Business Messaging - Trends and Practice

Copyright 2008 Ping82.com

Business MessagingBusiness MessagingTrends & PracticeTrends & Practice

Introduction of ping82.com

Arthur LoPing82.com


Ping82 understands . . . . .As organizations become more and moreinformation based, the need for bettercommunication tools is vital for:

Effective knowledge sharingTeam workCollaboration

In recent years, this has become vital,especially in light of geographically diverseteams.


Ping82 understands . . . . .

In the past…People had to go to office complexes to

be near the filing cabinets and each other.

But now…The "office" is now being discarded in

favor of an “e-workplace.”

Email

IM

Combination of Email and IM


3 types of Communication Tool


The Reality A December 2007 New York Times blog post described

E-mail as "a $650 Billion Drag on the Economy”

New York Times reported in April 2008 that "E-MAIL has become the bane of some people’s

professional lives" due to information overload.

No one eliminates the problem of e-mailoverload because none helps us preparereplies".


Email is everyone’s problem Most business workers today spend from one to two hours of their working day on email:

reading, ordering, sorting, ‘re-contextualizing”fragmented information and of course writing e-mail

The increase of use of e-mail is due to improvinglevels of globalization

Email is not just for messages anymore


Email


What is E-mail Messaging?

“The term "e-mail" (as a noun or verb) applies to theInternet e-mail system based on theSimple Mail Transfer Protocol, to network systemsbased on other protocols and to various mainframe,minicomputer or intranet systems allowing userswithin one organization to send messages to eachother in support of workgroup collaboration.”


What is E-mail Messaging?

“often abbreviated to e-mail, email, orsimply mail, is a store-and-forward

method of writing, sending, receivingand saving messages over

electronic communication systems.”


Strengths of E-mail Messaging E-mail was widely accepted by the business

community as the first broad electroniccommunication medium

E-mail is very simple to understand and it is likea postal mail

E-mail has solves two basic problems ofcommunication: logistics and synchronization

E-mail is sorted by Date, Sender and Subject


Weakness of E-mail Messaging Information Overload “Known as Noise” Spamming and computer viruses Privacy concerns Tracking of sent mail


Instant Messaging (IM)


What is Instant Messaging?

“Instant messaging (IM) is a form ofreal-time communication between twoor more people based on typed text.The text is conveyed via computersconnected over a network such as theInternet.”

-- from Wikipedia


Advantages of (Instant Messenging)

Chat happens in real-time before your eyes Sending of messages to people not currently

logged on (offline messages) "Quick Questions and Clarifications” Immediate receipt of acknowledgment or reply, Possible to save a conversation for later

reference Sorted base on Buddy List ( User)


Business ApplicationInstant messaging has proven to similar to email

Communicate with colleagues: 58% Get a quick answer on a business

matter: 49% Communicate with clients or

customers: 28% Exchange files: 25% Send and receive information while

on a conference call: 24% Say things they wouldn’t document in

email: 23%


AOL’s Third Annual Instant Messaging Survey

IM vs. Email Thirty-eight percent (38%) of IM

users said they send more IMs thanemails.

Two-thirds (66%) of teens andyoung adults (ages 13-21) said theysend more IMs than emails.


AOL’s Third Annual Instant Messaging Survey

IM at work 26% of employed instant messaging

(IM) users said they use IM in theworkplace.

77% of these at-work IM users feelthat IM has had a positive impact ontheir work lives.


Pew Report: Teens and Technology

Teens & IM 75% of online teens – or about two-thirds of all

teenagers – use instant messaging.

29% of teens who use IM or text messaging willuse it to communicate with their parents.

78% of teens who use IM said they used it totalk about homework, tests, or school work.

“Our teens now will lead us into the future.”


Now and into the Future

Future of all Business Communication


Ping82.com Easy interface Combines strengths of both email and IM Eliminates the weaknesses of email and IM Everyone can have their own account for

life Organized by Issue or Things to Do

based on “priority”


Using Ping82.com

“The quality and efficiency of communicationcan increased tremendously in one swoop;things will get done, people aren't going tobe tied to their PCs."


Using Ping82.com

Email is something you use to communicate electronically…

In the past!


Start using Ping82.com now!

Future of all Business Communication

Register now at: http://www.ping82.com/signup/new


Questions?

USA

Arthur [email protected]

China

Kelvin [email protected]