter and the Chamber of Secrets
11
Humans reading an AI assistant or robots behaviourVisual
(Uncanny Valley)MovementComprehension (how they sense
us)Intelligence and common senseSecurity and safetyFunctionality
and level of autonomy Personality ?
how much we are convinced v How far they have got?
Professor Hiroshi Ishiguro Lab ATR Build an android in his study
on what it is to be human. Robot autonomous movement responds to
environment
http://uk.reuters.com/video/2016/08/16/humanoid-robot-controls-its-movements?videoId=369581327
AI - a computer program called Eugene Goostman, which simulates
a 13-year-old Ukrainian boy, is said to have passed the Turing test
at an event organised by the University of Reading.
http://www.bbc.co.uk/news/technology-27762088
Bullying https://www.youtube.com/watch?v=rVlhMGQgDkY
12
Uncanny Valley
Insert the comedy version:
https://www.wired.com/2011/11/pl_uncanny_valley/13
Robots and AI should reflect what they do rather than trying to
look like humans.
Rodney Brooks, Rethink
Roboticshttp://www.bbc.co.uk/news/business-34810552http://www.active-robots.com/baxter-research-robot
BAXTER monitors movement and has some basic common sense
The most significant change is going to be where humans and
computers cooperate with each
other.http://www.packagingdigest.com/robotics/what-are-collaborative-robots-and-why-should-you-care1505
BAXTER Cobotics
Heather Knight agrees with Rodney in her paper written in 2014
How humans respond to robots.
Expression and Likeness: Dr David Hanson, Hanson Robots
https://www.youtube.com/watch?v=W0_DPi0PmF0
Http://www.active-robots.com/baxter-research-robot 25K
Savioke
https://www.fastcodesign.com/3057075/how-savioke-labs-built-a-robot-personality-in-5-days
Hotel delivery service with simple personalised behaviours. They
have a robot whisperer14
BERT2 (Bristol University)
BERT2 robot has emotive eyes, eyebrows and lips. The study found
that, even though the BERT2 was less effective, people preferred
the communicative, emotive bot.
https://www.youtube.com/watch?v=VoF43XWAGzo
https://www.youtube.com/watch?v=VoF43XWAGzo
http://www.trendhunter.com/trends/bert2-robot
http://www.bristol.ac.uk/news/2016/august/bert2.html
15
Robots and AI reading humans behaviour
Human behaviour tracking ExpressionBody languageBehaviours
systemsTask-based interactionsGazeMachine ethicsPersonality
Source: Heather Knight: Are robots the new vampires
http://www.slideshare.net/humanityplus/knight-4671470
Heather Knight first coined these in 200? Talking to Heather
last week she tells me that she still thinks they are a good
baseline . 16
https://www.youtube.com/watch?v=Mg9axTN0oe4Albert "Skip"
RizzoLeading research in developing the virtual therapist
Elliehttps://www.youtube.com/watch?v=ejczMs6b1Q4
Gaze
Director for Medical Virtual RealityInstitute for Creative
TechnologiesResearch ProfessorUSC Davis School of Gerontology and
USC Keck School of Medicine Department of Psychiatry &
Behavioral SciencesPsychologist Skip Rizzo
http://www.mnn.com/green-tech/computers/stories/virtual-therapists-are-better-at-getting-people-to-open-up
GAZE
SEMAINE project https://www.youtube.com/watch?v=zruOPSSWVXw
17
SEMAINE EU ProjectDeveloping an angry avatar called Spike and
his responses to spoken statements
https://www.youtube.com/watch?v=6KZc6e_EuCg
SEMAINE project - miserable -
https://www.youtube.com/watch?v=zruOPSSWVXw
The Semaine project is an EU-FP7 1st call STREP project and aims
to build a SAL, a Sensitive Artificial Listener, a multimodal
dialogue system which can:interact with humans with a virtual
charactersustain an interaction with a user for some timereact
appropriately to the user's non-verbal behaviourIn the end, this
SAL-system will be released to a large extent as an open source
research tool to the community.
