Business Planning WASAs

More theory?More bureaucracy?More paperwork?“I’ ve got better things to do”

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Just another PLAN!

How does a water utility fit in this process?

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Purpose of this presentation

NO! It’s not and we will answer the questions

Why strategic business planning?

What does it involve?

How should the process be structured?

What does it mean for WASAs or NSUSC special case?

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Why Business Planning

“Can a ship sail without a map and a rudder?”

Without Business Planning any organisation will fail to move towards the intended direction

Water supply utilities are not ordinary businessesOperate on a highly political levelProvide goods and services that are essential for health and poverty reduction

But…

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Have customersSpend money to provide serviceEarn money from customersInvest to improve servicesManage peopleOperate with many demands and “never” enough resources

But again…water utilities

Almost just like any other company

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to help WASAs & NSUSC to plan operations, investments and finance

to provide means to share information to stakeholders to reach agreement with WASAs & NSUSC’s plans

to makes sure, investment decisions take account of what consumers want

to help to plan for “full O&M cost recovery” and operational financial sustainability

to adjust directions of WASAs & NSUSC’s business strategies

Therefore, Business Planning is an essential tool

Three questions

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What is Strategic Business Planning

Who are we and what is our purpose?

How do we get there?

Where do we need and want to be?

OUR MISSION

OUR VISION

OUR STRATEGY

NOW LET US REFLECT ON NSUSCA CASE STUDY

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What is Strategic Business Planning

NSUSC’s VISION

• To be a leader in sustainable water supply, sewerage and solid waste management, delivery of quality customer services

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Goal-driven Business Planning

NSUSC’s MISSION

• To deliver sustainable water supply, sewerage and solid waste services in a safe, efficient and effective manner

NSUSC’sVALUES

• Honesty and Integrity• Health and Safety• Innovation• Teamwork and Professionalism• Staff Well-Being and Life Balance

AGREED?

CONFIRMED?

VALID?

NSUSC’s GOALS

• Purpose and objectives in line with various agreements between the GoS, TMAs and ADB

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Goal-driven Business Planning

DO IT

NSUSC’s STRATEGY

• The HOWS to achieve the goals

IMPLEMENTATION

• NSUSC’s operating plans to to carry out strategies

OperationalPerformance MonitoringCustomer ServiceOrganisationTariffFinanceComplianceHuman Resources

Improved Level of ServicesCost efficiency

1. Practical tool for managing the future of Utilities 2. Marketing tool towards stakeholders3. Brings together costs of Utilities plans to improve and

extend the services with income to pay for them4. a participatory and continuous process5. a combination of narrative description & financial

projections6. integrates the Business Planning Process into the

management

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What is a Business Plan

A SUMMARY

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Obligation

• Must contain the information that justifies the decisions made about future investments

• Must address the legal & contractual obligations of WASA & NSUSC as per LDA Act , DLCA and SAMAs

• Notification of IDAMP

WASAs & NSUSC’s Business Plan doesn’t have to be LONG or COMPLICATED but:

THANK YOU!

Please…Keith, your turn!

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Purpose of this presentation

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ISSUES COVERED• Strategic discussion including how NSUSC sees itself as a business entity

• Relationship with stakeholders (owners, regulators, financiers, customers, media, unions, etc.)

• NSUSC as an accountable and efficient service provider for water, wastewater and secondary collection of solid waste

• Financial sustainability and tariffs

• Communications, including the role of the Business Plan

• Responsiveness to customer needs

• Compliance with environmental and other regulatory requirements

• Outsourcing as a way of increasing value-for-money

• New business ideas e.g. selling bottled water from new WTP

SWOT ANALYSIS GROUP ACTIVITY

GAP Analysis through SWOT technique for IDAMPs of FIVE WASAs

SWOT Matrix

SWOT at Organizational Levelhttps://www.youtube.com/watch?v=GNXYI10Po6A Strengths Weakness

Opportunities Threat

Conducting a SWOT analysis

Conducing a SWOT analysis is the construction of a non-financial balance sheet. Existing or potential assets are in the left columns representing the strengths and opportunities, and existing or potential liabilities are in the right columns representing the weaknesses and threatsThe analysis is undertaken using a grid to consider how you will match the strengths to the opportunities and how you will overcome the weaknesses and threats

