Business & Social Etiquettes

Benefits of Etiquettes

Gives tools to the professionals to impress the clients & colleagues

Gives the organization an overall polished, professional image

It positions others at ease so that the business can be conducted

Builds confidence and helps create a winning style

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Helps to establish rapport with others more easily

Possessing a high level of etiquette knowledge and skills, which builds confidence and insists the

perception of trust worthiness in others.

Six “S” of Meeting & Greeting

Shows Respect Stand1

Encourages a smile from the recipient Smile2

Look into recipient’s eyes See3

Utilize proper greeting with a firm Handshake Shake hands4

Speak your name slowly and distinctly Speak5

Address the recipient with their name Say6

The Four Magic Pills

Handshake & Greeting

3…

These work wonders !

Eye Contact

1…

2 Smiling

2…

2

Posture

4…

2

Eye Contact

Magic Pill - 1

Good eye contact helps in making the speaker understand that you are paying attention to what is being told & it involves blinking, relaxed facial expressions & maintaining contact about 60 – 70% of the time

Looking at the speaker with moderate eye movements

Builds Rapport

Accounts for the majority of non

verbal communication

you send across.

Smile Magic Pill - 2

Smile is the only curve that makes everything straight.

Connect your smile with

appropriate movements &

gesture

Intersperse a reassuring smile

with your message

Communicates positive energy

you possess

Handshake Magic Pill - 3

The handshake creates an emotional bond and allows you to enter into someone’s personal space

Good Length

Firm & Comfortable

Expected & Anticipated.

PostureMagic Pill – 4

Good, straight Posture indicates leadership and confidence. Stand on the

balls of your feet & lean slightly

forward.

Head held up, chest out,

shoulders back

A good posture always

communicates confidence & attentiveness

While in Office…

1. It is rude not to greet people when you enter an office

2. Make a habit to smile and say “Good Morning” and you will help the workplace have a more pleasant environment

3. You are never too occupied to say a “Hello”

You got to be kidding…

GOSSIP....

1. Everyone wants to hear it unless its about them

2. Its always better if we keep it to ourselves

1. People will form their first impression of you in 7 to 30 seconds.

2. Your task is to make a favorable impression so you have to dress accordingly.

3. It is important to give off the confident and desired impression when meeting a client for the first time.

Appearance

Tips on Handshake by ExpertsAn Audio Visual …

1. Take time to say “please” and “thank you” more often.

2. Don’t forget to say “Hello” rather than “Hi”.

3. Say “you are welcome” rather than “no problem.”

Finally…