18
Behind Apples Siri, Amazons Alexa and Microsofts Cortana are not
just software engineers. Increasingly, there are poets, comedians,
fiction writers, and other artistic types charged with engineering
the personalities for a fast-growing crop of artificial
intelligence
tools.https://www.washingtonpost.com/news/the-switch/wp/2016/04/07/why-poets-are-flocking-to-silicon-valley/The
next hot job in Silicon Valley is for poets
ByElizabeth Dwoskin, April 72016
!But just because your AI assistant has a carefully curated
personality doesnt mean its going to be useful. Making AI
conversational interfaces is still very, very hard (thoughBaidu
seems to be doing pretty well with it in China), as it can
misunderstand what youre requesting, or may only be able to helpin
specific situations.
Article goes on to say. what about the fact that there are more
female virtual assistants than male???
19
Machine ethicsSouth Korea Ethics Charter 2012Japan Ten
Principles of Robot LawEU ISO 13482:2014Asimovs rule of three
https://akikok012um1.wordpress.com/european-union%E2%80%99s-convention-on-roboethics-2025/
https://akikok012um1.wordpress.com/south-korean-robot-ethics-charter-2012/
EU - Prof Alan Winfield20
When users ask Siri, Apples digital assistant, what she likes to
drink, she is quick with an answer. "I have a thirst for
knowledge," she responds.Her counterpart at Microsoft, Cortana,
opts for a very, very dry martini.But M, the digital assistant
Facebook is testing, deflects the question. "I don't have an
opinion about that. What's your favorite
drink?http://www.reuters.com/article/us-usa-technology-digitalassistants-insi-idUSKBN0TD0BD20151124
It is a program that writes its own program, which is the only
way you can scale thousands of services working together that know
nothing about one another, Dag Kittlaus, co-founder and CEO of
VIV
Salesforce is investing: AI platform Einstein will not just
consume and manage information like traditional CRM software
suites. It will learn from the data. Ultimately it will understand
what customers want before even they know. That would be a
game-changer in the CRM industry.
http://www.forbes.com/sites/jonmarkman/2016/09/13/ai-is-the-future-of-salesforce/#3b5a8ec2159a
Watson is IBMs artificial intelligence (or cognitive computing)
platform that uses natural language processing or watching and
machine learning to reveal insights from large amounts of
unstructured data. Unstructured data includes news articles,
research reports, social media posts, most of the internet and
other data sources. Thats why IBM quote that 80% of all data today
is unstructured.Watson can read 40 million documents in 15
seconds.
Googles NOW (card system)
21
Its no doubt because Robin has his own personality and is
sometimes impertinent and sarcastic that he appeals to many
users,
Dr Ilya Eckstein Co-founder at Robin LabsAI Virtual Assistant
Personalities
Cubic.ai pays attention to you, and can even learn your
preferences and your sense of humor.
http://cubic.ai/
HER film about a man who falls in love with his operating
system
Cubic.ai Butler more information on this link
https://www.indiegogo.com/projects/cubic-your-personal-ai-with-personality--2#/
Robin - Classification by Intent Genome chart, with one axis
going from chatty to restrained, and the other from
communication-driven to
task-driven.http://www.atelier.net/en/trends/articles/robin-virtual-assistant-bonds-its-user_440116
ECHO Amazon was profiled on the BBC news yesterday AMAZONs ECHO
intelligent answers - 14 September 2016 -
http://www.bbc.co.uk/news/video_and_audio/headlines/37356534
These are open systems that interact with several platforms
(multi channel) in addition to measuring and monitoring your voice,
phrases and references.