Employee Presentation 3-00 - p 19

Brainstorming guidelines

1. What are the strengths of WASAs & NSUSC that we should build on to outperform our contractual obligations?

2. What are the weaknesses of WASAs & NSUSC that we should resolve so we can outperform our contractual obligations?

Brain-storming rules: 15 minutes maximum for strengths and

15 minutes maximum for weaknesses No right or wrong answers No criticism of suggestions

We will focus on strengths and weaknesses as the opportunities and threats are less important to WASA & NSUSC because your business objectives are contractually defined and you do not face significant competition

Groups Formation in Each WASAs /NSUSC

1. Water Supply 2. Sewerage 3. Finance 4. Capacity Building 5. Communication

Activity- GAPs

Identify Gaps in Each WASAs and Set Targets

Lahore Gujranwala Multan Rawapindi Faisalabad0%

10%

20%

30%

40%

50%

60%

Water Supply Pipes Condition - WASAs Punjab

ABCDF

Identify Gaps in Each WASAs and Set Targets

Lahore Gujranwala Multan Rawapindi Faisalabad0%

20%

40%

60%

80%

100%

120%

Sewerage Condition - WASAs Punjab

ABCDF

Course Title: Asset Management-M 4131 Lecture-01 Module 1: Asset Condition Survey 23

Selection of Targets and Indictors to Improve

Add indictors notified under IDAMPDiscuss which are five or 7 key indicators to select based on previous slides

Targets Setting

Sector or Indictor Existing Gap /Baseline

Targets Service Delivery Target

Water Supply

Sewerage

TWs

Excel Data of Water Supply & Sewerage Pipes

Using Excel tools for Analysis

Course Title: Asset Management-M 4131 Lecture-05 Module 6: Use of GIS Application in Asset Management 2

Water Supply Pipes Condition

Condition Length (m)A 468157.5253B 1278894.944C 1685124.374D 1028403.206F 26696.20054Grand Total 4487276.25

Condition Length mA 43315.87924B 73248.39157C 181777.4562D 208280.894Grand Total 506622.6211

Lahore

GujranwalaA B C D F

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

10.43%

28.50%

37.55%

22.92%

0.59%

Lahore WS Condition

A B C D0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

45.00%

Gujranwala WS Condition

Rawalpindi


Row Labels Sum of Shape_LengA 8064.735862B 14751.79144C 297470.2606D 390222.4246F 6677.80304Grand Total 717187.0155

A 72118.53784

B 8244.333988

C 36617.9829

D 66819.2481

E 23199.81584

Grand Total 206999.9187

Multan

A B C D F0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Rawalpindi WS Pipes Condition

Total

A B C D E0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

Multan WS Condition

Total

Row Labels Sum of LengthA 71973.82808B 406283.6311C 147676.6056D 184466.0707F 5240.85134Grand Total 815640.9868

Row Labels Sum of Length mA 79402.61214B 14305.48909C 20931.28168D 49350.69213E 129490.0738Grand Total 293480.1488

Sewerage Pipes Condition

Gujranwala Multan

A B C D F0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Sewerage Condition- Gujranwala

A B C D E0.00%5.00%

10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%50.00%

Sewerage Condition - Multan

Faisalabad LahoreRow Labels Sum of length

B 943853.9611

C 815593.8545

Grand Total 1759447.816

Row LabelsSum of Shape_Length (m)

A 253909.0067B 1033531.192C 1710619.715D 937347.5972E 945.3636031F 36782.80843Grand Total 3973135.683

B C42.00%

44.00%

46.00%

48.00%

50.00%

52.00%

54.00%

56.00%

Sewerage Condition - Faisalabad

A B C D E F0.00%5.00%

10.00%15.00%20.00%25.00%30.00%35.00%40.00%45.00%50.00%

Sewerage Condition - Lahore


HDPE Pipes Rates (Lahore)

4 351.64

5 412.28

6 485.04

8 703.28

10 1057.8

12 1701.1

Asbestos Cement Pipes Rates Pipe Size " rates

3 719.84 935.156 1479.18 2484.05

10 3380.0512 4465.7514 6396.416 8133.318 10117.120 12447.6524 17178.1