22
What traits or behaviours would you like to see in your robot or
virtual assistant?#ITbehave @roboticsandai #socialroboticsai
23
What traits of a perfect virtual assistant make you
smile?AccessibleAdaptableAlertAmiableAmusingAnticipativeArticulateBusiness-like
BusyCalmCaringCasualCharismaticCheerfulCompassionateConfidentConsiderateConstantCooperativeCourteousCreativeCuriousCuteDaringDecisiveDedicatedDeterminedDiscreetDominatingEloquentEmpatheticEnthusiasticExperimentalFaithfulFarsightedFlexibleFocusedFormalFreethinkingFriendlyFun-lovingGenerousGentleGenuineGood-naturedGraciousHardworkingHelpfulHonestHumorousHurriedImaginativeImpassiveImpressiveIncisiveIncorruptibleIndependentIndividualisticInnovativeInsightfulIntelligentIntuitiveKindKnowledgeLiberalLogicalLoyalLyricalMagnanimousMany-sidedMethodicalMeticulousModerateModestMoralistic
Multi-levelledNeutralObedientObjectiveObservantOpenOptimisticOrganizedPainstakingPassionatePatientPerceptivePersonablePersuasivePlayfulPracticalPreciseProtectivePurposefulQuestioningRationalRelaxedReliableResourcefulRespectfulResponsibleResponsiveSaneScepticalScholarlySecureSelf-reliantSelf-sufficientSensitiveSeriousSharingSkillfulSociableSpontaneousStableSteadfastSuaveSubjectiveSurprisingSystematicThoroughTidyUnsentimentalWhimsicalWiseWitty
Review of what humans need in an artificial intelligent virtual
personalityhttps://www.eviebot.com/en/ Is a chatbot avatar
online
However if Ai Personalities are collecting data on your
behaviours the AI personality will be a reflection of you.
And before you ask Siri. .
24
A quick straw poll of the WIRED.co.uk team suggests the existing
robot personalities we'd like to have a beer with include Marvin,
the Paranoid Android; R2D2 ("cute"); Wall-E ("he'd be
uplifting");George the first humanoid robot; Robbie the Robot (for
"retro charm"); and Optimus Prime. We'd steer clear of evil
Megatron and amoral Ava from Ex-Machina. We're also not so keen on
C-3P0 ("too much of a nag").
http://www.wired.co.uk/news/archive/2015-04/01/google-robot-personalities
25
Will Robots smile
back?http://www.universalpictures.co.uk/own-it/ex-machina
Dystopian film, Ex-Machina (2015) appealed and dances with our
fears rather than our hopes26
In Japan, robots do smile backKarakuri puppetsHave been part of
Japanese culture since the 18th century
http://www.britishmuseum.org/
In Japan mechanical images of the human form have been part of
Japanese culture between the 17 - 19th century. Karakuri puppets
performed specific gestures as a form of entertainment. The word
Karakuri means mechanisms or trick that evokes a sense of awe
through the concealment of its inner workings
27
https://www.hackread.com/robots-runs-from-lab-in-russia/June
2016
Also reported on the BBC website:
http://www.bbc.co.uk/news/blogs-news-from-elsewhere-36547139 28
Permission given by Geminoid HI-4 was developed by Osaka
UniversityProfessor Hiroshi Ishiguro has built his geminoid HI-4 to
study what it is to be human
In the not-too-distant future, Genius Machines will walk among
us. They will be smart, kind, and wise. Together, man and machine
will create a better future for the world.Permission given by
Hanson Robotics
POINT to be made on the importance of a SMILE
Professor Hiroshi Ishiguro Lab ATR Build an android in his study
on what it is to be human. He needs to smile more
The idea of robots having a soul. Presence Geminoid delivers
talks. https://www.youtube.com/watch?v=uD1CdjlrTBM
https://www.youtube.com/watch?v=9rpVtVWRzH4Permission given by
Geminoid HI-4 was developed by Osaka University
Marcus Du SautoyEmbodied Intelligence Learning though AI using a
robot based on a human
bodyhttps://www.youtube.com/watch?v=uoXAPSdXiZg Says that is
possible though is will not what we know to be consciousness. What
is clear to Dr Du Sautoy is it will not be possible without a
body
http://www.ted.com/talks/john_searle_our_shared_condition_consciousness#t-84131
look at consciousness
29
https://en.wikipedia.org/wiki/Holly_(Red_Dwarf)#Character
30
Will AI compete with a smile?AI and robots are learning ALL the
timeTrust not just through a smileAI and robotic personalities
workAI and robots will smile. .But will we smile back?
31
Thank youNicola [email protected]
@nicolastrongon being human in digital spacesSTRONG
ENTERPRISES
#ITbehave@roboticsandai#socialroboticsai
32
